Help Desk Analyst job at Professional Technology Integration Augusta, ME, US

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

Troubleshooting (Required 3 Years)
Customer service (Required 3 Years)
Service Desk (Required 3 Years)
Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

Supplemental Health Care

Speech Language Pathologist - $57 per hour Job at Supplemental Health Care

...we want to hear from you! Supplemental Health Care is looking for a full-time Speech-Language Pathologist (SLP-CCC) to provide high-quality teletherapy services to students across New York. Youll join a supportive school environment where your skills are valued,...

Nielsen Fleet

Vehicle Accessories Installer Job at Nielsen Fleet

Job Description:We are looking for a skilled and detail-oriented Vehicle Accessories Installer to join our team. In this role, you will be responsible for installing a wide range of automotive accessories including electronics, lighting upgrades, running boards, push...

StaffDash

Travel Paramedic Job at StaffDash

...Position: Paramedic Location: Beaumont, TX Job Type: Travel Assignment Overview: Join a private EMS company primarily providing inter-facility transfers, with the potential to support local 911 services as needed. This is a great opportunity for experienced...

RideAlongNow, Inc.

No CDL Driver with own vehicle Job Job at RideAlongNow, Inc.

No CDL Driver with own vehicle JobRideAlong provides managed transportation services to schools and parents for daily school pick-up and drop-off, after school activities and sports. We are looking for drivers with their own vehicles that can fit 4 to 6 passengers to...

HDR

Mechanical Engineer * Job at HDR

...community, but around the world. HDR Engineering is currently seeking a Mechanical/Senior Mechanical Engineer to join... ..., Glasgow This person will be part of an integrated team responsible... ...employee assistance program, paid time away, parental leave, paid holidays...