Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

ay95dDFsRjlDZWZnTzd0S2lDYUR6Tkt1MXc9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

IDEAL ELECTRIC COMPANY

Painter Job at IDEAL ELECTRIC COMPANY

 ...Provide world-class customer service and customer-facing skills ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Execute pre-painting activities prior to painting if necessary, including cleaning, grinding, scraping, sanding, patching, caulking, smoothing, and masking... 

CentiMark Corporation

Commercial Roofer Job at CentiMark Corporation

 ...CentiMark Corporation, the nations leader in the commercial roofing industry, has exceptional opportunitiesfor experienced commercialRoofers in Albany, NY. We offer competitive wages, solid career opportunities, a large backlog of work & fantastic growth potential... 

omega solutions inc

Python Developer Job at omega solutions inc

 ...Python Developer Tampa FL- Only Nearby candidates Must have: (3-6 years Application Dev exp and strong OO programming Strong python dev skills (not scripting, app dev) should know python topics like Range and 3rd argument Flask strong preferred but will... 

BuzzClan LLC

Director of Airport Operations Job at BuzzClan LLC

 ...Job Description Job Title: Director of Airport Operations Work Location: Rhode Island T.F. Green International Airport (2000 Post Rd, Warwick, RI 02886) Department: Operations Shift Availability forDirectorPositions: ~ Second Shift: 1:30 PM 10:00 PM... 

Shenzhen Liejia Enterprise Management Co., Ltd

Government Relationship Job at Shenzhen Liejia Enterprise Management Co., Ltd

 ....Fluent in English speaking and writing.Flexible, amicable, and government-oriented approach.Hard-working, willing to travel and accept sometimes work on Saturday.Proven good relationship with local government, such as Fire Protection Authority, Construction Authority...