Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Agility Recruiting

Brief Writer Job at Agility Recruiting

 ...Position Overview We are seeking an experienced Brief Writer to join our dynamic wage and hour employment law practice group. This position is ideal for a skilled legal writer who wants to focus exclusively on research and brief writing without the demands of court... 

Nobu Miami

Barback Job at Nobu Miami

COMPANY DESCRIPTION Nobu Miami is the Miami outpost of Chef Nobu Matsuhisa's new Japanese cuisine empire. Nobu draws upon his classical training at sushi bars in Tokyo and his life abroad in Peru, Argentina, and around the world to create a whole new trend in Japanese...

Cipla

IT Business Partner Job at Cipla

 ...a global assignment and/or for employees working outside of Cipla's U.S. Subsidiaries or Affiliates. Job Title: IT Business Partner Reports to: IT Department Head Location: Happauge, Long Island Pay Range: $96,000 - 113,000~ Job... 

UWorld, LLC

Bilingual (Spanish/English) Copy Editor Job at UWorld, LLC

 ...stakes exams, is seeking a first-rate bilingual (Spanish-English) copy editor with a wide range of interests and abilities. In addition to...  .... For this position we are seeking either a part-time remote contractor or a full-time employee to work in our beautiful home... 

Intrepid

Wellfield & Pipeline I & E Technician Job at Intrepid

DescriptionJob Title: Wellfield and Pipeline I & E TechnicianReports To: Maintenance General ForemanLocation: New Mexico ...  ...~Conduct pre-shift inspections to ensure all equipment is operating safely and efficiently~Troubleshoot, repair, replace and/or...