Install windows. Address component product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service Supervisor on findings.
Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness; assists less experienced Field Service Reps with resolving more complex issues.
Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
May provide training to less experienced Field Service Reps.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED) and two (2) years customer service/field service experience, or equivalent combination of education and experience. Window installation experience.
COMPETENCIES
WORK ENVIRONMENT / PHYSICAL ACTIVITY
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Work is performed on both company and customer sites and involves driving to customer locations.
Subject to both typical office environment and outside locations with temperature and weather variations.
May involve walking on uneven ground of a potential customer construction site.
...Job Summary Under the direction of the Boys & Girls Clubhouse Director, the Teen Services Coordinator will be responsible for implementing teen programs and developing local resources for Club members ages 12-18. Programs will foster positive identity; education, employment...
...UNITED STATES, NEW YORK, NEW YORK AIRPORT CUSTOMER SERVICE 17-DEC-2025 REF #: 30858 LINKEDIN TAG: #LI-LR3 STARTING PAY: $36.22... ...HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES) At Delta Air Lines, connection is at the heart of everything we do and...
...Description JOB DETAILS Base Pay: $18.00 per hour, plus $1.25... ...maintains paperwork as required. Performs on line quality inspections... ...Qualifications No experience required Prior manufacturing... ...are typically promising high-paying jobs with the requirement...
...Job Title: Junior Quality Assurance Tester Location: New Carrollton, Maryland (Onsite) Type: Contract To Hire Compensation: $25.00-$42.00/HR on W2 Security Clearance: US Citizenship Required Job Requirements: Experience with performance testing and system...
...years of drafting experience; or a Technical Certification in the design discipline with 3+ years of experience. AREAS OF... ...Experience with Autodesk Inventor / Product Design Suite is a plus. CAD Software we use: AutoDesk Inventor, AutoCAD, Rhino, and AutoDesk...