Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Department of Consumer Affairs

Clerical Technician Job at Department of Consumer Affairs

 ...Contractors State License Board is currently recruiting for an Office Technician (Typing) in the Enforcement Division San Bernardino...  ...privilege or license, added to the drivers DMV record. Fingerprinting: Chapter 2, section 154.3 California Business Professions Code... 

Coach

Lead Supervisor Job at Coach

Coach seeks a Lead Supervisor for its outlet in Leeds, AL. This role involves overseeing daily operations, leading a sales team, and driving brand success through effective marketing strategies. Ideal candidates will have a strong background in retail supervision, excellent... 

New York Times

Counsel, Commercial and Media Litigation Job at New York Times

 ...31, 2025. Responsibilities: Serve as litigation counsel in commercial disputes, intellectual property litigation, and consumer...  ...preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or... 

NBCUniversal

Creative Services Intern - Telemundo Colorado Job at NBCUniversal

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products...

Public Storage

IT Service Delivery Manager Job at Public Storage

 .... We are expanding our creative team to enhance our consistent and engaging visual brand presence. Description The Manager, IT Service Delivery is responsible for leading and managing the IT Service Delivery team, including the Service Desk and PC Support (Tier 1)...