Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

My Amazon Guy

DTC Team Lead Job at My Amazon Guy

 ...director-level owner of Direct-to-Consumer (DTC) growth strategy at My Amazon Guy, overseeing Brand Strategists and cross-functional channel...  ...FREE access to MAG School courses and SOP Library! ~ Work schedule is in EST (Monday-Friday only) ~ Opportunities for professional... 

Panda English Education

Native English Teacher Job at Panda English Education

- must have a passport from a native English speaking country, according to Foreign Expert Bureau rules - must be between 22 and 50 yrs old- must have a university degree (notarized)- teaching certificate (notarized) or 2 years experience,- criminal background check... 

Augusta University Medical Center

Oncology Clinical Research Nurse Job at Augusta University Medical Center

 ...healthcare providers in classrooms and clinics on four campuses in Augusta and locations...  ...academic health center, where groundbreaking research is creating a healthier, more prosperous...  ...Requirements Bachelor's degree in nursing from an accredited college or university... 

New paradigm staffing

Remote Clinical Documentation Assistant Job at New paradigm staffing

 ...Were looking for a motivated Entry-Level Clinical Documentation Assistant to join New Paradigm Staffing , supporting providers with accurate chart preparation and documentation review. What Youll Do Prepare documentation for provider review Check notes... 

The UPS Store Waxahachie #5780

Full-Time Center Associate Job at The UPS Store Waxahachie #5780

Description of the role: The Full-Time Center Associate at The UPS Store #7205 in Heath, TX will be responsible for providing excellent customer service, handling package shipments, and maintaining a clean and organized store environment.Responsibilities:* Assist...