Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

ay95dDFsRjlDZWZnTzd0S2lDYUR6Tkt1MXc9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

Clinical Management Consultants

Nurse Manager Maternal Child Health Job at Clinical Management Consultants

 ...A leading acute care hospital based in coastal Georgia is now seeking an experienced Nurse Manager Maternal Child Health to join their award-winning healthcare team! This esteemed hospital stands out for its comprehensive healthcare services, including advanced cardiac... 

One Hour Heating & Air Conditioning

HVAC Service Technician Job at One Hour Heating & Air Conditioning

 ...HVAC service technicians wanted for maintenance, residential and light commercial service and repairs. Responsibilities: Installing, maintaining, and repairing heating, ventilation and air conditioning systems and equipment. Performing emergency repairs promptly... 

Cloudious LLC

Flutter Sr Dev Job at Cloudious LLC

Flutter Sr Dev MGM Resorts Remote $80/hr CAD Job Description/ Responsibilities Collaborate with cross-functional teams to define, design, and ship new features. Write clean, maintainable, and efficient code. Troubleshoot and debug...

Omni Hotels & Resorts

In Room Dining Coordinator Part Time Job at Omni Hotels & Resorts

 ...Room Dining Coordinator | Part TimeJob Locations US-KY...  ...pool and rooftop bar, designed for seamless indoor and...  ...woven throughout with interior design blends elements...  ...Knowledge of IRD service times, menu and specials-...  ...of orders- Coordinate & assist with removal of trays-... 

Eden Senior Care

Registered Nurse (RN) - Wages up to $50 an hour! Job at Eden Senior Care

 ...Reliable Healthcare Associates, LLC is a premier staffing agency that prides itself on paying our staff a premium flat rate. While giving them the flexibility of making their own schedule at any of our clients facilities which are in Wisconsin, Ohio and Minnesota. Best...