Job Description

Required Skills & Qualifications (Must-Haves)

• ServiceNow Platform Expertise:
  • ServiceNow Advanced System Administration.
  • ServiceNow Application Development.
  • Strong working knowledge of ServiceNow Now Platform core capabilities (e.g., CMDB, Workflows, Reporting, Service Catalog, Service Portal).
  • Working knowledge of ServiceNow applications such as ITSM, ITOM, ITBM, and/or SecOps.
  • Working knowledge of ServiceNow Automated Testing Framework (ATF).
• Technical Proficiency:
  • Advanced experience configuring and scripting business rules, client scripts, UI policies, UI actions, script includes, notification events, ACLs, workflow activities.
  • Advanced JavaScript skills.
  • Experience with ServiceNow Web Technologies including Javascript, XML, HTML, CSS, Web services.
  • ServiceNow Configuration Management (CMDB) experience.
  • Experience with database design schemas and data modeling.
  • Experience integrating ServiceNow with internal and external systems (REST, SOAP, JSON/XML, Integration Hub).
  • Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances.
• Methodologies & Practices:
  • Thorough understanding of the ITSM/ITIL framework.
  • Working knowledge of Agile-based methodologies (e.g., Scrum).
  • Ongoing knowledge of ServiceNow latest features and best practices.
• Soft Skills & Work Ethic:
  • Strong oral and written communication skills.
  • Advanced analytical skills to guide critical systems development.
  • Comfortable working in a fast-paced environment.
  • Ability to manage multiple, concurrent projects, activities, and tasks under time constraints.
  • Ability to work independently or as a member of a team.
  • Strong customer-centric orientation with the ability to work effectively with diverse teams.
  • Self-starter with strong technical skills and ability to learn new technologies quickly.
  • Ability to coordinate cross-functional teams towards task completion.
  • Ability to translate technical specifications into business requirements and vice-versa.
  • Ability to perform duties with limited supervision.

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