Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

ay95dDFsRjlDZWZnTzd0S2lDYUR6Tkt1MXc9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

Due in time logistics llc

Class B Class b driver otr Job Job at Due in time logistics llc

Class B Class b driver otr JobWanted a dedicated driver to drive a box truck in Florida and to other neighboring states; Georgia and Alabama and South Carolina and North Carolina! The pay will increase after the first 60 days! A drug test and screening is required!... 

Holdenville Hospital Authority

Laboratory Tech (MLT) Job at Holdenville Hospital Authority

 ...waived, moderately complex, and highly complex procedures in the Laboratory under the direction of the Laboratory Manager and Technical...  ...for "Testing Personnel" (493.1489). Successful completion of internship program that qualifies for the ASCP Registry Exam preferred. Educational... 

Med Source Consultants

Psychiatrist - 3531 Job at Med Source Consultants

 ...Psychiatrist 3531 Psychiatrist for Crisis Response Center *Hospital is seeking a psychiatrist to work fin their Crisis Response...  ...Crisis Response Center Job Type Permanent Specialty Psychiatry/Adult State PA Location PA Philadelphia *... 

Tidewater Consulting

Brand Marketing Advocate Job at Tidewater Consulting

 ...awareness for industry leading clients. Our Business Development team is offering an extraordinary PAID internship opportunity for students, and entry level roles for green professionals. We are looking for ambitious and creative forward thinkers, that will engage... 

Crowley

Director, Finance & Planning Job at Crowley

 ...Director, Finance & Planning - (USA0003HY) Description 1. Forecasting, Budgeting, and Reporting Driving Accuracy and Scenario-...  ..., principles and practices of change management. OTHER: CPA/MBA preferred. JOB SCOPE: Position impacts multiple business units...