Job Description
JOB TITLE Medical Assistant - Pediatrics DEPARTMENT Pediatrics
REPORTS TO Operations Manager
POSITION OVERVIEW To assist patients to understand recommendations given by their health care providers; performs patient care functions; answers and screens medical calls; post patient’s information to medical records, provides support in planning continuity of treatment and participates in quality improvement activities.
DUTIES/RESPONSIBILITIES - Fosters a team-based approach to care in keeping with PCMH standards.
- Participates with medical/Interdisciplinary team to coordinate and facilitate patient flow and chart management.
- Answers telephone calls, explains clinic process, fee schedules, and services to clients. Provides general information to caller and refers calls to the provider when necessary.
- Informs patients and/or parent/guardian regarding services, reinforces information given by providers regarding procedures, after care instructions, and/or counseled based on the payor requirements.
- Undertakes continuous self-improvement, attending applicable training, seminars, in-services and educational classes to maintain skills competency and current knowledge for standard of care and effective practices.
- Assists clients in completing the medical history and medical program intake forms.
- Reviews patient chart for completeness, errors, signatures and appropriate assembly.
- Performs blood pressure, height, weight, temperature, and pulse.
- Assists providers with medical examinations as needed.
- Makes and documents appropriate referrals and forwards them in a timely manner to the referrals clerk to ensure patient care & compliance according to agency standards.
- Under the direction of the provider and following protocol, provides immunizations to children and/or adults.
- Responsible for following all agency safety and health standards, regulations, procedures, policies and practices.
- Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
- Responds efficiently and timely to all patient and provider staff needs and inquiries.
- Ensures excellent customer service to all FHCCGLA patients.
- Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
- Handles patient grievances according to FHCCGLA’s Policy & Procedure.
- Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
- Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
- Attends the following meetings/trainings
- Mandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.).
- Corporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible).
- Clinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible).
- Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible).
- Other pertinent meetings- As scheduled.
- Remains informed of
- Current legal and regulatory changes related to scope of practice.
- Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
- All applicable Policies & Procedures.
- Observes regulations on time-card use and reporting.
- Maintains attendance as per policy.
- Maintains a clean and safe work area.
- Observes Fire and Safety policy and procedures.
- Observes general Safety/Employee Health policies and procedures.
- Maintains a current annual health screening.
- Observes FHCCGLA Appearance/Dress standards.
- Maintains the privacy and confidentiality of both client and employee with regard to medical records.
- Displays clearly visible identification.
- Treats all patients with respect and dignity and adheres’ to the Patient’s Bill of Rights.
- Treats all employees with respect and dignity in accordance to non-discriminatory policy and procedure.
- Treats all employees/clients in a courteous and professional manner.
- Conducts only work-related conversations when clients are waiting for service.
- Does not discuss other staff members, policies, problems or medical care in public areas of the clinic.
- All other duties as assigned.
MINIMUM QUALIFICATIONS - M.A. Certificate is required.
- Strong communication, interpersonal skills, and problem-solving skills.
- Current CPR Certification- required to be kept up to date.
- FQHC experience, highly preferred.
- Excellent analytical skills.
- Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
- Excellent writing and verbal communication skills.
- Knowledge of administrative principles and procedures.
- Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
- Bilingual English/Spanish and familiarity with the Hispanic culture.
- Access to automobile with valid California driver’s license and state mandated automobile insurance.
- Work schedule may include evenings, overtime, and weekends as needed.
- Ability to prioritize workload and work under pressure of deadlines.
- Ability to meet tight time sensitive deadlines.
- Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
- Willingness to adapt to changes with regards to the agency’s growth and expansion.
- Ability to speak Spanish, preferred.
- Ability to perform tasks in changing work environment.
- Adaptability to program, changes, modifications.
- Willingness to adapt to changes in agency growth and expansion.
ADDITIONAL ELIGIBILITY QUALIFICATIONS - Ability to work well with others in a professional and team-oriented environment.
- Well-developed interpersonal skills, friendly personality and able to motivate staff by promoting teamwork.
- Ability to relate to the public regardless of ethnic, religion and economic status.
- Excellent communication skills.
- Willingness to travel.
- Strong planning and organizational skills.
- Problem analysis and critical thinking skills.
- Excellent customer service skills.
- Knowledge of the following (but not limited to), preferred PPO’s HMO’s
Medicare Family PACT CPSP
Medi-Cal Fee-for-Service CHDP
Managed Care Plans Every Woman Counts
Job Tags
Afternoon shift,