Job Description

Location: Onsite in Lisbon Portugal (Hybrid model after 15 weeks of onsite training)

Employment Type: Permanent

We are collaborating with a leading tech company in Lisbon that is actively seeking a proactive and detailoriented Service Delivery Manager .

Key Responsibilities

• Service Management Reviews: Partner with key client stakeholders to establish and maintain regular service management reviews ensuring that services and performance align with the clients business goals.
• Contract Oversight: Coordinate regular contract reviews documenting any potential changes or decision points and providing updates to the account team for further action.
• Customer Health Monitoring: Maintain a comprehensive view of customer health conducting regular reviews with key stakeholders to address any issues identify future opportunities and ensure contract compliance.
• Customer Enablement: Manage customer enablement duties including overseeing provider portals training access requests and addressing ongoing customer needs.
• SLA and KPI Management: Assess service levels conduct trend analysis and provide detailed reporting. Collaborate with service assurance delivery and finance teams to recommend and implement service improvement plans when necessary.
• Process Enhancement: In collaboration with Operations Service Delivery and the customer continuously seek opportunities to enhance processes streamline operations and drive collective performance improvements.

What We re Looking For

Qualifications:

• Education: Bachelors or Masters degree in a related field.
• Language Skills: Fluent in Swedish and English (C1 level or higher).
• Experience: Proven experience in Customer Success Account Management or a similar role preferably within the Telecom Finance or BPO sectors.
• Skills: Strong experience with service management reviews contract review and account management customer enablement and performance reporting.
• Mindset: Detailoriented with excellent organizational skills and the ability to manage multiple priorities in a fastpaced environment.

What We Offer

• Stability: Permanent contract with a competitive salary.
• Comprehensive Benefits: Private health and life insurance from day one.
• WorkLife Balance: Standard working hours from Monday to Friday with a hybrid work model available after completing 15 weeks of onsite training.
• Meal Support: Meal allowance provided on a card or voucher for your convenience.
• Growth Opportunities: Engage in a dynamic work environment with ongoing opportunities for professional growth and development.

Are you ready to take your service coordination and client management skills to the next level Apply today!

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