Job Description

SUMMARY

Understand, communicate and monitor the usage of ticket products at the chairlifts, etc. Primarily, this position will use knowledge of products to visually inspect tickets, etc. to determine validity. As a customer focused organization, a crucial part of each employee's job is to get and keep guests. Both full and part-time positions are available. Candidates must be at least 14 years of age to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned.

1. Familiarity and knowledge of resort ticket products.
2. Ensure each guest presents proper ticket/pass when approaching the lift utilizing visual inspections to ensure all guests have valid release of liability prior to loading lift.
3. Guide guests/employees through the queues to expedite loading of lifts
4. Re-direct guests to Ticket Office in a professional manner when issues arise with tickets or passes.
5. Assist other departments as necessary, and other duties as assigned by manager.
6. Flexible working hours. Some job sharing may be required.
7. Participate in weekly safety and service meetings.
8. Communicate and work with all resort departments as needed.
9. Maintain and help to enhance a guest focused culture with a friendly and helpful attitude and demeanor in all internal and external interactions.
10. Assume responsibility for the cleanliness of the resort and safety of guests and employees by participating in the maintenance of a neat and clean working environment; which may include assisting in set up of line queue/maze, raking/shoveling snow, picking up litter, and other duties as needed.
11. Adhere to appropriate dress code and other company policies.
12. Must be able to stand on snowy surface for several hours, and in inclement weather.
13. Flexible schedule with some weekends and vacations required.

Cranmore offers some of the best perks in the Mount Washington Valley, including:

- Winter 2024/25 Season Pass *for yourself (*Some restrictions may apply)

- 30% discount on Food & Beverage (non-alcoholic) at the resort

- Complimentary ski/snowboard lessons and rental equipment for yourself

- Discounts on seasonal programs for dependent children

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