Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

ay95dDFsRjlDZWZnTzd0S2lDYUR6Tkt1MXc9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

Catholic Charities Of Broome County

Family Peer Advocate Job at Catholic Charities Of Broome County

 ...CATHOLIC CHARITIES OF BROOME COUNTY Family Peer Advocate Level 2 per diem Salary $18/hr. FLSA (Non-Exempt) I. QUALIFICATIONS: Education/Experience ## High school... 

Rail Management Services

Rail Vehicle Unloader Job at Rail Management Services

 ...United States handling over 9 million lifts per year. An FRA certified rail switching service provider, RMS serves all U.S. Class 1 railroads.With more than three decades of experience focused on facilitating the railroad motor carrier interface, RMS has been the lowest... 

Silver Angels Home Office

Area Billing Coordinator Job at Silver Angels Home Office

 ...Places to Work!" Overview : Manage daily billing operations of all Silver Angels and...  ...experience. Minimum of one (1) year related medical billing/collection experience....  ...procedures. Knowledge of basic medical coding and third-party operating procedures and... 

Zaxby's

Cashiers - Part Time (15-20 hours) Job at Zaxby's

 ...for you. We can work with your scheduling needs and there is no experience necessary for this role! Looks like fun. Feels like home....  ...Tuesday? No problem!) Free meals EVERY SHIFT you work Flexible Hours / Flexible Schedule (based on YOU) Internal growth - our goal... 

Slumberland Furniture

Warehouse Supervisor Job at Slumberland Furniture

 ...empathetic, developmental, and respectful fashion. Essential Functions and Accountabilities: Management of delivery system and a warehouse system: Plan, implement, and maintain a delivery system i.e. deliveries to customer homes, warehouse and store customer pickup...