Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

ay95dDFsRjlDZWZnTzd0S2lDYUR6Tkt1MXc9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

Top Level Promotions

Office Administration Assistant - Work from Home Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Flexible Online Role About the Job We are seeking organized and motivated individuals in Port Arthur, Texas, USA , for an entry-level remote position in data entry, office administration, and online research... 

Compass Group, North America

SPORTS ARENA CONCESSIONS MANAGER Job at Compass Group, North America

 ...of our every day. An environment where you can be your authentic self.**About Levy**The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry... 

Sky Windows Inc.

Lead Windows and Doors Installer Job at Sky Windows Inc.

 ...About the Lead Windows and Doors Installerposition: Pay and Benefits: $210-$260 per day Language(s): English and/or Spanish Expected Hiring Date(s): 1-3 weeks Schedule: 8-hour shift, Monday to Friday We are looking for reliable construction professionals... 

Kreyco

Chemistry Teacher: High School Job at Kreyco

 ...language learners of all kinds by connecting schools nationwide to teachers for Spanish, French, Italian, German, Mandarin, Japanese,...  ...all sorts. Currently, we have an on-site high school Chemistry teaching opportunity available for the 2025-2026 school year.... 

Crown Shy

Barback Job at Crown Shy

 ...and bars. We are true stewarts of hospitality making sure each guest that walks into our spaces has an incredible experience. The barback is an essential part of this experience. You are responsible for so many of the small details that make these moments so special. Stocking...