Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Bobcat Transport

CDL Driver Dedicated Team Lease Great Lanes Own truck in 2 yrs Job at Bobcat Transport

 ...Need Class A drivers with 6 months or more experience No SAP drivers Looking for pre...  ...Get home every other weekend Zero down lease Earn 160 per mile Bring home 5k...  ...If you are a team and want to own your truck in less than 2 years Apply today limited... 

mylife2liveinc

Medical Billing and Coding Specialist Paid Internship Program Job at mylife2liveinc

 ...wave, which begins on9 September 2019 , to become Certified Medical Billing and Coding Specialists for a new client! Join us today...  ...,college classes, disabilities, and so much more! PAID internship! What you receive from Code Life MD: All of your lessons... 

PwC

Customs & International Trade Tax Director Save for Later Remove job Job at PwC

 ...need to lead and deliver value at this level include but are not limited to: Lead...  ...advice and strategic guidance to clients on international trade regulations, compliance, and...  ...does not intend to hire experienced or entry level job seekers who will need, now or... 

Sparrow Company

Quality Control Manager- Ready Mix Job at Sparrow Company

Quality Control Manager- Ready Mix - Livermore, CA

GIA Legacy Planning

Licensed Life Insurance Agent Job at GIA Legacy Planning

 ...Licensed Insurance Agent Company: GIA Legacy Planning Location: Work from Home Job Type: Full-Time | Part-Time |Uncapped Commission...  ...knowledge Qualifications: Active Life and/or Health Insurance License (Required)Strong communication and interpersonal...