Job Description

The Clinic Office Manager plays a dual role in supporting both patient care and clinic operations at our Hulen clinic. About 90% of this role is dedicated to clinical and front-desk duties as a Utility Player, while 10% of the role focuses on leadership and administrative responsibilities. This is a hands-on position ideal for a strong leader who enjoys both patient interaction and team management. What You will Do: Leadership & Operations Oversee daily clinic operations and ensure proper staffing Create schedules, delegate tasks, and monitor workflow Lead, coach, and mentor team members while fostering a positive culture Manage payroll/timecards, inventory, and supply orders Ensure compliance with HIPAA, OSHA, and all federal/state regulations Participate in recruiting, training, and onboarding new team members Track KPIs, patient satisfaction, and operational performance Address patient concerns and reviews Clinical & Front Office Duties: Triage patients and assist providers with procedures (splinting, wound care, injections, labs, etc.) Administer medications as directed and provide patient education Maintain exam rooms and support lab/radiology procedures Perform front-desk functions such as patient check-in, insurance verification, billing, and collections Travel to other clinic locations when coverage is needed Required: High school diploma or equivalent Certified Medical Assistant (RMA, CMA, NRCMA) with at least 2 years of leadership/management experience BLS certification (AHA preferred) 1+ year pediatric experience 1+ year medical office management experience Strong leadership, training, and customer service skills Proficient in Microsoft Office Suite and EMR software Preferred: RN or LVN (Texas or compact license, in good standing) Bilingual (Spanish) 1+ year urgent care experience Additional pediatric or management experience Work Environment & Physical Requirements Fast-paced urgent care clinic setting with regular patient interaction Exposure to communicable diseases and clinical substances Ability to stand/walk for extended periods and lift/move up to 50 lbs

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