The Tier 2 Technical Support Specialist shall have the following responsibilities:
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● May coach and provide guidance to less-experienced professionals
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Shift is Monday - Friday 2pm-10pm
PURPOSE OF THE CLASSIFICATION: Under direction of the Esports Arena Coordinator, this part-time classification is responsible for and participates in overall day-to-day management of the Muskogee Esports Arena. Supervises Muskogee Esports Arena Rentals, Special Events and...
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