Onsite End User Computer Technician Job at Qualfon, Highland Park, MI

bGYycTNsTjBDdWZwT2JSTmppMkV3TktxMEE9PQ==
  • Qualfon
  • Highland Park, MI

Job Description

Job Summary

This position will require onsite presence at our facility in the Detroit metro area.

The role will also require flexible availability to include evenings and weekends.

The Technician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems.   Performs level 2/3 triage and provides onsite support for Telecom, Systems, and Networking support.  Works on moderately/highly complex applications.  Confers with end users to determine types of hardware and software requirements.  Selects appropriate software from the Qualfon software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff.   

Area of expertise (Skills)

Duties and Responsibilities:

  • Install and configures personal computer hardware, software applications and peripherals
  • Provides Sr Management/Executive support
  • Technical escalation points for T2 team members
  • Works independently with minimal supervision required
  • Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
  • Troubleshoot Windows 10, for common software and hardware related problems
  • Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment

Other Skills and Experiences (Min)

  • Minimum 3 years experience as a personal computer technician supporting a large environment of users
  • Proven ability to troubleshoot users’ issues remotely
  • Proficient in MS Word, Excel, OneDrive, and Teams
  • Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
  • Expertise with remote support tools i.e., Bomgar
  • 3 years’ experience with Citrix, Terminal Servers, or VMWare
  • 3 years’ experience with VPN
  • 3 years’ experience with hands-on Networking and Active Directory
  • Advanced knowledge of personal computer hardware and peripherals 

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Job Tags

Local area, Remote job, Work from home, Flexible hours, Afternoon shift,

Similar Jobs

Amazon Data Services, Inc.

Real Estate Development Mgr, Data Center Supply Solutions Job at Amazon Data Services, Inc.

 ...DESCRIPTION Amazon Web Services (AWS) is a comprehensive, evolving, and growing business...  ...roughly 25% of the time About the team Work/Life Balance Our team puts a high value...  ...isnt about how many hours you spend at home or at work; its about the flow you... 

Town of Burlington

Pumping Station Operator Job at Town of Burlington

 ...Town of Burlington is seeking an individual to perform skilled manual work for the Water & Sewer Division related to the general operation, maintenance and repair of wastewater collection systems under the direction of the Superintendent of the Water & Sewer Division.... 

CYB Human Resources

Billing Assistant Job at CYB Human Resources

 ...This is a remote position. Classification: Non-exempt Reports To: Billing Manager Location: Remote Salary Range: $20-22/hour (...  ...benefits, preferably in a behavioral health or medical billing setting. Strong working... 

SGS Consulting

Demand Planner II Job at SGS Consulting

 ...manufacturing documentation by supporting creation of build books. Collaborate with SIOP on long-range forecasting. Coordinate outsourcing to third parties and sister sites. Attend internal kickoff and baseline meetings. Skills: ~ Proficiency in Microsoft... 

Lensa

Senior Acquisition Integration Professional Job at Lensa

 ...of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Humana. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is...