Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

ay95dDFsRjlDZWZnTzd0S2lDYUR6Tkt1MXc9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

Mak Design & Build

In Office, Interior Project Designer Job at Mak Design & Build

 ...options. If you are excited about this opportunity and possess the required qualifications, we encourage you to apply! Location: Our office is located in downtown Davis, California and all of our projects are within a 45 minute drive from the office. MAK is a full-... 

Open Source Integrators

Project Coordinator - Consulting (Entry-Level) Job at Open Source Integrators

 ...As a Project Coordinator at OSI, you will play a key role in ensuring our consulting projects...  ...across all stakeholders. This is an entry-level role designed for ambitious graduates...  ...presentations. Support consultants and project managers during client workshops, meetings, and... 

LaBounty Concepts LLC

Bookkeeper Job at LaBounty Concepts LLC

As our Bookkeeper, you will manage recurring monthly bookkeeping across a variety of client accounts. Youll categorize transactions, reconcile...  ...work required during tax season (March 1 mid-April) Remote work with a private, distraction-free home office Equipment provided... 

Domino's Corporate

Warehouse Order Selector Job at Domino's Corporate

 ...the world's #1 Pizza company and watch your career grow! Job Description Dominos Pizza Supply Chain is hiring for a Warehouse Associate. The Warehouse Associate performs the loading and unloading of delivery trucks and moves and stores food and other products... 

FIS

Strategic Sourcing Analyst Job at FIS

care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation....