Virtual Hotel Reservationist - Entry Level Job at Sterling Consulting Solutions, Inc., Dallas, TX

bHYyczNWOTFDZVhoT2JkQ2pTU0V6ZEt1MWc9PQ==
  • Sterling Consulting Solutions, Inc.
  • Dallas, TX

Job Description

Job Title: Virtual Hotel Reservationist - Entry Level

Location: Remote

Job Responsibilities:

  • Hotel Bookings: Manage hotel room bookings, ensuring accuracy and efficiency in reservations while providing exceptional customer service to guests.
  • Booking and Coordination: Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.
  • Customer Service: Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Data Entry and Record Management: Maintain accurate records of bookings, payments, and customer interactions using our CRM system.
  • Travel Advisory: Offer expert advice on destinations, travel arrangements, and travel insurance options to clients.
  • Problem Solving: Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.

Requirements:

  • Experience: Proven experience in a customer service role or within the travel industry.
  • Skills: Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems.
  • Organization: Ability to manage multiple tasks and prioritize workload effectively in a remote work environment.
  • Problem-Solving: Capacity to handle and resolve customer issues promptly and professionally.
  • Flexibility: Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones.
  • Education: High school diploma or equivalent; additional certification in travel and tourism is a plus.

Benefits:

  • Remote Work: Enjoy the flexibility of working from home with a supportive team environment.
  • Competitive Salary: Compensation commensurate with experience, with opportunities for performance-based incentives.
  • Professional Development: Access to ongoing training and development opportunities within the travel industry.
  • Travel Perks: Discounts on personal travel bookings and familiarization trips to enhance product knowledge.

Job Tags

Full time, Remote job, Work from home, Flexible hours, Afternoon shift,

Similar Jobs

KeyBank

RPA Developer Job at KeyBank

 ...with line of business partners to analyze business processes identify improvement opportunities and develop solutions using platforms such as Robotic Process Automation (RPA) Low Code Process Mining and Intelligent Document Processing (IDP). Recommends with support of... 

Department of Consumer Affairs

INTAKE TECHNICIAN Job at Department of Consumer Affairs

 ...Contractors State License Board is currently recruiting for a Program Technician II in the Enforcement Division's Intake Center Unit. The...  ...are hired and start working. Special Requirements ~ Fingerprinting: Chapter 2, section 154.3 California Business Professions... 

Veriswap

QA Tester Job at Veriswap

About Veriswap Veriswap is a barter marketplace for trading cards, operating within the $10B+ sports card secondary market. Were focused on creating a new swap economy because we believe the swaps market is 5x larger than the cash sales market for collectibles. Our...

University of Pennsylvania

Instructor of Genetic Counseling Job at University of Pennsylvania

 ...Instructor of Genetic Counseling Location: Philadelphia, PA Open Date: Feb 07, 2024 Deadline: Feb 07, 2026 at 11:59 PM Eastern Time The Division of Translational Medicine and Human Genetics in the Department of Medicine at the Perelman School of Medicine... 

Jersey College

Nurse Educator OBPEDS Job at Jersey College

 ...institution of higher learning with a vision to be nationally recognized through our dedication to excellence and innovation in nursing education while offering pathways for professional growth. Since our founding Jersey College has graduated over 13500 nurses....