Help Desk Analyst job at Professional Technology Integration Augusta, ME, US

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

Troubleshooting (Required 3 Years)
Customer service (Required 3 Years)
Service Desk (Required 3 Years)
Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

TELUS Agriculture & Consumer Goods

TPM Consumer Goods Project Manager Job at TELUS Agriculture & Consumer Goods

...Join our team TELUS Agriculture & Consumer Goods is a leading global technology provider delivering digital solutions and data insights to the agriculture, food and consumer goods industries. Our customers span the entire value chain, from seed growers and cattle feedlots...

Hyatt Hotels

Security Manager Job at Hyatt Hotels

...Description The Security Manager is responsible for the oversight of the safety and security of the hotel. This person will respond to guest and employee emergencies, supervise and train the security staff. A minimum of two years of security experience, good communication...

SGS Consulting

Concept Artist IV Job at SGS Consulting

...Skills: Hands-on experience developing or fine-tuning generative AI models for art creation. Ability to present and articulate artistic vision and technical solutions to non-art stakeholders. Education/Experience: Proven experience as a visual storyteller in...

SidelineSwap

Fall Sports Marketing Internship Job at SidelineSwap

...Description SidelineSwap ( is the #1 online marketplace in sports, and was recently ranked the 13th fastest growing marketplace (... ...and learn from, our team? We're hiring fall interns to join our Marketing, Merchandising, and Partnerships teams as we build the best buying...

HarmonyCares

Clinical Partner ( Medical Assistant) Job at HarmonyCares

...healthcare today! More details about the benefits we offer can be found at Responsibilities The Clinical Partner (Medical Assistant) will assist Harmony Cares Primary Care Physician, Nurse Practitioners and Clinical Teams in the delivery of primary...