JOB SUMMARY/PURPOSE
Delta Utilities is seeking a professional bilingual (English & Spanish) speaking customer service representative with top performance in productivity, satisfaction and quality scores, the role will be responsible for delivering a best-in-class customer experience to Delta Utilities’ customers through voice, chat and email interactions, with a goal of resolving their issue on their first interaction.
The ideal candidate will be a professional with great communication skills and stellar process and schedule adherence; this team member is excited about supporting our customers and aligning with Delta Utilities mission and values. This is a full-time position based in New Orleans, Louisiana.
Successful candidates must remain in the role for a minimum of 12 months before seeking other opportunities internally.
JOB DUTIES/RESPONSIBILITIES
MINIMUM REQUIREMENTS
Minimum education required of the position
Minimum experience required of the position
Minimum knowledge, skills and abilities preferred of the position
Any certificates, licenses, etc. required for the position
Please Note: This is an on-site position located at one of our 3 locations, Downtown, Mid-City and/or Westbank. The main location is at 201 St. Charles Ave, New Orleans and it would be 5-days a week, in office.
Physical Requirements
Working Conditions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Notice: As a safety sensitive position, compliance with Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) drug and alcohol regulations is required, including but not limited to pre-employment drug testing and background screening.
About Delta Utilities
Delta Utilities is a natural gas utility headquartered in New Orleans, LA that provides safe, reliable natural gas service across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.
Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.
Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.
Learn more at .
Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.
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