Tier II Help Desk Analyst Job at KeenLogic, Alexandria, VA

a1BPdTExVnlDZUxzTWJ0TmlDeUV4OUdyMXc9PQ==
  • KeenLogic
  • Alexandria, VA

Job Description

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst  with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.

Description:
The successful candidate will be responsible for deskside support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.

Qualifications:
  • Bachelor’s and 4 years' experience
  • 2 years+ of MacOS and iOS support
  • Asset Management
  • Windows/Mac Imaging
Preferred Qualifications:
  • Apple Certified Mac Technician
Required Skills:
  • Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
  • Advanced experience in Mac Operating Systems, Experience imaging/reinstalling MacOS software
  • Incident/Request (Analysis, Documentation)
  • Root Cause Analysis, Active Directory Management, Workstation Imaging/Reimaging
  • Mobile Device Management (Provision, Reset, Remote Wiping)
  • Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
  • Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
  • Effective written and oral communication skills
  • Strong ability to troubleshoot Mac hardware and software issues
  • Strong customer service and communication skills for in-person support as well as remote support
  • The individual must be willing to work alone and within a team
  • Ability to follow defined processes
  • CRM/Ticketing/ACD Systems
Desired Skills:
  • ITIL Service Management
  • Policy Analysis
  • Workstation Patching/Testing
  • Desktop Engineering
  • Release Management
  • Knowledge Management

Job Tags

Full time, Remote job, Work alone, Monday to Friday,

Similar Jobs

Senior Helpers - Boise/Treasure Valley

Corporate Pilot with AgingCare Do Not Delete Job at Senior Helpers - Boise/Treasure Valley

There is a reason Senior Helpers has been recognized as a Great Place to Work for the THIRD year in a row! Senior Helpers is the FIRST in-home care provider to be ranked by the Great Place to Work Institute as a Great Place to Work. Our caregivers and staff are met with...

Department of Consumer Affairs

Exam Technician Job at Department of Consumer Affairs

 ...the Staff Services Manager I (SSMI), the Management Services Technician (MST) is responsible for determining the technical and analytical...  ..., applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In... 

MRINetwork Jobs

Sales Engineer Job at MRINetwork Jobs

 ...Sales Engineer Civil Site Industry Overview: Our client, a leading manufacturer of civil construction products, is seeking a Sales Engineer for their New England territory. Position: This is a remote role; the candidate must be willing to travel and reside... 

MaineHealth

Medical Assistant or Clinical Team Assistant -Cardiology Job at MaineHealth

 ...Description Nursing/Clinical Support Req #: 64244 We are currently hiring for a Medical Assistant (MA) or Clinical Team Assistant, CNA at MaineHealth, Cardiology! For a limited time MaineHealth is offering sign on bonuses for Medical Assistants... 

Wells Fargo

Senior Data Software Engineer Job at Wells Fargo

Senior Data Software Engineer Location Westlake, OH : About this role: Wells Fargo is seeking a Senior Data Software Engineer who will support (EFT) The Enterprise Functions Technology group. EFT provides technology solutions and support for Risk, Audit, Finance, Marketing...