Job Description

Akkodis is seeking a Senior Service Delivery Manager for a Direct Hire with a client in Appleton, WI(Remote). You will lead high‑quality IT managed services while leveraging hands‑on Azure and MSP expertise to ensure seamless client operations.

Salary Range: $150K/Yearly to $175K/Yearly; The salary may be negotiable based on experience, education, geographic location, and other factors.

Senior Service Delivery Manager job responsibilities include:

• Oversee end‑to‑end delivery of managed IT services, ensuring adherence to SLAs, contractual obligations, and service quality standards.

• Serve as the primary point of contact for client escalations, driving resolution, solutioning, and overall client satisfaction.

• Lead and manage geographically distributed technical teams, including direct oversight of Leads and indirect oversight of 18–80 IT Specialists and Sys/Network Admins.

• Provide hands‑on technical support during complex system and network escalations, leveraging expertise in Azure, O365, and Cisco technologies.

• Drive continuous service improvement initiatives, risk reduction, and operational enhancements across service delivery functions.

• Manage project‑related activities for assigned clients, including planning, coordination, and oversight of IT initiatives and migrations (especially Azure-related).

Required Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

• 7–10+ years of IT service delivery, MSP operations, or technical leadership experience.

• Strong hands‑on Azure expertise, including migrations, storage, virtual machines, and backup management.

• Proven MSP background with the ability to lead escalations across systems, O365, and Cisco network environments.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Vaneesh.Prashar@ akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefits offerings include but are not limited to:

• 401K

• PTO

• Health/Vision/Dental

• Employee perks

Apply today for more information or reach out to Allyson.Kumbera@akkodisgroup.com

Pay Details: $150.00 to $175.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Tags

Permanent employment, Local area, Remote work,

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