Help Desk Analyst job at Professional Technology Integration Augusta, ME, US

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

Troubleshooting (Required 3 Years)
Customer service (Required 3 Years)
Service Desk (Required 3 Years)
Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

Gulfstream Strategic Placements, LLC

Construction Project Accountant Job at Gulfstream Strategic Placements, LLC

...Construction Project Accountant job in Orange County, CA This is a permanent, full time position that offers a great salary and benefits package as well as career-growth opportunities. Responsibilities: Review Insurance Certificates, W9s, MSAs, Change-Orders...

Hammer & Nails Grooming Shop for Guys - South Bay

Hairstylist/Barber/Cosmetologist Job at Hammer & Nails Grooming Shop for Guys - South Bay

...a balanced lifestyle. Requirements: ~ Active California Cosmetology or Barber License. ~1-year experience working at a hair salon or barbershop. ~ Must be able to work weekends. ~ Strong foundation in mens cutting, as well as some knowledge of womens cutting...

Mercor

Biology Labeling Expert - US Job at Mercor

...apply were excited to have you on the team! Molecular & Cellular Biology: Molecular Biology, Cell Biology, Biochemistry, Genetics, Genomics, Proteomics, Metabolomics Organismal & Evolutionary Biology: Evolutionary Biology, Developmental Biology, Ecology,...

NTT DATA, Inc.

Citrix Job at NTT DATA, Inc.

...us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Citrix to join our team in Bangalore, Karntaka (IN-KA), India (IN). Platform Citrix Admin Experience in supporting Citrix XenApp...

YMCA of Greater Houston

Youth Development Site Lead - Bauerschlag Job at YMCA of Greater Houston

...enrichment program curriculum. Provides a quality experience to children and parents that focuses on youth development, including the YMCA core values: honesty, respect, responsibility, caring, and faith. Responsible for ensuring the safety and well-being of children and...