Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

ay95dDFsRjlDZWZnTzd0S2lDYUR6Tkt1MXc9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

LBL

Postdoctoral Researcher, Advanced Electron Microscopy (Low-Temperature TEM) Job at LBL

Lawrence Berkeley National Laboratory is hiring a Postdoctoral Researcher, Advanced Electron Microscopy (Low-Temperature TEM) within the...  ...and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered... 

Brillio

Amazon Connect leader (Techo Program Manager ) - R01553596 Job at Brillio

 ...Consultant Primary Skills ~ AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function Job...  ...seeking a skilled and motivatedAmazon Connect leader(Techo Program Manager ) to join our cloud engineering team. The ideal candidate... 

Actalent

Quality Control Manager Job at Actalent

Job Title: Quality Control ManagerJob DescriptionJoin a dynamic team working on a 10-floor office renovation project as a Quality Control Manager. You will play a crucial role in ensuring the project progresses smoothly, maintaining high standards of quality and safety... 

Titan Landscape Material

Class A Class A or B CDL Driver Job Job at Titan Landscape Material

Class A Class A or B CDL Driver JobLandscape materials company looking for local deliveries in CDL rated trucks. Aggregate experience a plus, but not required. M-F, 40 hours/week.Local quarry runs, job site runs.We are heading into/are in our busy season and are... 

Kitty Hawk Kites, Inc.

2026 Retail Merchandising Intern Job at Kitty Hawk Kites, Inc.

Now Accepting 2026 Summer Retail Merchandise Intern Applications for Barnegat Light, NJ The Merchandising Internship provides college students with the opportunity to learn about fashion andmerchandising in a hands-on setting, offering a variety of merchandising experience...