Restaurant Shift Leader Job at Burger King, Hartford, CT

ay9LZzMxNTJEZWJ1T0xWUGppU0N6ZDJ1
  • Burger King
  • Hartford, CT

Job Description

Restaurant Shift Leader

Reports to: Restaurant General Manager

The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety. The Shift Leader works hands-on as needed, partners with the Management Team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures. 

Essential functions include, but are not limited to: 

  • Demonstrates self-awareness and ability to motivate self and others. 
  • Proactively seeks and accepts feedback. 
  • Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations. 
  • Ensures adherence to brand standards for service, food quality, and safety. 
  • Creates a supportive environment for team members to excel. 
  • Interacts with guests and resolves concerns promptly and effectively. 
  • Treats employees with respect and recognition. 
  • Manages sales and labor tracking within Rackson systems. 
  • Ensures cash handling procedures are followed by others. 
  • Adheres to food and cash control guidelines.
  • Maintains cleanliness, maintenance, and service standards to uphold brand image. 
  • Plans and executes shift operations efficiently. 
  • Follows company guidelines for cost control and resource utilization. 
  • Leads with empathy, fairness, and a focus on teamwork. 
  • Identifies and develops talent for future roles. 
  • Applies financial understanding to improve business decisions. 
  • Manages shift activities for operational excellence. 
  • Ensures compliance with labor laws and regulations.
  • Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties. 
  • Other duties as assigned.

 What Will Make You Successful: 

  • Must be at least 18 years of age.
  • High school diploma or equivalent restaurant management experience.
  • Previous fast food restaurant experience required. 
  • Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
  • Strong leadership skills, including leading by example and remaining calm and professional in challenging situations. 
  • Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed. 
  • Willingness to learn all areas of restaurant operations & work multiple stations.  
  • Ability to display positive attitude and a genuine desire to make others happy and serve one another.
  • Ability to treat others with respect and care. 
  • Strong communication skills, including verbal communication in Spanish and/or English.
  • Self-motivated and action-oriented.
  • Attitude that embraces learning. 
  • Willing to admit when you made a mistake, take accountability, and fix the issue.
  • Prompt and regular attendance on assigned shifts - dependable and reliable.
  • Must have reliable transportation to work and to company outside events / meetings.
  • Must be available and willing to work a variety of days/times including weekends, evenings, and holidays. 
  • Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves.  Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls. 
  • Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job. 

What You Can Expect from Us:

  • Competitive salary and bonus program 
  • 401(k) with company match 
  • Medical, dental, vision Insurance 
  • Paid time off 
  • Ongoing career and leadership development 
  • Scholarship opportunities 
  • People-first culture 
  • Authentic, values-based leadership

About the Company:  

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team! 

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

Job Tags

Holiday work, Full time, Part time, Shift work, Afternoon shift,

Similar Jobs

The Ohio State University Wexner Medical Center

Curator Job at The Ohio State University Wexner Medical Center

 ...Screen reader users may encounter difficulty with this site. For assistance with applying, please contact ****@*****.***...  ...profile as it will transfer to your application. Job Title:Curator Department:EHE | Human Sciences Administration The... 

Overlake Terrace Retirement Community

Health and Wellness Nurse RN Job at Overlake Terrace Retirement Community

Registered Nurse RN - Large Senior Living CommunityWe are seeking an outstanding Registered Nurse to join our team at Overlake Terrace...  ...Nurse provides support to the Director of Health and Wellness and can take many of the responsibilities and tasks of the Director... 

Castle Biosciences Inc.

Reimbursement, Pre-Billing Specialist (Eligibility) (Remote) Job at Castle Biosciences Inc.

 ...Inc. *is growing, and we are looking to hire a * Pre-Billing Specialist (Eligibility) working remotely from your home office based in the USA, with a start...  ...This individual will be responsible for assigning medical insurance plans and performing eligibility verification... 

ExecutivePlacements.com

Social Media Manager (Remote) Job at ExecutivePlacements.com

 ...can only perform as well as the data its trained on. Thats why we work with contributors from all over the world, who help improve AI...  ...(Most experts spend 5-10 hours/week, up to 40 hours working from home Join a global community ofCoding experts Join a global network... 

Enterprise Electrical

Electrical Senior Project Manager Job at Enterprise Electrical

 ...benefits _______________________________________________________________________ Enterprise Electrical is seeking a skilled and experienced Electrical Senior Project Manager to lead large-scale Mission Critical Data Center Projects in Cedar Rapids, Iowa, and other...