Job Description
Job Details
:PositionHelp Desk Analyst (Ref: 16046)
:LocationAugusta, ME 04330 USA
:Duration10 Months 27 Days - Contract
:Openings1
:Deadline08/08/2024
Pay Rate:
Description:
***Onsite once every other week. Remote the remainder of the time
We are seeking a Help Desk Analyst.
Roles:
• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment
Required / Desired Skills
- Troubleshooting (Required 3 Years)
- Customer service (Required 3 Years)
- Service Desk (Required 3 Years)
- Strong Communication Skills (Required 3 Years)
Job Tags
Contract work, Remote job,