Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Arrow Lift

Elevator & Lift Technician Job at Arrow Lift

 ...troubleshooting & diagnostic abilities in order to install various types of elevators & lifts. ESSENTIAL FUNCTIONS Install, service, & repair...  ...Excellent leadership and problem-solving skills Excellent mechanical and electronic skill Strong appetite for learning and... 

Guardian Angel Senior Services

Caregiver for elderly. Full or part time. Job at Guardian Angel Senior Services

 ...Founded in 2003, Guardian Angel Senior Services is a family-owned company that was created...  ...the quality of life, and serve senior citizens that need love and care. Your goal will be...  .... Competent in organizational and time management skills. Demonstrate good judgment... 

Ottawa

Live Chat Representative Job at Ottawa

As a Live Chat Representative, you will be responsible for providing exceptional customer service and support to our clients through live chat interactions. You will be the first point of contact for our customers and will play an important role in ensuring their satisfaction...

Penn State Health

Administrative Associate - Hematology Oncology Clinical Trials Job at Penn State Health

Penn State Health - Hershey Medical Center Location: US:PA: Hershey Work Type: Full Time FTE: 1.00 Shift: Day Hours: 8:00a - 4:30p Recruiter Contact: Denisse M. Rosado at [click to reveal email address] ****@*****.*** SUMMARY...

Armed Services YMCA of The U S A

Bargain Shop Associate - JBER Job at Armed Services YMCA of The U S A

 ...Armed Services YMCA of ALASKA Job Title: Bargain Shop Associate FLSA Status : Non-Exempt Status: Part Time Pay: $13.29an hour Hours: M, T, W, F 9:00 - 2:30 Thursday 12:30 - 6:301 st Saturday 9:00 - 2:30 POSITION SUMMARY: This position supports...