Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Think Tell Junction

Entry Level Marketing Agent Job at Think Tell Junction

Join Our Team as an Entry Level Marketing Agent Think Tell JunctionWe are seeking a passionate and motivated Entry Level Marketing Agent to...  ...communication skills* Familiarity with social media platforms and digital marketing* Ability to work collaboratively in a team... 

Robert Half

Accountant/ Bookkeeper Job at Robert Half

Description We are looking for a detail-oriented Accountant/Bookkeeper to join our team in Concord, California. In this role, you will manage financial records, ensure accurate reconciliations, and oversee various accounting tasks to support the organization's financial... 

Cigna

Financial Analysis Senior Analyst - Remote Job at Cigna

Cigna is currently seeking four Financial Analysis Senior Analysts. This role is responsible for managing all billing aspects for a complex or larger volume book of business including Under 500 Accounts. This role is accountable to collect all premium/fees and claims... 

Cottage lake Family dentistry

Dental Hygienist Job at Cottage lake Family dentistry

Our office is in need of a part time dental Hygienist. The office is located in Woodinville Washington. It is a fun, modern, well established office with amazing long term staff and great patients. Thursdays 8am-4/5pm Fridays 8am-2pm Saturdays 8am-2pm This position... 

Carle Health

Pediatric Gastroenterology - Physician Job at Carle Health

 ...Part-time or full-time ambulatory clinic position available Possible outreach to Carle Health sites in our region Call 1:3 Telemedicine consult service / telephone management Pediatric Gastroenterology patients only; no general pediatrics patients Dedicated...