Tier II Help Desk Analyst Job at KeenLogic, Alexandria, VA

a1BPdTExVnlDZUxzTWJ0TmlDeUV4OUdyMXc9PQ==
  • KeenLogic
  • Alexandria, VA

Job Description

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst  with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.

Description:
The successful candidate will be responsible for deskside support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.

Qualifications:
  • Bachelor’s and 4 years' experience
  • 2 years+ of MacOS and iOS support
  • Asset Management
  • Windows/Mac Imaging
Preferred Qualifications:
  • Apple Certified Mac Technician
Required Skills:
  • Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
  • Advanced experience in Mac Operating Systems, Experience imaging/reinstalling MacOS software
  • Incident/Request (Analysis, Documentation)
  • Root Cause Analysis, Active Directory Management, Workstation Imaging/Reimaging
  • Mobile Device Management (Provision, Reset, Remote Wiping)
  • Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
  • Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
  • Effective written and oral communication skills
  • Strong ability to troubleshoot Mac hardware and software issues
  • Strong customer service and communication skills for in-person support as well as remote support
  • The individual must be willing to work alone and within a team
  • Ability to follow defined processes
  • CRM/Ticketing/ACD Systems
Desired Skills:
  • ITIL Service Management
  • Policy Analysis
  • Workstation Patching/Testing
  • Desktop Engineering
  • Release Management
  • Knowledge Management

Job Tags

Full time, Remote job, Work alone, Monday to Friday,

Similar Jobs

Chanel

Fashion Advisor Job at Chanel

Chanel is seeking a Fashion Advisor in Dallas to enhance client experience and drive brand loyalty. The role involves developing new customers, optimizing service, and building client relationships. Candidates should have at least 3 years of related experience, excellent... 

Synopsys Inc

Physical Design Applications Engineer Job at Synopsys Inc

 ...computing. Join us to help customers achieve breakthrough performance using our leading EDA tool suite. We are seeking a Physical Design Engineer with strong technical skills in digital implementation and optimization. In this role you will work with engineering teams... 

Allied Universal

Security Officer - Overnight Healthcare Center - Allied Universal - Las Vegas, Nevada, United States Job at Allied Universal

 ...notice when urgent needs arise Responsibilities: Assist hospital staff with de-escalation of situations involving patients; restrain...  ...to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified... 

Amazon.com Services LLC

Retail Food Safety Operations Program Manager, Food Safety Operations Program Team Job at Amazon.com Services LLC

 ...DESCRIPTION The North American Food Safety Operations Program Team ensures that all Amazon Distribution and Retail/Grocery Fulfillment...  ...vendors (e.g., pest control vendor, sanitation vendor) and manage their performance 4) Identify opportunities for leveraging external... 

Valnet Freelance

Features Editor Job at Valnet Freelance

 ...This is a paid freelance, remote position MovieWeb is a top destination for fans of television and movies, providing engaging and informative coverage of the entertainment industry. As a leading authority in entertainment news, MovieWeb publishes at a fast pace...