Help Desk Analyst job at Professional Technology Integration Augusta, ME, US

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

Troubleshooting (Required 3 Years)
Customer service (Required 3 Years)
Service Desk (Required 3 Years)
Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

AECOM

Entry Level Environmental Scientist Job at AECOM

...global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is seeking an Entry Level Environmental Scientist to be based in Orlando, Florida office. This position will support our environmental remediation projects...

MH Energy

Class A 117,130 non hazmat tanker position home daily DAY shifts open Job Job at MH Energy

Class A 117,130 non hazmat tanker position home daily DAY shifts open JobYou will be hauling non hazardous material throughout northern... ...Pay: hourly with OT at 40 hoursHome dailyCertifications for Oil and GasRoom for advancementDays or nightsIn house...

Stripes Logistics Company

Power Only Owner Operator - Drop & Hook Loads (Local, Regional & OTR) Job at Stripes Logistics Company

...Tractor/Truck in order to qualify for this opportunity. We are an Owner Operator Fleet only. We do not own any trucks, nor do we hire direct... ...back to you promptly. We look forward to learning about your experience and working with you. We appreciate your interest in working...

Peraton

Junior Cloud Engineer Job at Peraton

...Program Overview Engineering modernization and integration practices to include Digital Engineering and Agile at Scale for all of NGA, NSG, and ASG. About The Role We are seeking a Junior Cloud Engineer to help design and support the implementation of strategies...

MSI Inc.

Junior Account Manager - Entry Level Job at MSI Inc.

...motivated Junior Account Manager to join our growing team. In this entry-level role, youll support client accounts, assist with marketing... ...relations, business strategy, and project management no experience needed . Key Responsibilities Support senior...