Help Desk Analyst job at Professional Technology Integration Augusta, ME, US

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

Troubleshooting (Required 3 Years)
Customer service (Required 3 Years)
Service Desk (Required 3 Years)
Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

National Academy of Sciences, Engineering, and Medicine

Associate Director of Major Gifts, National Academy of Engineering Job at National Academy of Sciences, Engineering, and Medicine

...years of progressive experience in fundraising, development, or relationship management (preferably within a university or national think tank or national non-profit organization), with direct experience soliciting and securing grants or gifts from donors at the $50,000...

Columbia Healthcare

Pediatric Nurse Practitioner Job at Columbia Healthcare

...Pediatric Nurse Practitioner Outpatient | Indio, CA | No Call | PT or FT Options A well-established outpatient pediatric practice in Indio, California is seeking a Pediatric Nurse Practitioner (PNP) to join its growing team. This is a fantastic opportunity to...

McCloskey Partners, LLC

Drafter (Part Time) Job at McCloskey Partners, LLC

...Part-Time Drafter (Approx. 16 hours/week, Onsite in Telford, PA) Quality Lab Accessories (QLA), a trusted leader in dissolution accessories, is seeking a highly competent and motivated part time Drafter. About the Role The ideal candidate will be proficient in SolidWorks...

Robert Half

Data Entry Clerk Job at Robert Half

Description We are looking for an organized and meticulous Data Entry Clerk to join our team on a contract basis in Andover, Massachusetts... ...are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired...

University of Wyoming

Research Associate I - Molecular Biology (Fay Lab) Job at University of Wyoming

...Assistance Programs : Stay healthy with wellness initiatives, counseling services, and mental health resources. At the University... ...designed to understand the organismal, cellular, molecular, and genetic control of animal development and underlying cellular and...