Onsite End User Computer Technician Job at Qualfon, Highland Park, MI

bGYycTNsTjBDdWZwT2JSTmppMkV3TktxMEE9PQ==
  • Qualfon
  • Highland Park, MI

Job Description

Job Summary

This position will require onsite presence at our facility in the Detroit metro area.

The role will also require flexible availability to include evenings and weekends.

The Technician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems.   Performs level 2/3 triage and provides onsite support for Telecom, Systems, and Networking support.  Works on moderately/highly complex applications.  Confers with end users to determine types of hardware and software requirements.  Selects appropriate software from the Qualfon software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff.   

Area of expertise (Skills)

Duties and Responsibilities:

  • Install and configures personal computer hardware, software applications and peripherals
  • Provides Sr Management/Executive support
  • Technical escalation points for T2 team members
  • Works independently with minimal supervision required
  • Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
  • Troubleshoot Windows 10, for common software and hardware related problems
  • Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment

Other Skills and Experiences (Min)

  • Minimum 3 years experience as a personal computer technician supporting a large environment of users
  • Proven ability to troubleshoot users’ issues remotely
  • Proficient in MS Word, Excel, OneDrive, and Teams
  • Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
  • Expertise with remote support tools i.e., Bomgar
  • 3 years’ experience with Citrix, Terminal Servers, or VMWare
  • 3 years’ experience with VPN
  • 3 years’ experience with hands-on Networking and Active Directory
  • Advanced knowledge of personal computer hardware and peripherals 

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Job Tags

Local area, Remote job, Work from home, Flexible hours, Afternoon shift,

Similar Jobs

Dallas Sleep

Medical Office Manager Job at Dallas Sleep

 ...base pay! Plus, we believe in work-life balance - our week ends at 3:00 PM on Fridays!Position OverviewWe are seeking a Medical Office Manager to oversee the daily operations of our sleep clinics and lead our team with professionalism, efficiency, and care. This is... 

BAE Systems

CEMA - Senior Principle Software Engineer III Job at BAE Systems

 ...phase, harnessing the latest advancements in software technologies to deliver cutting-edge...  ...deployments, cloud-native architectures, and real-time data processing pipelines. Our team...  ...closely with Systems, Hardware, and Test engineers across all project phasesfrom strategic... 

Worthington Enterprises

Painter 1 Job at Worthington Enterprises

 ...is excited to be hiring a Painter. This individual is responsible for preparing the product per instructions and operating various painting equipment and methods. The Painter also inspects material for any runs, sags or unpainted areas and retouches as required per... 

Home Work Staffing

Part-Time Weekend Nanny Job at Home Work Staffing

 ...old, You should also be comfortable with light house management. Pay: $30 per hour Start date: ASAP Hours:6:30am-2pm Saturday and Sunday, Guaranteed 17 hours every weekend Looking for a long term commitment Requirements : Valid driver's license and... 

AA Accounting

SAP PP/MM Consultant (S/4HANA) - Urgent Basis Job at AA Accounting

 ...Mode: Hybrid minimum 2 weeks onsite per month)8: Location: Chicago, IL Job Description: Were looking for an experienced SAP Data Sphere Consultant / SAP BTP Cloud Architect to support a strategic Data & AI initiative for a large utility enterprise. Youll partner...