Onsite End User Computer Technician Job at Qualfon, Highland Park, MI

bGYycTNsTjBDdWZwT2JSTmppMkV3TktxMEE9PQ==
  • Qualfon
  • Highland Park, MI

Job Description

Job Summary

This position will require onsite presence at our facility in the Detroit metro area.

The role will also require flexible availability to include evenings and weekends.

The Technician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems.   Performs level 2/3 triage and provides onsite support for Telecom, Systems, and Networking support.  Works on moderately/highly complex applications.  Confers with end users to determine types of hardware and software requirements.  Selects appropriate software from the Qualfon software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff.   

Area of expertise (Skills)

Duties and Responsibilities:

  • Install and configures personal computer hardware, software applications and peripherals
  • Provides Sr Management/Executive support
  • Technical escalation points for T2 team members
  • Works independently with minimal supervision required
  • Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
  • Troubleshoot Windows 10, for common software and hardware related problems
  • Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment

Other Skills and Experiences (Min)

  • Minimum 3 years experience as a personal computer technician supporting a large environment of users
  • Proven ability to troubleshoot users’ issues remotely
  • Proficient in MS Word, Excel, OneDrive, and Teams
  • Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
  • Expertise with remote support tools i.e., Bomgar
  • 3 years’ experience with Citrix, Terminal Servers, or VMWare
  • 3 years’ experience with VPN
  • 3 years’ experience with hands-on Networking and Active Directory
  • Advanced knowledge of personal computer hardware and peripherals 

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Job Tags

Local area, Remote job, Work from home, Flexible hours, Afternoon shift,

Similar Jobs

GE Renewable Energy Power and Aviation

Senior Engineer - Mechatronics - GE Aerospace Research Job at GE Renewable Energy Power and Aviation

 ...Niskayuna, New York, central to the New York Capital District, GE Aerospace Research builds on GE's 125+ years of industrial research...  ...play a vital role in supporting the industry through a historic aviation recovery while shaping the future of flight. We invent the... 

The Job Center Staffing

High-Reach Order Picker (Cherry Picker) Operator Job at The Job Center Staffing

 ...High-Reach Order Picker (Cherry Picker) Operator Picture this: you begin your shift in Shepherdsville or Louisville, conduct quick safety checks, and guide your high-reach order picker smoothly through the aisles. Your focus is precisepick the right items, place them... 

Ardent Health

Anesthesia Tech OR Job at Ardent Health

Overview: Join our team as a day shift , PRN , Anesthesia Technician in Amarillo, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities and resources that support... 

jobgether

Engineering Manager (Fundraising Experience Team) Job at jobgether

 ...volunteer days ~ Wellness program with fitness and mindfulness classes ~ Opportunity to work on meaningful products that support nonprofits worldwide Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed... 

Fresenius Medical Care Holdings, Inc.

Patient Care Technician - PCT Job at Fresenius Medical Care Holdings, Inc.

 ...: Previous patient care experience in a hospital setting or a related facility preferred. Continued...  ...Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. EOE, disability/veterans