Job Description
A large global retailer is looking for a Technical Writer to help create and centralize the training program for a centralized dispatch center. They will be coordinating with director level management, senior managers, and on-field technicians themselves to gather the information. This opportunity is made for someone looking for a creative outlet and a chance to create a successful training program from scratch.
This Technical Writer will create and refine standard operating procedures ("SOPs"), knowledgebase ("KB") articles, and other required content as agreed in conjunction with Customer to improve Analyst efficiency interacting with field technicians and automated alarms and support the FM Operations Manager with overall program execution via technical documentation. Responsibilities include:
Building process guides and coordinating with Customer to document knowledge content
Document Creation of SOPs and KB (knowledgebase) articles
Translate technical or complex processes into user-friendly documentation
Ensure consistency in structure and language across documents
Work closely with subject matter experts (SMEs), engineers, product managers, and support teams to gather- information
Maintain and update existing documentation to reflect process or system changes
Organize content logically for easy navigation and retrieval
Use content management systems (CMS) hosted and managed by Customer, within Customer technical environments
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
Related degree and 3-5 years or 6+ years' experience in Technical Writing
Learning Management System (LMS) experience
Has developed and executed training for more than 500 people
e-Learning program experience - ISO 4001 Certification
LEED Certification
HVAC or OHSA compliance knowledge
**Job Summary:** We are seeking a dedicated and experienced Nursing Home Administrator to oversee the efficient and compassionate operation of our nursing home facility. The ideal candidate will be responsible for managing day-to-day operations, ensuring compliance with...
...*Job Description** :At Ryder, our most important competitive advantage is our people. _C_ _ULTURE- INTEGRITY- FAMILY_ . As a Customer Service Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career...
...Sylvan Learning Center - Immediate Opening for Reading and Math Teacher (K-6) Are you passionate about helping students excel in reading and math? Do you thrive in a dynamic and supportive teaching environment? Sylvan Learning Center is looking for a highly skilled...
...positive culture through transparency, safety, quality, and respect. Above all, employees will be provided with the opportunity to seek, speak, and listen within the organization. They are encouraged to share externally with each Boeing customer to build balanced work...
...constantly strive to provide the best possible work environment for our team members. We are seeking an experienced dealership Interior Designer who can work both independently and collaboratively with internal and external partners to develop creative interior space...