Job Description

This is a remote position.

Earls Plumbing & Drain Cleaning is seeking a dedicated individual to join our team as a Live Chat Support representative. In this role, you will be responsible for providing exceptional customer service and support to our wholesale clients through our online chat platform.

Location: United States (Remote)

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner
  
• Assist customers with product information, pricing, and order processing
  
• Proactively engage with customers to ensure satisfaction and promote loyalty
  
• Collaborate with internal teams to address customer concerns and improve processes
  
• Maintain accurate records of customer interactions and transactions
  

Qualifications:

• Excellent written and verbal communication skills
  
• Strong problem-solving abilities and attention to detail
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Previous customer service experience preferred
  
• Proficiency in using live chat software and CRM systems
  

If you are passionate about providing top-notch customer service and enjoy working in a collaborative team environment, we want to hear from you!

Requirements

• Excellent written and verbal communication skills
  
• Strong problem-solving abilities and attention to detail
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Previous customer service experience preferred
  
• Proficiency in using live chat software and CRM systems
  

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