About Us:
We are a leading provider of financial technology solutions, specializing in remote deposit capture, image capture SDKs, fraud prevention, and compliance tools. We work with banks and financial institutions to deliver secure, innovative services that drive success.
Position Overview:
We are seeking a Support Agent to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working directly with customers, and brings a positive, energetic approach to their daily interactions. You will be the first point of contact for users needing assistance, and your ability to build rapport and deliver exceptional service will be key to your success.
Office Location:
Minnetonka, MN*
*This position requires the candidate to work from the office.
Responsibilities:
Provide first-line support via email, phone, and chat for our software solutions.
Troubleshoot technical issues and escalate when appropriate.
Communicate clearly and professionally with users at all technical levels.
Document support cases accurately and thoroughly.
Collaborate with internal teams to ensure a seamless customer experience.
Maintain a proactive, solution-oriented attitude when handling support inquiries.
Required Qualifications:
1+ years of experience in a customer support or helpdesk role.
Excellent communication skills, both written and verbal.
Strong interpersonal skills, with the ability to build friendly and effective relationships with users.
Tech-savvy with the ability to quickly learn and explain new software applications.
Highly organized with strong attention to detail.
A naturally enthusiastic and approachable demeanor is a plus.
DESCRIPTION Are you looking for an opportunity to build a large scale, enterprise-wide software solution? Does it excite you to find patterns and build generic, composable software solutions to solve complex problems? Are you looking for inventing newer and simpler ...
...The HVAC Maintenance Worker is responsible for the operation, repair, maintenance, and installation of heating, ventilation, air conditioning, and refrigeration systems. Essential functions and responsibilities of the position may vary by Aramark location based on client...
...parking ~ Free theme park admission and much more! As a Security Host/Hostess, the main goal is to provide a safe and secure environment... ...that best aligns with the day to day operation may include: Hotel/Resort Security Guard/Officer experience Successfully...
...200 million monthly users that trust in our dedication to providing them with the best platform for their needs. As an Motion Graphic Designer, you will work across a variety of products, including social media posts, both static and animated, online banners, infographics...
...place to work? A leader who inspires their team! As a Cheddar's Manager, yourbiggest impact comes from creating an environment where... ...sales growth, outstanding service, profitability, food quality, training and development, safety andsanitation and facilities management...