Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

ay95dDFsRjlDZWZnTzd0S2lDYUR6Tkt1MXc9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

BGSF

Dual Site Bilingual Property Manager Job at BGSF

The Community Manager plays a pivotal role in overseeing all day-to-day property management operations by ensuring maintenance excellence, enhancing property value,...  ...This position involves efficient management of on-site teams, financials, resources, and activities. The... 

Riverside Services

Fence Installer: Your Opportunity to Build and Transform Outdoor Space Job at Riverside Services

 ...take pride in a job where your craftsmanship creates lasting outdoor transformations? At Riverside Services, were looking for skilled Fence Installers to join our team. With each fence you install, youll help shape beautiful, functional spaces for residential, commercial... 

Mayo Clinic

Medical Assistant - Clinical Genomics - MA Job at Mayo Clinic

 ...City Phoenix State AZ Remote NO Department Nursing Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also... 

Pro Residential

Leasing Agent Job at Pro Residential

 ...Leasing Agent for Immediate Hire We are currently looking for an enthusiastic and professional Leasing Agent to assist us with leasing...  ...Qualifications: Must be Bilingual in SPANISH NO EXPERIENCE NECESSARY / We will train the right candidate Good communication... 

Pinell Studios

Remote Travel Agent Job at Pinell Studios

 ...We are looking for a motivated and detail-oriented Remote Travel Agent to join our team. In this role, you will help clients research, plan, and book their travel experiencesranging from weekend getaways to dream vacations. This is a remote position, giving you the flexibility...