Service Delivery Manager Swedish speaking Job at Careerxtra, Lisbon, OH

a1BpcDNsNTJDdUxvTWJSUGdTT016ZFd1MVE9PQ==
  • Careerxtra
  • Lisbon, OH

Job Description

Location: Onsite in Lisbon Portugal (Hybrid model after 15 weeks of onsite training)

Employment Type: Permanent

We are collaborating with a leading tech company in Lisbon that is actively seeking a proactive and detailoriented Service Delivery Manager .

Key Responsibilities

  • Service Management Reviews: Partner with key client stakeholders to establish and maintain regular service management reviews ensuring that services and performance align with the clients business goals.
  • Contract Oversight: Coordinate regular contract reviews documenting any potential changes or decision points and providing updates to the account team for further action.
  • Customer Health Monitoring: Maintain a comprehensive view of customer health conducting regular reviews with key stakeholders to address any issues identify future opportunities and ensure contract compliance.
  • Customer Enablement: Manage customer enablement duties including overseeing provider portals training access requests and addressing ongoing customer needs.
  • SLA and KPI Management: Assess service levels conduct trend analysis and provide detailed reporting. Collaborate with service assurance delivery and finance teams to recommend and implement service improvement plans when necessary.
  • Process Enhancement: In collaboration with Operations Service Delivery and the customer continuously seek opportunities to enhance processes streamline operations and drive collective performance improvements.

What We re Looking For

Qualifications:

  • Education: Bachelors or Masters degree in a related field.
  • Language Skills: Fluent in Swedish and English (C1 level or higher).
  • Experience: Proven experience in Customer Success Account Management or a similar role preferably within the Telecom Finance or BPO sectors.
  • Skills: Strong experience with service management reviews contract review and account management customer enablement and performance reporting.
  • Mindset: Detailoriented with excellent organizational skills and the ability to manage multiple priorities in a fastpaced environment.

What We Offer

  • Stability: Permanent contract with a competitive salary.
  • Comprehensive Benefits: Private health and life insurance from day one.
  • WorkLife Balance: Standard working hours from Monday to Friday with a hybrid work model available after completing 15 weeks of onsite training.
  • Meal Support: Meal allowance provided on a card or voucher for your convenience.
  • Growth Opportunities: Engage in a dynamic work environment with ongoing opportunities for professional growth and development.

Are you ready to take your service coordination and client management skills to the next level Apply today!

key account management,customer success,reporting,customer service management,customer success management,finance,customer enablement,customer,account management,performance reporting,sla and kpi management,contract oversight,service level management,legal contract review,contract review,reviews,training,service management reviews,telco,process enhancement,service delivery,bpo,management,swedish,customer satisfaction,customer health monitoring,service levels

Job Tags

Permanent employment, Full time, Contract work, Monday to Friday,

Similar Jobs

FedEx Services

Package Handler - Part Time (Warehouse like) Job at FedEx Services

 ...IMMEDIATE OPENINGS! Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace community that cares... 

NS IT Solutions

Area Customer Service Coordinator Job at NS IT Solutions

 ...Job Title: Area Customer Service Coordinator Location: Multiple customer sites in Downtown San Francisco & San Rafael, CA Pay Rate: $24.00 per hour Schedule: Monday - Friday, 8:00 AM - 5:00 PM Job Type: Temp-to-Perm (Contract-to-Hire) Position Summary... 

TheRapidHire Private Limited

Python Developer Job at TheRapidHire Private Limited

# Design and develop backend applications using Python frameworks such as Django , Flask , or FastAPI . # Write clean, efficient, and maintainable code following best practices. # Develop and maintain RESTful APIs for web and mobile applications. # Integrate... 

BCL Search

Administrative Assistant/Office Administrator at Midtown Fund (Hybrid) Job at BCL Search

 ...client, a fast-growing investment firm with a global footprint, is seeking a highly organized, proactive, and resourcefulAdministrative Assistantto support their New York officeand provide coverage across the leadership team. This is a high-exposure opportunity for... 

Architecture Incorporated

Interior Design Intern Job at Architecture Incorporated

Come join Architecture Incorporated this summer as an Interior Design Intern in our Sioux Falls office! We are seeking a junior or senior interior design student who is creative, organized, and passionate about designand eager to learn how interior designers contribute...