Job Description

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At Rosewood Washington DC, we offer Competitive Benefits :

• Medical, Dental, Vision Benefits from United Healthcare

• Competitive Pay Rates

• 401k Plan and after 1 year up to 3% Match

• Paid Time Off (Vacation, Holidays, Sick and more)

• Complimentary Room Nights- up to 12 per year

• Restaurant Discount- 50% off F&B

• Complimentary Meal during your shift

• Life Insurance and AD&D

• Complimentary Short-Term Disability

• Long-Term Disability

• Pre-tax commuter benefits

• Flexible schedules

• Tuition Reimbursement up to $500 per year after 1 year of service

• A clear career pathway - career advancement opportunities

Relationship Hospitality. It’s in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It’s a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do. Here, we answer The Calling.

Concierge

Overview: Provides information to guest and visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorts VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attends to immediate needs of VIPs upon arrival and follow through attention throughout stay.

Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Resolve guest complaints, ensuring guest satisfaction.

• Maintain complete knowledge of:

all hotel features/services, hours of operation. all hotel restaurant food concepts, menu price range, dress code and ambiance. all hotel room types, numbers/names, layout, appointments, amenities and locations. all hotel room rates, special packages and promotions. daily house count and expected arrivals/departures (particularly VIPs). scheduled daily group activities, names and location of meeting/banquet rooms. local events, attractions, holiday schedules.

• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.

• Meet with Supervisor/departing Concierge to review business status and follow up actions.

• Comply and complete requisitions for additional supplies and materials and submit to Manager.

• Maintain updated resource materials on all vendors and information to accommodate guest requests.

• Review designated in-house guest list and be familiar with guests' names and room locations.

• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.

• Assist with Butler services.

• Coordinate with Food and Beverage and Sales team on special request. Ability to use OPERA and ALICE to assist guest requests.

• Ability to cross train and assist other departments as needed.

• Assist Guest Services with parking guests cars during peak arrivals and departures.

• Coordinate guest requests with designated vendors which may include:

Room accommodations

Airline reservations, changes, cancellations

Transportation from hotel to airport and return

Bus/train transportation

Limousine reservations

Car rentals

Car repair and servicing

Charter flights/rentals

Babysitting services

Banking/financial services

Business center services/fax or telex services/mailing and delivery services

Interpretation services

Notary services

Restaurant reservations, nightclub activities

Dry cleaning, laundry, alterations, repairs

Film processing

Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities

Formal wear rentals

Flowers

Salon appointments

Shoe shines

Shopping services

Movie/theater/attraction tickets

Sightseeing tours

Medical services

Religious services

• Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.

• Place orders for amenities and coordinate delivery of amenities to designated guest rooms.

• Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.

• Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.

• Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.

• Adhere to all cashiering procedures

• Set up, monitor, maintain and breakdown coffee station and water supply

• Take, record and relay messages accurately, completely and legibly.

• All other duties as required.

The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates.

Qualifications:

• Experience: Minimum one year of experience in a similar capacity for a luxury or ultra-luxury hotel.

• Education: High school diploma or equivalent education required.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Schedule: Flexible availability is required for this position to include days, evenings, weekends and holidays.

• Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and associates to achieve results beneficial to operation of hotel; ability to converse calmly with upset or irate guests in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.

• Language: Required to speak, read and write English, with fluency in other languages preferred.

• Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas, reach up and down, push and pull, remain standing or sitting stationary for long period of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

• Licenses & Certifications: Valid Driver’s License with the ability to drive manual and automatic vehicles.

• Hourly payrate: $23.00

Job Tags

Hourly pay, Holiday work, Permanent employment, Full time, Temporary work, Local area, Immediate start, Outdoor, Flexible hours, Shift work, Night shift, Afternoon shift,

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