Job Description

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

UX Researcher

Location: Salt Lake City, UT (hybrid, 2 days onsite)

A UX Researcher's primary responsibility is to run end users through usability testing. This position observes and documents behaviors that can be transformed into quantitative and qualitative reports that will impact the design of NICE inContact's Product offering to benefit our end user. The UX Researcher assists Team Leads and Product Owners in defining top tier cloud-based software As a UX Researcher, a Typical Day Might Include the Following:

• Work closely with UX team and product owners to identify and define research topics
• Recruit and maintain relationships with users for usability testing and ethnographic studies
• Conduct user research on multiple inContact products and experiences
• Design and execute usability studies that address both user behavior and attitude that yields data through a variety of channels, such as usability testing, semi-formal interviews, observation, surveys, A/B testing and log analysis
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
• Communicate results and illustrate suggestions in compelling and creative ways
• Compensate Usability Test participants
• Follow the company Code of Ethics and NICE inContact policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE inContact.

To Land This Gig You'll Need:

• Bachelor's degree in graphic design or related field or equivalent work experience required.
• Pursuing an advanced degree in HCI, social computing, Information Science or related social science field, or MA/MS in these areas with prior related research experience preferred.
• 4+ years experience in conducting UX research, experience conducting applied and/or product related research is a plus
• Clear communicator
• Detail oriented and able to manage multiple projects simultaneously
• Experience working with User Experience teams
• Excellent command of qualitative and/or quantitative research methods
• Ability to ask, as well as answer, meaningful and impactful questions
• Microsoft Office. Must be proficient in Word, Excel, and PowerPoint

Bonus Experience:

• Portfolio displaying examples displaying the impact that research had on interaction models and final visuals
• Contact center experience with multi-channel routing and IVR/Self Service.
• MA/MS in HCI, Psychology, Social Science or a related field
• Basic Understanding of software development
• Basic understanding of CSS and HTML principles
• Basic knowledge of the UX process

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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