Help Desk Analyst job at Professional Technology Integration Augusta, ME, US

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

Troubleshooting (Required 3 Years)
Customer service (Required 3 Years)
Service Desk (Required 3 Years)
Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

Delta Airlines

Aircraft Support Mechanic Job at Delta Airlines

...interiors, cargo bins, A/C wheels and brakes, components, aircraft systems, aircraft engine repairs, and avionics systems according to Delta and FAA specifications. May require other non-technical functions as developed. Practices safety-conscious behaviors in all...

Cathy Hobbs Design Recipes

Interior Designer/Home Stager (PT) Job at Cathy Hobbs Design Recipes

** DESIGN ROCK STARS PLEASE APPLY!** COVER LETTERS ARE REQUIRED FOR CONSIDERATION:... ...resumes without cover letters! Position: PART-TIME - Interior Designer / Home Stager HUDSON VALLEY... ...as needed at local stores and will assist with procurement from our extensive list...

Amazon.com Services LLC

Senior Promotions Lead, Amazon MGM Studios Job at Amazon.com Services LLC

...DESCRIPTION Amazon MGM Studios is the home for talent, creating and producing Original films and television series for a global audience. Original series premiere exclusively on Prime Video, which is available in more than 240 countries and territories worldwide. Amazon...

Soapy Joe's Car Wash

Director of Finance Job at Soapy Joe's Car Wash

...Full-time Description Fast-Growing Company | High-Impact Role | Hands-On Leadership Are you a strategic, execution-driven finance leader ready to roll up your sleeves and help steer a rapidly growing company to its next stage of success? Were searching for a dynamic...

Openkyber

Junior Cloud Engineer Job at Openkyber

...designing, developing, and deploying a secure, scalable, and compliant cloud-based AI platform that supports clinical, operational, and... ...AI-driven healthcare solutions. Collaborate with data engineers, clinicians, and IT teams to integrate AI models into clinical...