Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Freeport McMoRan

Diagnostic Electrician - Hydromet Job at Freeport McMoRan

 ...beauty and a rich mining heritage. The Tri-Town of Globe, Claypool and Miami offers convenient shopping locales, including Walmart, Safeway, Fry s and other local stores. Here, our employees and their families can connect with the outdoors and enjoy the family-friendly... 

Department of Justice

Program Technician III Job at Department of Justice

 ...Description and Duties Under general direction, the Program Technician (PT) III reviews, analyzes, codes, verifies, and updates the...  ...California upon appointment. Special Requirements A fingerprint check is required. Clearly indicate JC - 502312in the Examination... 

Palms West Apartments

Leasing Agent Job at Palms West Apartments

 ...Purpose: This safety sensitive position is responsible for the leasing and marketing function of the property. Assisting the...  ...school diploma or GED required. Higher education preferred. Experience : 2-3 year of customer service or related experience. Physical... 

Destinee Travel

Travel Agent - Remote Job at Destinee Travel

 ...tech-savvy, and detail-oriented experienced or inexperienced Travel Agent to support a large-scale program with high-volume travel needs...  ...organization Familiarity with travel booking platforms and online travel portal Core Competencies Exceptional organizational... 

Maple Hill Senior Living

Dietary Aide Job at Maple Hill Senior Living

Dietary AideRM Management is seeking a dietary aide to join our team. As a dietary aides you are responsible for providing food service to the tenants of RM Management in a positive and friendly manner. Services may include - related services, set-up and clean-up of...