Service Delivery Manager Swedish speaking Job at Careerxtra, Lisbon, OH

a1BpcDNsNTJDdUxvTWJSUGdTT016ZFd1MVE9PQ==
  • Careerxtra
  • Lisbon, OH

Job Description

Location: Onsite in Lisbon Portugal (Hybrid model after 15 weeks of onsite training)

Employment Type: Permanent

We are collaborating with a leading tech company in Lisbon that is actively seeking a proactive and detailoriented Service Delivery Manager .

Key Responsibilities

  • Service Management Reviews: Partner with key client stakeholders to establish and maintain regular service management reviews ensuring that services and performance align with the clients business goals.
  • Contract Oversight: Coordinate regular contract reviews documenting any potential changes or decision points and providing updates to the account team for further action.
  • Customer Health Monitoring: Maintain a comprehensive view of customer health conducting regular reviews with key stakeholders to address any issues identify future opportunities and ensure contract compliance.
  • Customer Enablement: Manage customer enablement duties including overseeing provider portals training access requests and addressing ongoing customer needs.
  • SLA and KPI Management: Assess service levels conduct trend analysis and provide detailed reporting. Collaborate with service assurance delivery and finance teams to recommend and implement service improvement plans when necessary.
  • Process Enhancement: In collaboration with Operations Service Delivery and the customer continuously seek opportunities to enhance processes streamline operations and drive collective performance improvements.

What We re Looking For

Qualifications:

  • Education: Bachelors or Masters degree in a related field.
  • Language Skills: Fluent in Swedish and English (C1 level or higher).
  • Experience: Proven experience in Customer Success Account Management or a similar role preferably within the Telecom Finance or BPO sectors.
  • Skills: Strong experience with service management reviews contract review and account management customer enablement and performance reporting.
  • Mindset: Detailoriented with excellent organizational skills and the ability to manage multiple priorities in a fastpaced environment.

What We Offer

  • Stability: Permanent contract with a competitive salary.
  • Comprehensive Benefits: Private health and life insurance from day one.
  • WorkLife Balance: Standard working hours from Monday to Friday with a hybrid work model available after completing 15 weeks of onsite training.
  • Meal Support: Meal allowance provided on a card or voucher for your convenience.
  • Growth Opportunities: Engage in a dynamic work environment with ongoing opportunities for professional growth and development.

Are you ready to take your service coordination and client management skills to the next level Apply today!

key account management,customer success,reporting,customer service management,customer success management,finance,customer enablement,customer,account management,performance reporting,sla and kpi management,contract oversight,service level management,legal contract review,contract review,reviews,training,service management reviews,telco,process enhancement,service delivery,bpo,management,swedish,customer satisfaction,customer health monitoring,service levels

Job Tags

Permanent employment, Full time, Contract work, Monday to Friday,

Similar Jobs

Watco

Conductor - Nampa, ID Job at Watco

 ...Competitive compensation and benefits Paid on-the-job training with peer trainers Operations training at the Safe Performance...  ...Career advancement opportunities Description The Conductor position will control and coordinate the train movements while... 

Worthington Enterprises

Painter 1 Job at Worthington Enterprises

 ...is excited to be hiring a Painter. This individual is responsible for preparing the product per instructions and operating various painting equipment and methods. The Painter also inspects material for any runs, sags or unpainted areas and retouches as required per... 

Castle Biosciences Inc.

Reimbursement, Pre-Billing Specialist (Eligibility) (Remote) Job at Castle Biosciences Inc.

 ...Inc. *is growing, and we are looking to hire a * Pre-Billing Specialist (Eligibility) working remotely from your home office based in the USA, with a start...  ...This individual will be responsible for assigning medical insurance plans and performing eligibility verification... 

PPS-HPS

Structural Welder Job at PPS-HPS

 ...join a nationwide established contractor on a project in Tennessee that is estimated to last through Mid-March. [ Duties ] Stick welding 7018 of I-beams, angle iron, cable tray supports, and pipe supports Read blueprints, layout, and fabrication when needed... 

The Job Center Staffing

High-Reach Order Picker (Cherry Picker) Operator Job at The Job Center Staffing

 ...High-Reach Order Picker (Cherry Picker) Operator Picture this: you begin your shift in Shepherdsville or Louisville, conduct quick safety checks, and guide your high-reach order picker smoothly through the aisles. Your focus is precisepick the right items, place them...