Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

New Britain-Berlin YMCA

Youth Sports Director Job at New Britain-Berlin YMCA

 ...through youth development, healthy living and social responsibility. The Youth Sports Program Director at Meriden-New Britain-Berlin YMCA oversees the development and operations of the youth sports program, ensuring the program meets its intended goals. Essential... 

ENS Solutions, LLC

VDI Engineer - Active TS/SCI with CI Poly Job at ENS Solutions, LLC

 ...include: Engineering, designing, testing, implementing, maintaining, securing, and managing the full life cycle of the complex Citrix Xen Desktop and NetScaler solutions deployed in the large Enterprise environment Designing and supporting Microsoft infrastructure... 

Knowledgeroad

Speech-Language Pathologist (SLP) Job at Knowledgeroad

 ...SpeechLanguage Pathologist (SLP) PartTime Brooklyn, NY School Day or After School Overview/Impact Are you a compassionate...  ...based setting. Competence with electronic documentation and teletherapy platforms. NYC DOE fingerprinting and vendor status are... 

Innoflight LLC

FPGA Engineer II Job at Innoflight LLC

 ...Were not just reaching for the starswere engineering them. Lets innovate the infinite, together. A DAY IN THE LIFE: As an FPGA Engineer II , youll design, implement, and validate FPGA solutions that power safety-critical systems for space and high-... 

Rellaire Smart Home Systems

HVAC Service/Sales Technician Job at Rellaire Smart Home Systems

 ...a growing national presence with lots of room for career advancement. Job Duties and Responsibilities: Service residential and/or light commercial HVAC systems. Advise homeowners on repair and replacement options. Service residential and/or light commercial...