The Housing Company is a full service development and property management company. Our property managers provide exceptional management of tax credit and HUD properties in its own portfolio as well as for third party owners.
We are looking for enthusiastic candidates to join our team as Online Chat Support Representatives. This role places you at the forefront of our customer support, handling inquiries via email, chat, and direct messaging. Your main tasks will involve resolving customer issues, providing effective solutions, and maintaining our standard of exceptional service.
Experience is not required for this position as we offer thorough training to ensure you are well-prepared. However, strong written communication skills are crucial. We provide flexible scheduling options, allowing you to choose your hours with a minimum commitment of 10 hours per week. Join us and contribute positively to our customers’ experiences!
Responsibilities
• Express genuine empathy and concern for your customers' issues and address as if they were your own
• Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
• Ability to identify high-risk customer situations and escalate appropriately without hesitation
• Able to keep up with multiple chats at a time
• Accurately document all required information and chat details in the ticketing system
• Respond to and resolve open issues in an appropriate time frame
• Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
• Ability to multi-task using multiple systems
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
Requirements
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills, active listening abilities
• Ability to work independently and utilize resources to resolve customer issues
• Great understanding of text and chat acronyms
• Have excellent grammar, but also know when to use the lingo
• Previous work from home experience preferred
• Understanding of contact center support metrics and ability to implement actions for improvement
• Must have a High School Diploma or equivalent
Benefits
• Full Benefits
• 100% remote work
• Flexible work schedule with option to work from home
• Weekly pay and performance-based monthly bonuses
Responsibilities Manage compensation packages using payroll software Collect and verify timekeeping information for all employees Calculate pay according to hours worked incorporating leaves and overtime Calculate bonuses and commissions when appropriate ...
...Construction Project Accountant job in Orange County, CA This is a permanent, full time position that offers a great salary and benefits package as well as career-growth opportunities. Responsibilities: Review Insurance Certificates, W9s, MSAs, Change-Orders...
...Job Title: Automation Anywhere RPA Tech Lead Location: Remote (Need-based travel to Baltimore, MD) Position Type: Contract Experience Required: 10+ Years Interview Type: Virtual About the Role: We are seeking an experienced Automation Anywhere...
Quality Control ManagerDepartment: Quality Control ManagerLocation:Bridgeport, CANIKA is hiring for a Quality Control Manager who will be responsible for the performance of all quality control functions for a Base Operating Services (BOS) contract at Bridgeport,...
What's This All About?Perfect Search offers a Remote Digital Marketing Internship program focused on learning pay-per-click advertising/search engine marketing (PPC/SEM), display/programmatic advertising, and social media advertising, as well as search engine optimization...