Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Vitaly Health

Locum Tenens Family Medicine Physician Job at Vitaly Health

 ...Job Title: Locum Tenens Family Medicine Physician Location: Wisconsin Position Overview: We are looking for a Family Medicine Physician to join our Health Center on a 5-month Locum Tenens basis, with the opportunity to extend. The role involves a Monday-Friday... 

Kickstart Accounting, Inc.

Multi-Client Bookkeeper (Remote) Job at Kickstart Accounting, Inc.

 ...At Kickstart Accounting, Inc. , we help women entrepreneurs feel empowered and in control of their finances. We're not just bookkeepers we're partners in our clients' success stories. We're hiring a Bookkeeper who will serve as the steady, supportive presence... 

Cillessen & Sons Inc.

Heavy Equipment Operator Job at Cillessen & Sons Inc.

 ...multiple different trades to work your way into. Family owned and operated. 100% active and motivated ownership. Looking to use your...  ...than just point A to point B driving, come learn to be a heavy equipment operator of high pressure waterblasting, epoxy trucks,... 

Planet Fitness

Fitness Facility Maintenance and Repair Technician Job at Planet Fitness

 ...Paid time off ~ Wellness resources Job Title: Facilities Technician Reports To: VP / Facilities Supervisor Travel...  ...The Facilities Technician is responsible for the service, repair, and preventative maintenance of exercise machines, spa amenities... 

The Staff Pad

Legal Office Manager Job at The Staff Pad

 ...Legal Office Manager Location: Austin, TX The Staff Pad has partnered with a rapidly growing law firm to hire an experienced Office...  ...for ensuring smooth, professional, and efficient office operations while supporting leadership and administrative teams. This...