Tier 2 Technical Support (2pm-10pm) GW - TS/SCI Poly required Job at EMTAK LLC, Annapolis Junction, MD

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  • EMTAK LLC
  • Annapolis Junction, MD

Job Description

The  Tier 2 Technical Support Specialist shall have the following responsibilities:
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● May coach and provide guidance to less-experienced professionals
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Mandatory Skills:
  • Hardware Installation
  • Remote Assistance
  • Remote Desktop
  • No degree + 10 years technical experience, BS degree + 5 years technical experience
  • CompTIA A+ CE OR CompTIA Network+ CE
  • TS/SCI with FS Poly

Shift is Monday - Friday 2pm-10pm

Job Tags

Remote job, Worldwide, Shift work, Monday to Friday,

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