Guest Relation Officer / Live Chat Agent - US REMOTE Job at SowiesoHelder, Virginia Beach, VA

bWZxcTNGUnlDK3J1UExaSmlDT0V6ZENy
  • SowiesoHelder
  • Virginia Beach, VA

Job Description

SowiesoHelder is seeking a dedicated Guest Relation Officer / Live Chat Agent to join our team working remotely in the United States. In this vital role, you will be the first point of contact for our customers, providing exceptional support and creating a positive experience through live chat interactions. You will handle inquiries, resolve issues, and ensure our guests have a seamless experience with our products and services. The successful candidate will possess excellent communication skills and a customer-centric mindset, allowing them to engage effectively with a diverse audience. If you are a problem-solver with a passion for customer service, we invite you to become part of our dynamic team.

Responsibilities

  • Provide prompt and courteous responses to customer inquiries via live chat.
  • Assist customers with product information, order status, and troubleshooting issues.
  • Document customer interactions and feedback for continuous improvement.
  • Collaborate with other team members to resolve complex inquiries.
  • Monitor live chat performance metrics to enhance service delivery.
  • Participate in training sessions to stay updated on product offerings and customer service best practices.
  • Contribute to creating a positive and welcoming virtual environment for customers.

Requirements

  • High school diploma or equivalent; a degree in a relevant field is a plus.
  • Previous experience in customer service or a similar role, preferably in live chat support.
  • Excellent written communication skills with a friendly and professional tone.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Proficiency in using live chat tools and customer support software.
  • Ability to work independently and manage time effectively in a remote setting.
  • Strong attention to detail and a commitment to providing outstanding customer service.

Job Tags

Full time,

Similar Jobs

ENC

Remote Bookkeeper Job at ENC

Remote Bookkeeper Location Remote : ENC Bookkeeper Ex Nihilo Capital is a rapidly growing boutique private equity firm focused on niche healthcare service industries. We're an exciting, fast-moving investment firm that is highly collaborative, and values the contributions... 

Private Listing

Chef Job at Private Listing

 ...Chef South Redondo Beach We are seeking a passionate and talented Chef to join our team in beautiful South Redondo Beach. If you...  ...Flexibility to work evenings, weekends, and holidays as needed You live in a reasonable driving distance to the restaurant. No relocation... 

Oak Hills Care Center

Certified Nurse Aide Saturday and Sunday 7a-3p Job at Oak Hills Care Center

Primary Purpose of this Position The primary purpose of this position is to provide residents with routine daily nursing care and services in accordance with the residents assessment and care plan and as directed by supervisors.

Rankings Io

Front End Developer Job at Rankings Io

 ...Were looking for a highly skilled Web Developer with deep experience in WordPress to join our creative and marketing team. The ideal candidate is an expert problem solver who thrives on building, optimizing, and maintaining dynamic websites that deliver seamless user... 

ICON

Senior CRA Job at ICON

 ...Trial Management System application for clinical study execution and reporting. The Clinical Operations Clinical Research Associate (CRA) is responsible for monitoring of clinical research studies involving human subjects from its inception to close-out according to...