Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

ABC Owned TV Stations

KGO - Weekend Anchor/Reporter Job at ABC Owned TV Stations

 ...Job Summary: KGO-TV/ABC7 News, the ABC Owned Television station in San Francisco, is seeking a smart, dedicated anchor and aggressive multi-skilled journalist who loves to dig and enterprise lead stories. ABC7 News is committed to Building a Better Bay Area through... 

Lensa

Associate General Counsel - Operations & Experience - Remote Job at Lensa

 ...Experience Legal team. This position provides legal advice and counsel to the business operations of the organization and analyzes...  ...sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.... 

Tidewater Consulting

Paid Internship | Marketing and Communications Job at Tidewater Consulting

 ...clients. Our Business Development team is offering an extraordinary PAID internship opportunity for students, and entry level roles for green...  ...with clients in order to contribute fresh ideas to our sales and marketing teams. Responsibilities include: Scheduling... 

Aramark

General Utility Worker - Offshore Job at Aramark

Job Description Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, youll take on the important task of maintaining the cleanliness...

AECOM

Entry Level Environmental Scientist Job at AECOM

 ...global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is seeking an Entry Level Environmental Scientist to be based in Orlando, Florida office. This position will support our environmental remediation projects...