Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Comparion Insurance Agency

Insurance Agent (Base salary + Uncapped commissions) Job at Comparion Insurance Agency

 ...motivated and personable Licensed Sales Agent to join our growing team in Charlotte, Raleigh...  ...local relationships and serving the insurance needs of your community. Please note: This...  ...Comprehensive benefits from day one: health and dental insurance, 401(k) with company... 

Gill Logistics Services, LLC

Medical Courier Driver (1099) Job at Gill Logistics Services, LLC

 ...Join Our Team as a Medical Courier Driver! Become a vital part of our mission to deliver essential medical supplies safely and efficiently...  ...facilities across the Tampa region. Employment Type: Independent Contractor (1099) Location: Tampa, FL Schedule: 3/4 day... 

Cal Farley's Boys Ranch

Chapel Summer Internships 2025 Job at Cal Farley's Boys Ranch

 ...The Iona Project chapel immersion program offers summer internships for those interested in sharing a common life of prayer and scripture, mutual accountability, and youth ministry in a residential childcare setting. These internships are for the duration of the summer... 

Achieve Test Prep

Virtual Assistant Support Job at Achieve Test Prep

 ...) is a full-service staffing company specializing in helping small to midsize businesses hire offshore talent, also known as virtual assistants (VA). Much of our competition is foreign-based companies that do little more than offer a very low hourly rate and connect a... 

Eagle Deliveries and Logistics

Own Cargo Van Delivery Driver Job at Eagle Deliveries and Logistics

 ...Job Description We are seeking a Cargo Van Delivery Driver (WITH OWN CARGO VAN) to join our team! You will drive to deliver and pick up goods...  ...to customer locations in a timely manner Load and unload vehicle Collect on unpaid orders and shipments Inspect and monitor...