Help Desk Analyst job at Professional Technology Integration Augusta, ME, US

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

Troubleshooting (Required 3 Years)
Customer service (Required 3 Years)
Service Desk (Required 3 Years)
Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

Dennis Group San Diego

Mechanical Engineer II / III (Utility & HVAC Design) Job at Dennis Group San Diego

...Dennis Groups Mechanical Engineers design and implement mechanical systems as part of a broad engineering and architectural team in designing and building food and beverage production facilities. Specifically, HVAC, plumbing, utility, and fire suppression systems. We...

Aerotek

Fiberglass Finisher Job at Aerotek

**Fiberglass Finisher**_NO EXPERIENCE REQUIRED. OPEN TO CONSTRUCTION EXPERIENCE._**Job Description****As a Fiberglass Finisher, you will play a crucial role in ensuring the flawless creation and finishing of boat hulls, decks, and small parts. Your expertise in fiberglass...

Lollipop Pediatric Dentistry & Orthodontics

Janitor Job at Lollipop Pediatric Dentistry & Orthodontics

...Smiles is seeking a dedicated and reliable Janitor to maintain cleanliness and hygiene standards within our dental office. The ideal candidate will ensure a clean, safe, and pleasant environment for our patients and staff. Key Responsibilities: Perform general cleaning...

Alter Domus

Senior Fund Accountant - Private Equity Job at Alter Domus

....alterdomus.com Alter Domus is currently seeking a Senior Fund Accountant to join our Private Equity Fund Services Team at our... ...otherwise public accounting firm performing audits on private equity or hedge funds; ~ Strong verbal and written communication skills; ~...

Openkyber

Junior Cloud Engineer Job at Openkyber

...updates Diagnose and repair system outages Triage and remediate security requirements across cloud and on-premises systems Develop and maintain engineering and architectural standards for on premise/hybrid compute, storage and data protections services...