Technical Support Associate Analyst (35689928) Job at The Cigna Group, Orlando, FL

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  • The Cigna Group
  • Orlando, FL

Job Description

This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.

Position Notes:

  • Training will take place M-F 9am - 5pm once ready to support the site, we will be moved to 2nd shift 3pm-11pm.
  • Onsite 5x week Monday - Friday

Responsibilities:

  • Contributes to the IT Support job family in a support capacity.
  • Helps configure, install, maintain and upgrade computer systems hardware and software.
  • Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
  • May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
  • Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
  • Works under own initiative, prioritizes own work, and meets agreed timescales.
  • Work is subject to frequent review by more experienced professionals in Technical Support.

Requirements:

  • Strong Customer service skills
    - Exceptional work ethic
    - Positive attitude,
    - We are looking for experience with imaging and troubleshooting PCs in a networked environment. This position has an on-site requirement.
    Computer or Other Skills:
    General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
    General knowledge of networking switches and data networks.
    General knowledge of IP telecommunications systems.
    General knowledge of printers
    3 years of recent Desk Side Support required with Hands on Experience
  • Ability to lift 25# as needed
  • Experience with Jira a plus as it is used frequently
  • BS in IT or related field PREFERRED or equivalent experience
  • 1-3 Years PC/LAN Technical Experience
  • Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines

Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $28.00-$35.00/hr
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

Job Tags

Hourly pay, Contract work, Afternoon shift, Monday to Friday,

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