Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

ay95dDFsRjlDZWZnTzd0S2lDYUR6Tkt1MXc9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

MASC Medical

Patient Care Manager (Hybrid) - Housing Support Focus Job at MASC Medical

 ...Patient Care Manager (Hybrid) Housing Support Focus Location: California Employment Type: Hybrid in the Inland empire area About the Role We are seeking a full-time Patient Care Manager based in California, to work remotely while providing in-... 

BlueOval SK, LLC

Physical Security Team Manager Job at BlueOval SK, LLC

 ...of electric vehicle battery expertise to become the worlds best battery manufacturer. About The Opportunity The Physical Security Team Manager at BlueOval SK will contribute to the overall physical security of BlueOval SK facilities and assets including site risk... 

Addison Kenway.

Dermatology Nurse Practitioner Job at Addison Kenway.

 ...Medical and Cosmetic Dermatology Nurse Practitioner Job Opportunity in Hamilton,NJ Job#16671214 Work in a well-respected dermatology practice with a loyal patient base. Conduct skin cancer screenings and mole evaluations. Competitive compensation package. Dermatology... 

My Mobile MD

Physician Assistant Job at My Mobile MD

 ...management in the geriatric community. Our focus is primary care in assisted living and memory care communities. We are offering a full...  ...-Innovative Medical Solutions My Mobile MD-Responsive Physician Services My Rehab + Wellness - Specialized Out-Patient Therapy... 

Department of Motor Vehicles

Investigator Job at Department of Motor Vehicles

 ...Job Description and Duties This position is located at the Van Nuys Investigations Office in Van Nuys. This is a Peace Officer position subject to P.O.S.T. requirements. Performing in a law enforcement capacity, the incumbent; conducts highly confidential and...