Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Infinity Quest UK

Service Delivery Manager Job at Infinity Quest UK

Incident Management, Change Management, Client Relationship management, Service Improvement Monitor and ensure service performance ensure that application support services are delivered as per agreed SLAs and KPIs.

Alter Domus

Senior Fund Accountant - Private Equity Job at Alter Domus

 ....alterdomus.com Alter Domus is currently seeking a Senior Fund Accountant to join our Private Equity Fund Services Team at our...  ...otherwise public accounting firm performing audits on private equity or hedge funds; ~ Strong verbal and written communication skills; ~... 

Specialty Plano Top Dental

Medical Office Manager Job at Specialty Plano Top Dental

We are seeking a highly organized and proactive Office Manager to oversee daily office operations and ensure a smooth workflow. The ideal...  ...through clear phone etiquette and organizational skillsOversee medical office management tasks if applicable to the organizations... 

Northeast Grocery

#1236 Accepting Applications Marshalls Creek Job at Northeast Grocery

Pay Range: $15.50- $19.95 SUMMARY Price Chopper/Market 32 Supermarkets is accepting applications for future part-time openings. There are a number of departments withinthe store. A brief description of each department is listed below. Most hiring activity occurs...

Children's Happy Teeth & Happy Braces

Dental Receptionist - Placentia Job at Children's Happy Teeth & Happy Braces

 ...Join Our Team as a Dental Receptionist at Children's Happy Teeth and Happy Braces! Children's Happy Teeth and Happy Bracesislooking for a friendly & driven Dental Receptionist who shares our passion for exceptional customer service! This is an entry-level...