Job Description
Role: Vertex Tax System Production Support Service Engineer
Location: Remote
Fulltime
Must Skills: Vertex, Tax, ERP, Sales.
Job description:
Functional Support:
- Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions.
- Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments.
- Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems).
- Ensure accuracy of tax rates, exemptions, and tax determinations.
- Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex.
- Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes.
- Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy.
- Receive, analyze, and prioritize related support tickets.
- Provide timely solutions to users.
- Document resolution steps and knowledge base articles.
- Support system upgrades and patches.
- Monitor system performances and recommend improvements.
Technical Operations
- Perform SQL & Data Analysis by querying ERP and Vertex databases for tax calculations, transaction history, and reconciliation.
- Troubleshoot ERP-Vertex integration issues including debugging tax calculation problems, missing tax rates, and incorrect invoice tax postings.
- Maintain API Data Feeds including Vertex API calls, REST/SOAP integrations, and data flow between Vertex and ERP systems.
- Implement Performance Optimization by identifying slow queries, resolving batch processing issues, and improving tax data loads.
- Support FBDI & ADFdi usage for importing and updating tax rates, transactions, and exemption certificates in Oracle Fusion.
Compliance & Reporting
- Support Tax Reporting for Compliance (Sales & Use Tax, VAT/GST Returns, Withholding Tax Reports, 1099/1042 forms, etc.).
- Assist in SOX Audits, ensuring controls, documentation, and approvals are in place for tax processes.
- Reconcile tax liabilities in Vertex vs. ERP tax subledger vs. GL postings.
- Prepare and validate audit-ready tax reports for external and internal audits.
- Ensure compliance with Vertex Tax Engine updates (new tax rates, regulatory changes, etc.).
Operational Support
- Utilize Vertex Support Website (MyVertex) for issue resolution.
- Create and manage support tickets.
- Access Vertex Knowledge Base, Release Notes, and Patches.
- Follow up on issue resolutions and track service requests.
- Test tax rate updates and system upgrades.
- Coordinate regression testing for ERP and Vertex quarterly updates.
- Assist accounting, tax, and finance teams with Vertex-related issues.
- Document troubleshooting steps and best practices for tax processing.
Required Qualifications
- Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, Withholding Tax).
- 5+ years' experience with Vertex tax systems and ERP integrations.
- Knowledge of tax calculation rules, jurisdictions, and product taxability assignments.
- Proficiency in SQL and data analysis.
- Experience troubleshooting API integrations and data feeds.
- Understanding of tax compliance reporting requirements.
- Familiarity with SOX audit requirements for tax processes.
- Experience with FBDI & ADFdi for data imports and updates.
- Strong problem-solving skills for complex tax calculation issues.
- Ability to document and communicate technical solutions effectively.
Job Tags
Full time, Remote work,