Support Specialist Job at KMS Lighthouse, Irving, TX

bFAydDMxUnlDZUxwT0xORGppMkh6TlNzMUE9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Vail Resorts

Assistant Store Manager - Visual Merchandiser Patagonia Job at Vail Resorts

 ...expense and profit goals for the store. You have a keen eye for the look and feel of your store and know that powerful visual merchandising, good habits, store cleanliness and maintenance all support a strong business. DEVELOPING LEADERSHIP You hire with a... 

Clinical Management Consultants

Maternity Unit Nursing Director Job at Clinical Management Consultants

 ...This distinguished acute-care hospital in Los Angeles is seeking a Maternity Unit Nursing Director to lead a dedicated team in a high-quality, family-centered birth center. This opportunity is ideal for an experienced Labor and Delivery nurse leader who is passionate... 

Equinix

Customer Success Manager 3 Job at Equinix

Customer Success Manager 3 Location Hybrid work in Frisco, TX : Customer Success Manager 3 JR-152024 Hybrid Frisco Customer Success Full...  ...to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while... 

Tapestry

Strategy Intern Job at Tapestry

Tapestry is seeking a Strategy Intern for the summer, ideal for MBA students with a passion for fashion and luxury retail. This role involves supporting strategic initiatives, conducting market research, and collaborating with cross-functional teams. The internship offers... 

Kaeppel Consulting

Customer Experience Designer Job at Kaeppel Consulting

Overview: Kaeppel Consulting is looking for a Customer Experience Designer to transform insights into intuitive and impactful customer journeys for a confidential client. The designer will collaborate across disciplines to improve end-to-end customer experiences through...