Role: Process Lead / Operations Analyst (IC)
Location: Toronto
Job Description: Process Lead / Operations Analyst (IC) Optimize and run business processes to meet SLAs, improve quality, and reduce cost-to-serve.
Responsibilities: Map processes; define SOPs; monitor SLAs; execute governance cadences; analyse root causes; drive continuous improvement and automation.
Required Skills: 1Process mapping (BPMN); Excel/SQL for ops analytics; SLA management; stakeholder communication.
Preferred Qualifications: Lean/Six Sigma (Green Belt); RPA exposure (UiPath/Power Automate).
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