Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

The Nielsen Company

Senior Manager of Business Development Job at The Nielsen Company

 ...At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with... 

ACU

Analytical Research Chemist Job at ACU

Analytical Research ChemistJob no: 494236Work Type: Staff full-timeLocation: AbileneCategories: Staff, NEXT LabAbout ACUACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the... 

GTN Technical Staffing

Lead, HR Business Partner Job at GTN Technical Staffing

 ...Provideexpert guidance on employee relations, performance management, organizational development, and workforce planning. Champion...  ...management and partner with our Recruitment Process Outsourcing (RPO) team to ensuretimelyand effective staffing across the... 

New York Botanical Garden

Assistant Curator, Mycology or Cryptogamic Botany Job at New York Botanical Garden

 ...how the applicant would leverage and build the collections at NYBG and ideas for how to interact synergistically with current NYBG Curators and/or how to leverage current and future collaborations with national and international agencies to grow the impacts of NYBG... 

Hotel Saint Vincent

Barback Job at Hotel Saint Vincent

 ...as The Saint Vincents Infant Asylum by Irish immigrant Margaret Haughery, a bakery owner and philanthropist celebrated for her humanitarian services in New Orleans. Keeping much of the original architecture, Hotel Saint Vincent honors the propertys storied past and Margaret...