Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

EA Langenfeld & Associates

Project Manager Job at EA Langenfeld & Associates

 ...Touchpoint 360, a growing National Merchandising Services Company, is seeking an entry level Project Manager to join our team, working at our Mount Prospect, IL location. This position is perfect for an energetic self-starter. The ideal candidate will have a bachelor... 

D1 TRAINING

Head Strength & Conditioning Coach Job at D1 TRAINING

 ...Benefits: Bonus based on performance Competitive salary Head Coach D1 Training Rancho Cucamonga Lead. Develop. Build Champions. D1 Training is looking for a high-level leader to step into the role of Head Coach at our facility. This is not just a coaching... 

Minikahda Court Apartments

Leasing Agent Job at Minikahda Court Apartments

 ...Reports to: Property Manager Summary The Leasing Consultantplaysan integral role in the success of our team, our community...  ...independently with excellent time management skills Education and Experience High School Diploma or GED Equivalent Minimum of one... 

Significant Infotech

UI/UX Designer Job at Significant Infotech

# Design intuitive user interfaces and experiences for web and mobile applications. # Conduct user research, surveys, interviews, and...  ...into engaging digital products. # Stay updated on UI/UX trends, emerging technologies, and best practices . # Use feedback... 

Clinical Management Consultants

Nurse Supervisor of Maternity Mother Baby Unit Job at Clinical Management Consultants

 ...Nurse Supervisor of Postpartum Maternity Unit step into a high-impact maternal-newborn leadership role where innovation, compassion, and career elevation converge. The Nurse Supervisor of Postpartum Maternity Unit will thrive in a dynamic environment built for progress...