Job Description

EOE/Drug Free

New Orleans Paddlewheels, Inc. is seeking a Reservationist for their Howard Ave office in New Orleans, La.  
The candidate will be rotating between the office, Ticket Booth-Creole Queen, and should be able to work a rotating flexible schedule.  
The successful candidate will have a good work ethic and an outstanding personality while being able to handle difficult callers.  
The successful candidate will have extensive knowledge of New Orleans culture, tourism/events, and navigation of city streets.

• High School Diploma or equivalent.
• Must be able to work flexible shifts including holidays, and weekends.
• Previous customer service experience.
• Ability to read and understand English.
• Ability to sit or stand for an 8 hour shift.
• Excellent communication skills.
• Strong computer skills required.
• Previous sales experience strongly preferred
• Extensive knowledge of tourism and the New Orleans area

• Per cap sales, third-party sales, call center sales 
• Booking of reservations for customer requests 
• Responsible for answering incoming calls and customer inquiries and responding to email requests
• Responsible for addressing customer concerns and issues, and escalating when necessary
• Responsible for all administrative duties, as assigned
• Responsible for meeting personal and team sales goals
• Responsible for daily inventory management

• Proper phone etiquette
• Handle each call with high customer service skills
• Handle each customer call as thoroughly as possible, escalate if necessary
• Provide constant communication between Operations Supervisors, drivers, dispatchers, and customers

• Manage the flow of call volume
• Manage call times
• Prioritize job assignments (agreed upon with Supervisor)
• Completes job assignments on time

• Answer any questions proposed by visitors concerning the city and Hospitality Enterprises products
• Discuss upsells on every call
• Analyze, by company, daily per cap reservations for discrepancies, payments, and confirmations; per reservation audit procedure
• Meet daily and monthly sales goals
• Meet team goals as measured by department sales

• Use creative solutions to resolve customer concerns and problems
• Makes suggestions to the team and supervisor for workflow improvements

EOE & Drug-Free Workplace

**It is not our practice to ask for personal information before our onboarding process.  We conduct in-person interviews with all of our candidates.  Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **

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