Help Desk/Desktop Support Specialist Job at Veritas Search Group, Stamford, CT

bHZ1dTFsSnlET0xvTzdaTGlTS053OUd2MWc9PQ==
  • Veritas Search Group
  • Stamford, CT

Job Description

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted.

We are seeking a motivated and service-oriented Help Desk/Desktop Support Specialist to provide high-touch IT support in a professional services environment. This is an entry-level, client-facing role that involves both in-person and remote support responsibilities. The ideal candidate is eager to learn, well-presented, and comfortable interfacing with senior professionals in a fast-paced, high-visibility setting.

Responsibilities

  • Provide onsite IT support across two primary office locations (Stamford, Connecticut and New York City, plus 1 remote day)

  • Set up and troubleshoot desktops, laptops, A/V equipment, and peripherals

  • Support remote employees and manage overflow tickets through the help desk platform

  • Escalate unresolved technical issues to senior engineering resources

  • Collaborate with office leadership and end-users to resolve IT concerns promptly

  • Identify and document recurring issues and recommend improvements to enhance support delivery

Technologies & Tools

  • Windows OS and Microsoft Office 365 Suite

  • Active Directory (basic familiarity preferred)

  • Help desk/ticketing systems (e.g., ServiceNow, Zendesk—training provided)

  • Basic understanding of networking concepts is a plus

Initial 30–90 Day Objectives

  • Shadow and train with senior support engineers

  • Become proficient in the ticketing platform and internal workflows

  • Develop familiarity with the office environment, systems, and key users

  • Build relationships with stakeholders to ensure effective support delivery

  • Start managing both in-person and remote support requests

Growth Opportunities

  • Gain exposure to more complex infrastructure and networking support

  • Build a reputation as a trusted on-site resource for executive users

  • Access mentorship from senior IT professionals

  • Develop skills applicable to enterprise support and long-term IT career paths

Must-Have Qualifications

  • 0–3 years of post-college experience in IT support or help desk roles

  • Strong troubleshooting and problem-solving skills

  • Excellent communication and interpersonal skills

  • Professional demeanor and ability to interact with executives

  • Willingness to work hands-on with desktop setups and hardware support

  • Motivated by professional development and learning opportunities

Job Tags

Remote job, Contract work,

Similar Jobs

Aerotek

CAT Engine/plant Operator Job at Aerotek

 ...Description The CAT Engine/Plant Operator performs all functions for safely operating at the plant. This position reports to the Area Manager...  ...flow.Experience with pumps, blowers, or air compressors.Gas reciprocating or screw compressor experience is helpful... 

Veyo

NON-EMERGENCY MEDICAL DRIVER - $1,000 GUARANTEE + $750 BONUS! Job at Veyo

 ...0 SIGN ON BONUS + $1,000 GUARANTEE when you sign up to help transport others to healthcare appointments in your own vehicle around Michigan! At Veyo, we help people get to and from their non-emergency medical appointments. We're looking for drivers to partner with us in... 

Zenex Staffing Solutions Pvt Ltd.

Laboratory - Clinical Lab Scientist Job at Zenex Staffing Solutions Pvt Ltd.

 ...EDUCATIONEquivalent experience will be accepted in lieu of the required degree or diploma.Bachelor's OR Master's Other: One year internship in...  ...in chemical, physical, biological or clinical laboratory science, or medical technology from an accredited institution or - Have... 

Home Work Staffing

Full-Time Live-in Nanny Job at Home Work Staffing

 ...Full Time Live-in Nanny$47,450 -$56,940 per year Pay : $25 to $30 depending on experience Start date: ASAP Hours : Split shift 7am-9:30am and 2pm-8pm, Tuesday - Saturday. Guaranteed hours every week. Benefits : 2 weeks paid vacation, 2-4 sick/personal... 

iPullRank

Director of SEO Job at iPullRank

 ...Our team blends technical expertise with creativity to deliver SEO, Content, and Generative AI services that drive results. We work...  ...you. Position Description iPullRank is looking for an SEO Director to join our team and help with site auditing, keyword research,...