Remote Desktop Support Analyst Job at Eis group usa, New York, NY

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  • Eis group usa
  • New York, NY

Job Description

We are seeking a skilled Remote Desktop Support Analyst to provide technical assistance and support to end-users. The ideal candidate will troubleshoot hardware, software, and network issues while ensuring minimal downtime and exceptional customer service.

Key Responsibilities:

  • Provide remote technical support for desktops, laptops, and peripherals.

  • Diagnose and resolve hardware, software, and connectivity issues.

  • Install, configure, and maintain operating systems and applications.

  • Respond promptly to service requests and document all support activities.

  • Maintain system security and ensure compliance with IT policies.

Qualifications:

  • Associate or Bachelors degree in IT, Computer Science, or related field.

  • Proven experience in desktop or IT support (remote experience preferred).

  • Strong knowledge of Windows, macOS, and remote support tools.

  • Excellent troubleshooting, communication, and problem-solving skills.

Job Tags

Remote job,

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