Reservations/Ticket Booth Agent Job at Hospitality Enterprises, Inc., New Orleans, LA

bGY2djFsNXhET1hyT3JkTGlTQ0F3dENwMVE9PQ==
  • Hospitality Enterprises, Inc.
  • New Orleans, LA

Job Description

EOE/Drug Free


New Orleans Paddlewheels, Inc. is seeking a Reservationist for their Howard Ave office in New Orleans, La.  
The candidate will be rotating between the office, Ticket Booth-Creole Queen, and should be able to work a rotating flexible schedule.  
The successful candidate will have a good work ethic and an outstanding personality while being able to handle difficult callers.  
The successful candidate will have extensive knowledge of New Orleans culture, tourism/events, and navigation of city streets.

Qualifications/Education/Skills :

  • High School Diploma or equivalent.
  • Must be able to work flexible shifts including holidays, and weekends.
  • Previous customer service experience.
  • Ability to read and understand English.
  • Ability to sit or stand for an 8 hour shift.
  • Excellent communication skills.
  • Strong computer skills required.
  • Previous sales experience strongly preferred
  • Extensive knowledge of tourism and the New Orleans area

Job Purpose :

  • Per cap sales, third-party sales, call center sales 
  • Booking of reservations for customer requests 
  • Responsible for answering incoming calls and customer inquiries and responding to email requests
  • Responsible for addressing customer concerns and issues, and escalating when necessary
  • Responsible for all administrative duties, as assigned
  • Responsible for meeting personal and team sales goals
  • Responsible for daily inventory management

Essential Functions :

1.1 Customer Service

  • Proper phone etiquette
  • Handle each call with high customer service skills
  • Handle each customer call as thoroughly as possible, escalate if necessary
  • Provide constant communication between Operations Supervisors, drivers, dispatchers, and customers

1.2 Time Management

  • Manage the flow of call volume
  • Manage call times
  • Prioritize job assignments (agreed upon with Supervisor)
  • Completes job assignments on time

1.3 Sales

  • Answer any questions proposed by visitors concerning the city and Hospitality Enterprises products
  • Discuss upsells on every call
  • Analyze, by company, daily per cap reservations for discrepancies, payments, and confirmations; per reservation audit procedure
  • Meet daily and monthly sales goals
  • Meet team goals as measured by department sales

1.4 Problem Solving

  • Use creative solutions to resolve customer concerns and problems
  • Makes suggestions to the team and supervisor for workflow improvements

EOE & Drug-Free Workplace

**It is not our practice to ask for personal information before our onboarding process.  We conduct in-person interviews with all of our candidates.  Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **

Job Tags

Holiday work, Full time, Flexible hours, Shift work,

Similar Jobs

FACEGYM

Esthetician (Trainer) LA Job at FACEGYM

 ...Our Company Brand: FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative... 

USAG Alaska

Cook Job at USAG Alaska

 ...at multiple facilities to include bowling alley, golf course, sports bar, City Center Snack Bar, and Ski Hill. Federal Job on Fort...  ...! Child Care Providers, Boat Captains, Deck Hands, Hotel and Hospitality, Down Hill Ski Operations, Golf Course Operations, Bar and... 

Alcanza Clinical Research

Clinical Research Systems Coordinator - (Clinical Conductor experience required) Job at Alcanza Clinical Research

 ...Clinical Research Systems Coordinator - (Clinical Conductor experience required) Department: Clinical Systems Employment Type:...  ...upgrading clinical systems, providing continuous support and training for users. Coordinate training sessions and provide resources... 

Five Star Painting Careers

Painter Job at Five Star Painting Careers

 ...We are a growing company looking for experienced painters. Painters must be experienced in prepping paint surfaces and substrates to prepare for paint, be knowledgeable in tools and material, painters must be able to follow directions and complete work orders in a neat... 

PRMX LLC

Amazon Package Delivery Driver -$24.25+hr/$50K+yr/Paid Weekly/BEST REVIEWS! Job at PRMX LLC

 ...smile throughout the Grays Harbor area. Job Description Amazon delivery service is coming to Elma with the opening of the new...  ...you! Would you like to be paid weekly, every Friday? Love to drive? Want a great workout each day? If so, we're ready for you to join...