Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

ay95dDFsRjlDZWZnTzd0S2lDYUR6Tkt1MXc9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

ENC

Remote Bookkeeper Job at ENC

Remote Bookkeeper Location Remote : ENC Bookkeeper Ex Nihilo Capital is a rapidly growing boutique private equity firm focused on niche healthcare service industries. We're an exciting, fast-moving investment firm that is highly collaborative, and values the contributions... 

J.B.A. Chevrolet

Automotive Sales - Pre-owned Sales Job at J.B.A. Chevrolet

NOW HIRING EXPERIENCED USED CAR SALES CONSULTANTSJBA Chevrolet Offers: Our current salespeople earn $40,000 - $135,000+ per year Benefits include medical, dental, 401k plan & paid vacations Flexible, 5-day workweeks and no Sundays Early Close Saturday at 6... 

Ron Sunshine Associates LLC

Social Media Manager Job at Ron Sunshine Associates LLC

 ...Social Media Manager Were looking for a Social Media Manager who can expand and strengthen our digital footprint across multiple platforms. The right candidate will define our brand voice, spark engagement, and grow visibility through creative content, community building... 

Career Strategies

Wound Care Nurse Job at Career Strategies

 ...About the Role We are seeking a skilled and compassionate Wound Care Nurse to join our team in the Edgewater neighborhood of Chicago. The ideal candidate will be an RN or LPN with strong clinical judgment, excellent assessment skills, and a passion for delivering high... 

TechBiz Global GmbH

Tableau Developer (SAP Financial data BI) Job at TechBiz Global GmbH

 ...We are currently seeking a Tableau Developer (SAP Financial data BI) to join one of our clients ' teams. If you're looking for an...  ...translate SAP FI data into actionable insights using Tableau or Power BI . Design, develop, and maintain BI dashboards and reports...