Tier II Help Desk Analyst Job at KeenLogic, Alexandria, VA

a1BPdTExVnlDZUxzTWJ0TmlDeUV4OUdyMXc9PQ==
  • KeenLogic
  • Alexandria, VA

Job Description

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst  with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.

Description:
The successful candidate will be responsible for deskside support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.

Qualifications:
  • Bachelor’s and 4 years' experience
  • 2 years+ of MacOS and iOS support
  • Asset Management
  • Windows/Mac Imaging
Preferred Qualifications:
  • Apple Certified Mac Technician
Required Skills:
  • Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
  • Advanced experience in Mac Operating Systems, Experience imaging/reinstalling MacOS software
  • Incident/Request (Analysis, Documentation)
  • Root Cause Analysis, Active Directory Management, Workstation Imaging/Reimaging
  • Mobile Device Management (Provision, Reset, Remote Wiping)
  • Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
  • Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
  • Effective written and oral communication skills
  • Strong ability to troubleshoot Mac hardware and software issues
  • Strong customer service and communication skills for in-person support as well as remote support
  • The individual must be willing to work alone and within a team
  • Ability to follow defined processes
  • CRM/Ticketing/ACD Systems
Desired Skills:
  • ITIL Service Management
  • Policy Analysis
  • Workstation Patching/Testing
  • Desktop Engineering
  • Release Management
  • Knowledge Management

Job Tags

Full time, Remote job, Work alone, Monday to Friday,

Similar Jobs

Bechtel

Mechanical Handling Engineer Job at Bechtel

 ...Relocation Authorized: National - Family Telework Type:Part-Time Telework Work Location: Richland, WA Salary Range:...  ...Job Summary: You will be working as a member of the Mechanical Handling Engineering group designing and supporting complex mechanical equipment... 

Archdiocese of St. Louis

Preschool Teacher Job at Archdiocese of St. Louis

 ...The Archdiocese of St. Louis Catholic Education and Formation features an expansive coalition of schools that allow our children to develop a sense of purpose and value, receive a higher quality education, join a welcoming community and feel secure in a a dynamic future... 

OnWay Transport, LLC

Delivery Driver Job at OnWay Transport, LLC

 ...Delivery Driver / Medical Courier Vehicle Type: All (car, SUV, Mini Van, Cargo/Sprinter Van,)~ On Way Transport is looking...  ...Requirements for Delivery Driver / Medical Couriers: Independent Contractor. Valid drivers license. Must be 21 years or older.... 

Hackensack Meridian Health

Clinical Assistant, P&O Lab - Full Time - Day Job at Hackensack Meridian Health

 ...Tuition Reimbursement, Employee Discounts and much more!!! The Clinical Assistant, P&O Lab supports certified clinicians in providing patient...  ...Manage materials and device accrual. Maintain organized medical records and correspondence. Collaborate with... 

Achieve

Marketing Copywriter Job at Achieve

 ...lifecycle for a range of Achieve debt solutions. This is a remote position, with some mandatory on-site meetings periodically at...  ...educational member-facing content. While youre comfortable working independently, you also thrive when collaborating with others....