Guest Relation Officer / Live Chat Agent - US REMOTE Job at SowiesoHelder, Virginia Beach, VA

bWZxcTNGUnlDK3J1UExaSmlDT0V6ZENy
  • SowiesoHelder
  • Virginia Beach, VA

Job Description

SowiesoHelder is seeking a dedicated Guest Relation Officer / Live Chat Agent to join our team working remotely in the United States. In this vital role, you will be the first point of contact for our customers, providing exceptional support and creating a positive experience through live chat interactions. You will handle inquiries, resolve issues, and ensure our guests have a seamless experience with our products and services. The successful candidate will possess excellent communication skills and a customer-centric mindset, allowing them to engage effectively with a diverse audience. If you are a problem-solver with a passion for customer service, we invite you to become part of our dynamic team.

Responsibilities

  • Provide prompt and courteous responses to customer inquiries via live chat.
  • Assist customers with product information, order status, and troubleshooting issues.
  • Document customer interactions and feedback for continuous improvement.
  • Collaborate with other team members to resolve complex inquiries.
  • Monitor live chat performance metrics to enhance service delivery.
  • Participate in training sessions to stay updated on product offerings and customer service best practices.
  • Contribute to creating a positive and welcoming virtual environment for customers.

Requirements

  • High school diploma or equivalent; a degree in a relevant field is a plus.
  • Previous experience in customer service or a similar role, preferably in live chat support.
  • Excellent written communication skills with a friendly and professional tone.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Proficiency in using live chat tools and customer support software.
  • Ability to work independently and manage time effectively in a remote setting.
  • Strong attention to detail and a commitment to providing outstanding customer service.

Job Tags

Full time,

Similar Jobs

Top Level Promotions

Office Administration Assistant - Work from Home Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Remote Online Role About the Job We are seeking motivated individuals in Rockford, Illinois, United States , for an entry-level remote position in data entry, office administration, and online research.... 

Danville-Pittsylvania Community Services

Clinic Technician - Contract (4314) Job at Danville-Pittsylvania Community Services

 ...Psychiatric Nurse/Outpatient Services Lead Clinician, the Clinic Technician assists the nursing staff, psychiatrists, and Nurse...  ...Minimum Requirements M1: High school diploma or equivalent Fingerprints, State and FBI criminal record reports, drug test, and central... 

Translational Research in Oncology

Clinical Research Physician Job at Translational Research in Oncology

 ...Translational Research in Oncology (TRIO)is a global academic clinical research organizationdedicated to advancing translational cancer research in the clinical...  ...TRIO is looking for a Clinical Research Physician to join our Medical Monitoring Unitteam . Reporting... 

States Made

Freelance Graphic Designer Job at States Made

 ...socially conscious businesses. We believe in the power of a well-designed t-shirt to raise vital funds and increase awareness of...  ...of our clientshere!Who Were SeekingWe are looking for a Graphic Designer with killer creative instincts. You will get to flex your... 

Move Your Business

Salesforce Administrator Job at Move Your Business

 ...flexible fundingoften closing deals in 5 to 15 daysto help investors move with speed and confidence. Were hiring a skilled Salesforce Administrator to lead the ongoing enhancement and management of our clients Salesforce platform. This role requires a detail-oriented...