Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

ExxonMobil

Senior Mechanical Integrity Engineer (GCGV/Corpus Christi) 1 Job at ExxonMobil

 ...play in our team This position is a mechanical integrity technical position for fixed...  ...in Mechanical, Materials, Corrosion Engineering or equivalent Minimum of 5years experience...  ...programs such as leaves of absence and part-time work. Comprehensive medical, dental,... 

Columbia Healthcare

Wellness Nurse Practitioner or Physician Assistant Job at Columbia Healthcare

 ...Advanced Practice Provider (NP or PA) - Wellness Center Physician Assistant or Nurse Practitioner Wellness opportunity Location: Victorville, California Schedule: 5 days a week, 8-hour shifts Job Description: An esteemed medical group is seeking a dedicated... 

Clean Earth

CDL Yard Driver Job at Clean Earth

 ...and certification~ Overtime opportunities~ Ability to be cross-trained into different roles In this role, the Switchyard Driver will be responsible for transporting waste and hazardous materials to and from the TSDF, 10-day and Transportation garage, in... 

Rellaire Smart Home Systems

HVAC Service/Sales Technician Job at Rellaire Smart Home Systems

 ...a growing national presence with lots of room for career advancement. Job Duties and Responsibilities: Service residential and/or light commercial HVAC systems. Advise homeowners on repair and replacement options. Service residential and/or light commercial... 

All County Ambulance FL

Paramedic EMT-P Job at All County Ambulance FL

Deployment Positions EMT Up to $5,800 per week* Recruits are expected to be within 8 hours of driving distance to Jacksonville, FL Duties and Responsibilities: Provides emergency and non-emergency ambulance operations in conjunction with a partner, demonstrates...