Job Description

Who We Are:

At Tribe Wellness Sales Inc. wesell health and wellness products to help our customers live a healthy and fulfilling life.

We are currently seeking a highly qualified Head of Support and Inbound Sales. You will build andlead a 30 person team of remote reps and report directly to the CEO every day.

This is a fully remote role. We will be opening an Austin office in 2025 giving you the option but not the obligation to work from our new state of the art management office in southwest Austin.

What Youll Do:

• Build andLead a Team ofRemote Reps thatanswer Inbound Sales Calls from Customers: You will enjoy a steady flow ofinbound sales calls fromour customers where your reps will help them complete their online order over the phone.
• Build and Lead a Team of Remote Reps that answer Inbound Support Calls from Customers: Our customers need help with returns product questions and general support for their purchase and you will leadthe friendly voices on the phone that help guide them to an outstanding customer experience.
• Build and Lead a Team of Remote Reps that recover abandoned cart and declined web orders: Some of our customers abandon their online cart or have their online purchase decline. You will lead the team to contact 100% of these opportunities and achieve a specific recovery rate on all of our abandoned carts and online decline sales.
• Report to the CEO: You will be responsible for reporting your performance metrics directly to the CEO at the end of every day.
• Learn: We will teach you how to train your reps toethically close high ticketsales of health and wellness products to help customers with their specific challenges. We train every day. And while we like to have fun doing work that we love we take what we do very seriously.
• Earn: You will have the opportunity to earn a significant monthly bonus based on your performance for key metrics like customer satisfaction scores average order value and volume of calls that you handle.
• Live: Work from your ownhome and utilize our tech tools and platforms.
• KPIs
  • Refund Save Rate
  • Customer Satisfaction Score
  • Inbound Sales Conversion Rate
  • Inbound Sales AOV
  • Abandoned Cart Recovery Rate
  • Decline Recovery Rate
  • Average Hold Time

Whats In It For You:

• Excellent Earnings: Our Head of Support and Inbound Sales has the opportunity to earn a significant monthly bonus based onyour teams performance for key metrics like customer satisfaction scores abandoned cart and decline recovery rateaverage order value and volume of calls that you handle.
• College Level Sales Training: Our patented sales training methodology has been offered as college credit at Texas State Universitys Sales Masters Program.
• Work From Home: You will work from your own home and just log in to our systems. You will have access to our Austin office coming in 2025
• Monetize Your Passion For Health and Wellness: We are looking for a Head of Support and Inbound Sales that has a personal passion for health and wellness.

What Were Looking For:

• Hard working detail oriented and highly drivenindividual who embodies Tribes core values of helping people heal.
  • Highly Proficientwith Salesforce CRM Platform (Huge Bonus if you are a Salesforce Admin)
  • Experience with Vonage Phone System
  • Highly Proficientwith Google Sheets
  • Experience with Time Doctor for tracking reps hours
• Knowledge background or raw passionaround health and wellness. This is a nonnegotiable you will literally be talking about health and wellness with your teamall day long
• Experience in sales training is a huge advantage.
• Experience in recruiting hiring and onboard training.
• A selfstarter motivated by personal growth opportunity and the drive to excel in life.
• Minimum 10 years of Call CenterLeadership
• Must have 3 references to validate that you have successfully led a team of 30
• We require a stable internet connection capable of supporting seamless voice and video communications and data transfer with an Octane Speed of 20000 or greater ().
• A fast and reliable laptop or desktop computer with working mic camera and a working headset. You will be on zoom with your team throughout the day.
• The ability to work MondayFriday 8am5pmCST

Join usif youre ready to lead this teamwhile personally thriving in a health and wellness inbound sales and supportenvironment.

If that sounds like you we are your tribe.

Apply today and put your passion for health and wellness to work.

Did You Just Find Your Tribe

(a quick personal hello from the CEO of Tribe)

Thank you for taking a few minutes to read about our mission and my current focus of finding the PERFECT PERSON to lead our Customer Support Inbound Sales and Abandoned Cart/Decline Recoveryteams.

What we do and how we do it is deeply meaningful to me. My name is Christopher Chad Wilbourn Iam the founder and CEO of Tribe Wellness Sales in Austin TX. For over a decade it has been my honor to combine my superpower of teaching sales and customer supportwith my personal passion for helping people live a healthier and more fulfilling life.

If you would care to read it I would like to share just a little bit more about what this role is and how important you will be.

Tribe Wellness Sales is very proud to be building our newly formed inbound sales and support teams and we are looking for the perfect leader to build andguide this brand newteam.

What is a Head of Support and Inbound Sales

The Head of Support and Inbound Sales is the leader that manages:

1. Inbound Support Team This teams answers inbound phone calls from customers that need customer support with their product
2. Refund Saves Team This team answers inbound phone calls and offers the customer a partial refund to keep the product and commit to getting results
3. Inbound Sales Team This team answers inbound phone calls and helps customers complete their order
4. Abandoned Cart Recovery Team This team places outbound calls to the customers that abandoned their cart for their online order with the goal of recovering 25% of the abandoned carts every day
5. Decline Recovery Team This team places outbound calls to the customers whose online order did not successfully process with the goal of recovering 75% of the declined orders every day

If you have extensive experience leading these types ofteams AND a deep personal passion for health and wellness Iwant to meet you. You will work side by side with me personally to build this team from scratch and you are the foundation.

Thank you for taking the time to learn a little more about us.

Onward

Christopher Chad Wilbourn

CEO and Head of Sales

Tribe Wellness Sales Inc

Austin TX

#liremote

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