Onsite End User Computer Technician Job at Qualfon, Highland Park, MI

bGYycTNsTjBDdWZwT2JSTmppMkV3TktxMEE9PQ==
  • Qualfon
  • Highland Park, MI

Job Description

Job Summary

This position will require onsite presence at our facility in the Detroit metro area.

The role will also require flexible availability to include evenings and weekends.

The Technician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems.   Performs level 2/3 triage and provides onsite support for Telecom, Systems, and Networking support.  Works on moderately/highly complex applications.  Confers with end users to determine types of hardware and software requirements.  Selects appropriate software from the Qualfon software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff.   

Area of expertise (Skills)

Duties and Responsibilities:

  • Install and configures personal computer hardware, software applications and peripherals
  • Provides Sr Management/Executive support
  • Technical escalation points for T2 team members
  • Works independently with minimal supervision required
  • Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
  • Troubleshoot Windows 10, for common software and hardware related problems
  • Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment

Other Skills and Experiences (Min)

  • Minimum 3 years experience as a personal computer technician supporting a large environment of users
  • Proven ability to troubleshoot users’ issues remotely
  • Proficient in MS Word, Excel, OneDrive, and Teams
  • Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
  • Expertise with remote support tools i.e., Bomgar
  • 3 years’ experience with Citrix, Terminal Servers, or VMWare
  • 3 years’ experience with VPN
  • 3 years’ experience with hands-on Networking and Active Directory
  • Advanced knowledge of personal computer hardware and peripherals 

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Job Tags

Local area, Remote job, Work from home, Flexible hours, Afternoon shift,

Similar Jobs

Aveanna Healthcare

Healthcare Administrative Specialist Job at Aveanna Healthcare

 ...Position: Operations Specialist (Medical Records Specialist) Join a Company That Puts People First! Aveanna Healthcare is one of the nations largest private duty nursing companies, continuing to grow and innovate. We pride ourselves on fostering a workplace culture... 

Domino's Franchise

Pizza Delivery Driver - up to $20 / hour Full/Part-time Job at Domino's Franchise

 ...you be more efficient which allows you to take more deliveries per hour than other delivery places, increasing your tips! Tips and mileage...  ...4pm-6pm and ending 8pm-10pm, 3-4 nights per week. Up to $20/ hour is wage, mileage, and tips combined. You may not make that... 

Worldwide Flight Services

Ramp Agent - IAD UPS Job at Worldwide Flight Services

 ...locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to...  ...Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on... 

Mambo Seafood

Busser Job at Mambo Seafood

 ...join the team! Mambo Seafood is a high-volume iconic Houston restaurant brand that has been in business since 1996. Mambo has 12 restaurants...  ...rapid growth! Summary: The primary responsibility of a Busser is to ensure the cleanliness of the restaurant and its outdoor... 

Dynamics ATS

Plant Operator Job at Dynamics ATS

 ...Plant Operator JOB-10044447 Anticipated Start Date June 30, 2025 Location Nashville, TN Type of Employment Contract Hire Employer Info Our client is a world leader in gases, technologies and services used in many industries and...