Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

LP Consulting

International Travel and Tourism Consultant Job at LP Consulting

 ...Join our Team as aInternational Travel and Tourism Consultant! Do you have a passion for travel and a knack for planning unforgettable experiences? As a International Travel and Tourism Consultant , youll help clients bring their dream vacations to life. From tropical... 

LSG Sky Chefs

Food Safety and Quality Assurance Manager Job at LSG Sky Chefs

 ...Job Title: Food Safety and Quality Assurance Manager Job Location: Minneapolis-USA-55450 Work Location Type: On-Site Salary Range: $89,003.38 - 115,480.33 About us LSG Sky Chefs is one of the worlds largest airline catering and hospitality providers... 

Domino's Franchise

SAFE Delivery Driver Ardmore $10.00 - $15 per hour Job at Domino's Franchise

 ...you up so you know your stuff, from deliveries to making pizza and everything in-between. Domino's Delivery Drivers Must Be at Least 18 Years Old and Need: Friendly, positive attitude and great customer service skills Valid Driver's license Reliable vehicle... 

Lowe's

Yard Truck Driver - Wknd Nights Job at Lowe's

 ...What You Will Do The Yard Driver Team Member is primarily responsible for the timely and efficient movement of trailers upon request of appliance, shipping, receiving, and visitor center following all rules concerning pulling, placement and securing of trailers. Drivers... 

Professional Fence Co

Fence Installer - Commercial Fence Company Job at Professional Fence Co

 ...Professional Fence Co. is an Equal Opportunity Employer seeking quality individuals or existing crews for full-time employment to join our award-winning company! No experience is required. JOB TITLE: INSTALLER With PFC, the Installer position is a crucial role on our...