Patient Care Advocate Job at Serenity Healthcare, Jacksonville, FL

a1BPbzNWRnhEZXJzT2JCSmlDYUJ3OUNtMFE9PQ==
  • Serenity Healthcare
  • Jacksonville, FL

Job Description

PCA (Patient Care Advocate)

 

Serenity is seeking a Provider Assistant for our Nocatee office. Our Patient Care Advocates are a team of people that own the initial communication to the Providers on behalf of our patients. You proactively give the provider and patient exceptional service as you gather essential information to direct their experience. In this role, we are looking for people who have the ability to be personable and demonstrate empathy while initiating delicate conversations regarding the patient's personal history.  

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.  

Essential Job Functions 

  • Educate our patients on the treatment options Serenity provides. 
  • Gather, review, and verify all pertinent information in relation to the patient and their visit.  
  • Communicate directly with participating healthcare Providers regarding patient's care. 
  • Demonstrate compassionate support, attention, and assistance to patients. 
  • Assist Providers with any other relevant duties as needed. 

Benefits  

  • Competitive Pay 
  • Paid Orientation 
  • Medical, Dental, Vision, Life Insurance 
  • Generous Paid Time Off 

Qualifications  

  • High School Diploma or GED.   
  • At least 2+ year of full-time work experience   
  • Experience with confidently resolving common patient or customer concerns.  
  • Passion for helping others in a patient-centric culture.  
  • A quick learner comfortable in an innovative environment.  

About 

Serenity offers innovative treatments that have helped thousands of patients take back their lives with specialized clinical expertise and the foremost cutting-edge technology available in healthcare today. We bring passion for improving our patients’ lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.  

Learn More About Us   

Job Tags

Full time, Work experience placement,

Similar Jobs

New paradigm staffing

Remote Clinical Documentation Assistant Job at New paradigm staffing

 ...Were looking for a motivated Entry-Level Clinical Documentation Assistant to join New Paradigm Staffing , supporting providers with accurate chart preparation and documentation review. What Youll Do Prepare documentation for provider review Check notes... 

Houston Methodist

Anesthesia Technologist (Tech) Job at Houston Methodist

At Houston Methodist, the Anesthesia Technologist position is responsible for performing all anesthesia technician job duties and/or specialized...  ...EXPERIENCE Three years experience as an Anesthesia Tech One year experience operating a cell saver machine or anesthesia... 

Veterans Affairs, Veterans Health Administration

Addiction Medicine Physician (Regular Ft) Job at Veterans Affairs, Veterans Health Administration

 ...Services program office after review of the EDRP application. Former EDRP participants ineligible to apply. Responsibilities Addiction Medicine Physicians assigned to the Mental Health Service will provide addiction medicine and medical care for one or more of the following... 

Business of Home

Interior Designer Job at Business of Home

Job Post Interior Designer Apply Company: Modern Nest Duration: Full-time Date Posted: 11/14/25 Category: Interior Design...  ...clearly and professionally with clients, partners, and the internal team Bring strong experience while remaining open, adaptable... 

Mirantis

Technical Service Delivery Manager Job at Mirantis

 ...automation and cloud-native expertise for managing and operating virtual machines,...  ...innovators to create extraordinary products and services by automating the discovery, integration...  ...Job Description The Service Delivery Manager (SDM) is a deeply technical, customer...