Job Description

job summary:

The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues.

Required Skills -

- customer service support skills

- professional written and verbal communications skills

- Dependable and Reliable

- Ability to work independently while remote

Job Duties -The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues.

Job Requirements -1 year of Service Desk is experience

Desired Skills & Experience -A+ Certification, experience with remotely support customers work through software, hardware, remoted connectivity, and internet browser issues

location: Phoenix, Arizona
job type: Contract
salary: $15 - 21 per hour
work hours: 8am to 5pm
education: Associates

 
responsibilities:

The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues.

Required Skills -

- customer service support skills

- professional written and verbal communications skills

- Dependable and Reliable

- Ability to work independently while remote

Job Duties -The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues.

Job Requirements -1 year of Service Desk is experience

Desired Skills & Experience -A+ Certification, experience with remotely support customers work through software, hardware, remoted connectivity, and internet browser issues

 
qualifications:

• Experience level: Entry Level
• Minimum 1 year of experience
• Education: Associates (required)

 
skills:

• Network
• Telecommunications
• Scheduling
• Electronics Technician
• Field Service
  

  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

  At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
  This posting is open for thirty (30) days.

About the Company:
Randstad USA

Looking for your next great opportunity but not sure where to find it? When you let Randstad US handle your job search, you get the support of one of the world's largest staffing firms partnering with you every step of the way. Our recruiters have the resources to find a job that's right for you. We combine our passion for people with the power of today's latest technologies to find opportunities that fit your skills in environments where you can thrive. Whether you're looking for a temporary or permanent position, our focus is on partnering with you to realize your true potential. And it all starts with your next great role.

Company Size:
10,000 employees or more

Industry:
Staffing/Employment Agencies

Founded:
0

Website:

Job Tags

Hourly pay, Permanent employment, Contract work, Temporary work, Work experience placement, Remote job,

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