Patient Care Advocate Job at Serenity Healthcare, Jacksonville, FL

a1BPbzNWRnhEZXJzT2JCSmlDYUJ3OUNtMFE9PQ==
  • Serenity Healthcare
  • Jacksonville, FL

Job Description

PCA (Patient Care Advocate)

 

Serenity is seeking a Provider Assistant for our Nocatee office. Our Patient Care Advocates are a team of people that own the initial communication to the Providers on behalf of our patients. You proactively give the provider and patient exceptional service as you gather essential information to direct their experience. In this role, we are looking for people who have the ability to be personable and demonstrate empathy while initiating delicate conversations regarding the patient's personal history.  

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.  

Essential Job Functions 

  • Educate our patients on the treatment options Serenity provides. 
  • Gather, review, and verify all pertinent information in relation to the patient and their visit.  
  • Communicate directly with participating healthcare Providers regarding patient's care. 
  • Demonstrate compassionate support, attention, and assistance to patients. 
  • Assist Providers with any other relevant duties as needed. 

Benefits  

  • Competitive Pay 
  • Paid Orientation 
  • Medical, Dental, Vision, Life Insurance 
  • Generous Paid Time Off 

Qualifications  

  • High School Diploma or GED.   
  • At least 2+ year of full-time work experience   
  • Experience with confidently resolving common patient or customer concerns.  
  • Passion for helping others in a patient-centric culture.  
  • A quick learner comfortable in an innovative environment.  

About 

Serenity offers innovative treatments that have helped thousands of patients take back their lives with specialized clinical expertise and the foremost cutting-edge technology available in healthcare today. We bring passion for improving our patients’ lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.  

Learn More About Us   

Job Tags

Full time, Work experience placement,

Similar Jobs

CHCP

Medical Coding & Billing Instructor Job at CHCP

 ...Medical Coding and Billing Instructor/Externship Coordinator Job Description: Have you ever wanted to make an impact on the future generation of Medical Coding and Billing professionals? Do you have a passion for helping people reach their full potential? Do you... 

AQUA BLUE POOLS

Swimming Pool Equipment Repair Technician Job at AQUA BLUE POOLS

 ...Luxury Pool Service Technician Pool Equipment & Water Systems Make a Splash in Your Career with Us! Aqua Blue Pools is looking...  ...just another jobit's a hands-on career where you'll diagnose, repair, and ensure customer satisfaction while working with a top-notch... 

CBRE

HOH-Project Management Intern Job at CBRE

HOH-Project Management InternJob ID248652Posted21-Nov-2025Service lineGWS Segment...  ...Solutions (GWS) works with clients to make real estate a significant contributor to...  ...headquartered in Dallas, is the world's largest commercial real estate services and investment firm... 

Brighthouse Financial

External Wholesaler, Annuity (GA, TN, AL, MS - Banks (Remote in Territory) Job at Brighthouse Financial

Alternate Job Location : Tennessee : Nashville Where youll work: This is a fully remote position in the assigned territory . How youll contribute: As an External Wholesaler, youll be responsible for providing investment professionals with the ability...

McCarthy Tire Service

Delivery Driver (Non-CDL) Job at McCarthy Tire Service

 ...McCarthy Tire Service Job Title: Delivery Driver (Non-CDL) Location: Dickson City, PA Employment Type: Full-Time About McCarthy...  ...Delivery Driver to join our growing team. This is a local driving position youll be home every day . Key Responsibilities:...