Job Description

Scope: To provide a high standard of customer service and to contribute to the achievement of the store target.

Key Responsibilities:

• Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following the CLIC Selling Ceremony and carrying out CRM activities according to the Company’s policies and procedures.
• Demonstrating and reflecting the exceptional lifestyle image of CLIC through customer service, attitude, personal grooming and behavior.
• Developing a detailed knowledge of the product to provide exceptional and knowledgeable customer service.
• Participating in and representing CLIC during events and activities.
• Contributing ideas and suggestions to the team to achieve improvements in all aspects of the store performance.
• Demonstrating a constant awareness and actively striving to achieve key performance indicators to increase boutique performance and reach individual and store targets.
• Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the store at all times.
• Playing an active role in replenishing stock according to CLIC procedures and policies.
• Ensure the product is kept in the best way and the tag and the correct price.
• Collaborate with the team in organizing the product in the stock room by participating in stock takes and helping to keep the stock room tidy and clean.
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained.

Skills:

• Demonstrable success gained as a Sales Associate.
• Excellent communication skills both written and verbal.
• Fluent in English.
• Demonstrable sales skills.
• Knowledge and understanding of the importance of great customer service.
• Successfully able to handle multiple demands and competing priorities.
• Seeks opportunities to be proactive and pre-empt client needs.
• Demonstrates respect and politeness and regularly exceeds customer expectations.
• Shows innovation and initiative in setting customer care standards.
• Team player.
• Strong attention to detail.
• Able to work flexibly, embrace and manage change.
• Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability.
• Enthusiastic, self-confident, and self-motivated.
• Professionalism is maintained under all circumstances.
• Prepared to go the extra mile to achieve targets.

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