Job Description

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Title: Operations Performance Analyst

Work Location: Detroit, MI, 48226

Duration: 12 Months

Job Type: Contract

Work Type: Onsite

Dept: CEPM Advance Hire

Engagement Description:

SUMMARY

• Responsible for coordinating the development and implementation of programs and strategies to improve operational performance.

• Ensure the achievement of long-term, sustainable performance outcomes within CORE Operations through performance analysis, performance coaching, and continuous performance improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Analyse key performance data and trends to enhance and develop new and existing initiatives which will enhance or expedite operational performance

• Utilize raw data and observations to identify performance gaps, analyse causes and implement innovative solutions.

• Provide support to diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.

• Participate on special workgroups or projects as assigned.

• Create and present findings to display operational data and propose business changes.

EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree in related field required.

• Two (2) years' of union leadership experience with proven ability to lead through influence and translate raw data into user-friendly formats.

• Advanced experience in operational analysis, data analysis, and problem resolution type activities.

• Demonstrated success with facilitation, training development and change implementation

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES

• Ability to learn and retain information at a fast pace preferred.

• Strong organizational, planning, analytical and communication skills.

• Must be innovative with a passion for talent development.

• Ability to plan, direct, and contribute to process improvement projects.

• Other related skills and/or abilities may be required to perform this job.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

• The employee is occasionally required to stand and walk.

• The employee must occasionally lift and/or move up to 10 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.

ADDITIONAL INFORMATION

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

• They are not intended to be construed as an exhaustive list of all responsibilities,
  duties and skills required of personnel so classified.

• This job description does not constitute a contract for employment.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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