Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.
Title: Operations Performance Analyst
Work Location: Detroit, MI, 48226
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Dept: CEPM Advance Hire
Engagement Description:
SUMMARY
Responsible for coordinating the development and implementation of programs and strategies to improve operational performance.
Ensure the achievement of long-term, sustainable performance outcomes within CORE Operations through performance analysis, performance coaching, and continuous performance improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Analyse key performance data and trends to enhance and develop new and existing initiatives which will enhance or expedite operational performance
Utilize raw data and observations to identify performance gaps, analyse causes and implement innovative solutions.
Provide support to diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
Participate on special workgroups or projects as assigned.
Create and present findings to display operational data and propose business changes.
EDUCATION AND/OR EXPERIENCE
Bachelor's Degree in related field required.
Two (2) years' of union leadership experience with proven ability to lead through influence and translate raw data into user-friendly formats.
Advanced experience in operational analysis, data analysis, and problem resolution type activities.
Demonstrated success with facilitation, training development and change implementation
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
Ability to learn and retain information at a fast pace preferred.
Strong organizational, planning, analytical and communication skills.
Must be innovative with a passion for talent development.
Ability to plan, direct, and contribute to process improvement projects.
Other related skills and/or abilities may be required to perform this job.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
ADDITIONAL INFORMATION
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities,
duties and skills required of personnel so classified.
This job description does not constitute a contract for employment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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