Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Augusta University Medical Center

Oncology Clinical Research Nurse Job at Augusta University Medical Center

 ...healthcare providers in classrooms and clinics on four campuses in Augusta and locations...  ...academic health center, where groundbreaking research is creating a healthier, more prosperous...  ...Requirements Bachelor's degree in nursing from an accredited college or university... 

Journey Beyond

Expressions of Interest: Camp Attendant | Outback Spirit Tours Job at Journey Beyond

 ...Be a part of sharing special places and shaping lasting memories with Australias leading experiential tourism business. ABOUT US: Australias leading experiential tourism group, Journey Beyond , is privileged to operate 14 brands spanning the country, connecting... 

Origin Staffing

Investment Compliance Associate | Boston Hedge Fund Job at Origin Staffing

 ...in coding rules into the OMS. Support the onboarding of new funds, accounts, and instruments within compliance systems. Track and...  ...investment compliance experience within an asset management, hedge fund, or investment advisory firm. Experience with Charles... 

Tecta & Schwickerts

Commercial Roofing Lead Service Technician Job at Tecta & Schwickerts

 ...Tecta America New England, founded in 1988 as Delta Roofing, is one of the largest and most successful roofing companies in the northeast...  ...great benefits! We are looking for commercial roofing lead service technicians in Portland, ME! Pay starting at $30+/hr. BOE SIGN... 

Arcadis

Geology/Environmental Science/Environmental Engineer Intern Job at Arcadis

 ...deliver more impact together. Role description: Arcadis is seeking a detail oriented, well organized, dependable Geology or Environmental Science or Environmental Engineering intern to join our Hillsborough, NJoffice in Summer 2026. This internship opportunity...