Job Description
Responsibilities Responsibilities & Qualifications - Under general supervision, assist in the design, configuration, and troubleshooting of the VTC collaboration infrastructure
- Provide engineering support for design, configuration, installation and sustainment of all software and hardware infrastructure including patch and vulnerability management
- Work on VTC tasks/projects as designated by the Team Lead and/or PM
- Coordinate with the Vendor PM, Government PMO, and government user representatives to ensure accurate solutions and user satisfaction on technical matters
- Develop required specifications for simple to moderately complex troubleshooting
- Provide technical escalation support for all VTC, Streaming Video and IPTV/Digital Signage trouble- tickets that cannot be resolved by the VOC Technical Admins
- Provide coordination with Data Center Managers requesting rack space, power, and connections to infrastructure devices
- Provide coordination requesting subnet and VLAN be created for the VTC, IP/TV DS infrastructure when deploying new installs
- Perform CODEC updates and other technical administrative duties as assigned
- Assist the team in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management
- Support the team in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure
- Create, update, and manage trouble tickets in the DLA Service Now ticketing system
- Maintain and update the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network
- Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software
- Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives
- Provide software and configuration updates as required by DOD IA directives
- Provide over-the-shoulder training and/or familiarization to required personnel on all VOC activities including, infrastructure configuration, deployment, architecture and engineering, when required
- Create and update documentation, including CONOPS, SOPs, and troubleshooting guides
- Must, at times, be able to perform above or below acting position to fulfill duties of VTC Administrators or VTC Leads
Required Qualifications - Experience:
- Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing and/or Networking field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment. Experience with IPTV, Digital Signage, and Streaming preferred but not required.
- Certifications:
- DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following):
- CCNA Security
- CySA+
- GICSP
- GSEC
- Security+
- SSCP
- Computing Environment Certifications:
- 200-301 Cisco Certified Network Associate (CCNA)
AND (one of the following within 6 months of start date):
- 100-140 Cisco Certified Support Technician (CCST) IT Support
- 100-150 Cisco Certified Support Technician (CCST) Networking
- 100-160 Cisco Certified Support Technician (CCST) Cybersecurity
- Clearance:
- Must possess Secret Clearance with IT-I Sensitivity
Overview We are seeking a Telecom Network Engineer to join our team supporting DLA's Video Operations Center (VOC) in Columbus, OH.
T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
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Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Columbus, OH (on-site)
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is first shift (0800-1600) Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10%
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE US Citizen
Secret clearance with IT-I sensitivity required
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
Job Tags
Holiday work, Full time, Contract work, Temporary work, Weekend work, Day shift, Afternoon shift, Monday to Friday,