Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

ay95dDFsRjlDZWZnTzd0S2lDYUR6Tkt1MXc9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

Electrical Solutions, Inc.

Electrical Project Manager Job at Electrical Solutions, Inc.

Summary: Perform electrical estimating and project management oversight on projects of various sizes including commercial and industrial type projects. The successful candidate should have a background not only in managing electrical construction but also in electrical... 

Watco

Conductor - Nampa, ID Job at Watco

 ...Competitive compensation and benefits Paid on-the-job training with peer trainers Operations training at the Safe Performance...  ...Career advancement opportunities Description The Conductor position will control and coordinate the train movements while... 

StretchLab

Stretch Therapist/Personal Trainer/Kinesiology Job at StretchLab

 ...StretchLab is seeking B.S. in Exercise Science, Kinesiology and Athletic Training to join our team for three of our studios in Triangle area- Cary, Morrisville, and Holly Springs, NC. This is an amazing opportunity to gain experience in a new modality that is taking the... 

The UPS Store Waxahachie #5780

Full-Time Center Associate Job at The UPS Store Waxahachie #5780

Description of the role: The Full-Time Center Associate at The UPS Store #7205 in Heath, TX will be responsible for providing excellent customer service, handling package shipments, and maintaining a clean and organized store environment.Responsibilities:* Assist... 

Nextaff

Cherry Picker or Reach Operator Job at Nextaff

 ...Great opportunity in Stone Mountain/ Tucker Area. We are looking to hire Personnel who can operate both Crown Reach Truck and Cherry Picker. (Must drive both) Pay: ~$18.50 Regular - 1st Shift. ~$19.25 Regular- 2nd Shift. ~ Performance Incentive Bonus pay ~...