Service Delivery Manager Swedish speaking Job at Careerxtra, Lisbon, OH

a1BpcDNsNTJDdUxvTWJSUGdTT016ZFd1MVE9PQ==
  • Careerxtra
  • Lisbon, OH

Job Description

Location: Onsite in Lisbon Portugal (Hybrid model after 15 weeks of onsite training)

Employment Type: Permanent

We are collaborating with a leading tech company in Lisbon that is actively seeking a proactive and detailoriented Service Delivery Manager .

Key Responsibilities

  • Service Management Reviews: Partner with key client stakeholders to establish and maintain regular service management reviews ensuring that services and performance align with the clients business goals.
  • Contract Oversight: Coordinate regular contract reviews documenting any potential changes or decision points and providing updates to the account team for further action.
  • Customer Health Monitoring: Maintain a comprehensive view of customer health conducting regular reviews with key stakeholders to address any issues identify future opportunities and ensure contract compliance.
  • Customer Enablement: Manage customer enablement duties including overseeing provider portals training access requests and addressing ongoing customer needs.
  • SLA and KPI Management: Assess service levels conduct trend analysis and provide detailed reporting. Collaborate with service assurance delivery and finance teams to recommend and implement service improvement plans when necessary.
  • Process Enhancement: In collaboration with Operations Service Delivery and the customer continuously seek opportunities to enhance processes streamline operations and drive collective performance improvements.

What We re Looking For

Qualifications:

  • Education: Bachelors or Masters degree in a related field.
  • Language Skills: Fluent in Swedish and English (C1 level or higher).
  • Experience: Proven experience in Customer Success Account Management or a similar role preferably within the Telecom Finance or BPO sectors.
  • Skills: Strong experience with service management reviews contract review and account management customer enablement and performance reporting.
  • Mindset: Detailoriented with excellent organizational skills and the ability to manage multiple priorities in a fastpaced environment.

What We Offer

  • Stability: Permanent contract with a competitive salary.
  • Comprehensive Benefits: Private health and life insurance from day one.
  • WorkLife Balance: Standard working hours from Monday to Friday with a hybrid work model available after completing 15 weeks of onsite training.
  • Meal Support: Meal allowance provided on a card or voucher for your convenience.
  • Growth Opportunities: Engage in a dynamic work environment with ongoing opportunities for professional growth and development.

Are you ready to take your service coordination and client management skills to the next level Apply today!

key account management,customer success,reporting,customer service management,customer success management,finance,customer enablement,customer,account management,performance reporting,sla and kpi management,contract oversight,service level management,legal contract review,contract review,reviews,training,service management reviews,telco,process enhancement,service delivery,bpo,management,swedish,customer satisfaction,customer health monitoring,service levels

Job Tags

Permanent employment, Full time, Contract work, Monday to Friday,

Similar Jobs

Dean's Professional Services

Phlebotomist I Job at Dean's Professional Services

Phlebotomist I - Middleburg Heights, OH 44130 Schedule: Monday - Friday, 6:45 AM - 3:45 PM | Rotational Saturdays, 7:00 AM - 12:00 PM...  ...electronic data entry* Flexible and available for overtime, weekends, and occasional holiday coverage as needed Why Join Us? This... 

Falcomm

GaN Power Amplifier Design Engineer Job at Falcomm

 ...performance. As a Sr GaN Power Amplifier Designer, you will join our dedicated team of...  ...Requirements ~ PhD/Master in Electrical Engineering or a related field; with an educational...  ...gender identity, marital status, mental or physical disability or any other legally... 

StaffingForce

Quality Control Manager Job at StaffingForce

 ...We are seeking a Quality Manager to build and maintain the quality framework, procedures, and systems that ensure consistent product...  ...Establish consistent processes for quality reporting, documentation control, and auditing. Root Cause & Corrective Action... 

Lula

Drain Cleaner Needed (Palm Springs) Job at Lula

Lula is looking for a 1099 Drain Cleaning Pro to help with property maintenance of several thousand rental properties across the Palm Springs area . We are seeking individuals who have experience in the rental property industry and has an eager attitude. What...

Monarch Investment

Google Ads Specialist Job at Monarch Investment

DescriptionDigital Marketing Analyst (High-Volume PPC Specialist)Location: Franktown, CO (100% On-Site)Compensation: $60,000$70,000 + BenefitsWho is Monarch? Monarch is a family-owned and operated company that has grown into a national powerhouse without losing...