Guest Relation Officer / Live Chat Agent - US REMOTE Job at SowiesoHelder, Virginia Beach, VA

bWZxcTNGUnlDK3J1UExaSmlDT0V6ZENy
  • SowiesoHelder
  • Virginia Beach, VA

Job Description

SowiesoHelder is seeking a dedicated Guest Relation Officer / Live Chat Agent to join our team working remotely in the United States. In this vital role, you will be the first point of contact for our customers, providing exceptional support and creating a positive experience through live chat interactions. You will handle inquiries, resolve issues, and ensure our guests have a seamless experience with our products and services. The successful candidate will possess excellent communication skills and a customer-centric mindset, allowing them to engage effectively with a diverse audience. If you are a problem-solver with a passion for customer service, we invite you to become part of our dynamic team.

Responsibilities

  • Provide prompt and courteous responses to customer inquiries via live chat.
  • Assist customers with product information, order status, and troubleshooting issues.
  • Document customer interactions and feedback for continuous improvement.
  • Collaborate with other team members to resolve complex inquiries.
  • Monitor live chat performance metrics to enhance service delivery.
  • Participate in training sessions to stay updated on product offerings and customer service best practices.
  • Contribute to creating a positive and welcoming virtual environment for customers.

Requirements

  • High school diploma or equivalent; a degree in a relevant field is a plus.
  • Previous experience in customer service or a similar role, preferably in live chat support.
  • Excellent written communication skills with a friendly and professional tone.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Proficiency in using live chat tools and customer support software.
  • Ability to work independently and manage time effectively in a remote setting.
  • Strong attention to detail and a commitment to providing outstanding customer service.

Job Tags

Full time,

Similar Jobs

Amazon.com Services LLC

Sr. AML and Account Compliance Program Manager, Americas Account Compliance Job at Amazon.com Services LLC

 ...AML Account Compliance Program Manager will work closely with compliance, risk, operations,...  ..., including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within...  ...isnt about how many hours you spend at home or at work; its about the flow you establish... 

ASB Resources

React Developer Job at ASB Resources

 ...Design System (Onshore) Seeking an onshore React Developer to support the build and expansion of an enterprise Design System. The role involves developing reusable UI components in React, collaborating closely with design teams using Figma, and integrating GenAI-driven... 

Fox Corporation

News Reporter/Anchor Job at Fox Corporation

 ...distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week. These stations leverage viewer, distributor and advertiser demand for the FOX Networks national content. JOB... 

Blockchain & Climate Institute/ BCI America Inc.

UNPAID VOLUNTEER - Knowledge Manager Job at Blockchain & Climate Institute/ BCI America Inc.

 ...Role Nature: Volunteer Location: Home-based The Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change. We are looking... 

Two95 International Inc.

Senior Test Analyst Job at Two95 International Inc.

 ...Title: Senior Test Analyst Location: Sacramento, CA Job Type: 1-2Years+ Contract Rate: $Open/hr. Requirements...  ...salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts...