Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

The Community Lighthouse

Community Support Worker - Work life balance Job at The Community Lighthouse

 ...Join Our Team as a Community Support Worker - Empower Families & Foster Growth! About Us: Join our vision at The Community...  ...Support Worker provides Comprehensive Community Support Services (CCSS)to qualifying clients at home, school, and in the community... 

Comfort Dental Lee's summit

Dental Receptionist Job at Comfort Dental Lee's summit

 ...preferably who has past experience as a receptionist/front desk work, but are willing to train on the job! We offer the benefit of free dental care in house as well as medical benefits for our full time employees who have completed their training period. The practice is... 

Lollipop Pediatric Dentistry & Orthodontics

Janitor Job at Lollipop Pediatric Dentistry & Orthodontics

 ...Smiles is seeking a dedicated and reliable Janitor to maintain cleanliness and hygiene standards within our dental office. The ideal candidate will ensure a clean, safe, and pleasant environment for our patients and staff. Key Responsibilities: Perform general cleaning... 

Century Ambulance

Paramedic Job at Century Ambulance

 ...Job Summary: The purpose of a paramedic position is to provide basic and advanced life supportand emergency medical techniques to those in need of assistance. Participating in continuing education and training relative to medical and industry advancements in vital to... 

Robert Half

Affordable Housing Specialist Job at Robert Half

Description We are seeking a knowledgeable and customer-focused Affordable Housing Specialist with Section 8 housing and Tax Recertification experience. The ideal candidate will be responsible for leasing affordable housing units, ensuring compliance with HUD and Section...