Job Description

Job Summary

This position will require onsite presence at our facility in the Detroit metro area.

The role will also require flexible availability to include evenings and weekends.

The Technician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems.   Performs level 2/3 triage and provides onsite support for Telecom, Systems, and Networking support.  Works on moderately/highly complex applications.  Confers with end users to determine types of hardware and software requirements.  Selects appropriate software from the Qualfon software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff.   

Area of expertise (Skills)

Duties and Responsibilities:

• Install and configures personal computer hardware, software applications and peripherals
• Provides Sr Management/Executive support
• Technical escalation points for T2 team members
• Works independently with minimal supervision required
• Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
• Troubleshoot Windows 10, for common software and hardware related problems
• Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment

Other Skills and Experiences (Min)

• Minimum 3 years experience as a personal computer technician supporting a large environment of users
• Proven ability to troubleshoot users’ issues remotely
• Proficient in MS Word, Excel, OneDrive, and Teams
• Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
• Expertise with remote support tools i.e., Bomgar
• 3 years’ experience with Citrix, Terminal Servers, or VMWare
• 3 years’ experience with VPN
• 3 years’ experience with hands-on Networking and Active Directory
• Advanced knowledge of personal computer hardware and peripherals 
  

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

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