Job Description
We’re looking for an enthusiastic, professional receptionist to join our team! You’ll play a crucial role as the face and first point of contact for our organization. Other responsibilities include answering phone calls and emails, making travel arrangements, scheduling emails, managing mail and deliveries, and other assignments as needed to ensure efficient business operations. Job seekers should take pride in their work, be passionate about helping others, and have an interest in growing with our organization.
Responsibilities:
- Is compassionate, friendly, and smiles when answering the phone and greeting clients.
- Treats callers with respect does not allow being busy to get in the way of providing good customer service and makes clients feel like the most important thing.
- Is a team player and will never say “That’s not my job”.
- Adapts to change and embraces growth.
- Is focused and strives to produce high-quality work for clients.
- Has a good eye for detail and impeccable organizational skills.
- Is able to think outside of the box and has great problem-solving skills.
- Conquers case management systems and the Microsoft Office suite, including but not limited to calendars, e-mail, word processing, and the internet.
- Can change gears quickly while not taking the request for changes personally.
- Understands the importance of entering deadlines and events into the case management system accurately.
- Can deal with a boss who is always busy, might not give much direction, might get distracted by new exciting things, and who finds administrative tasks to be a bit of a hassle.
- Is not afraid to point out that you need more training or communication from your boss in order to get your work done.
- Organize company trips and handle employee travel itineraries to ensure off-site events go well.
- Manage incoming and outgoing mail and handle deliveries.
- Answer phone calls and emails and communicate relevant information to the appropriate parties.
- Assist with other administrative tasks, such as data entry, copying, filing etc.
- Arrange appointments for employees and keep the calendar up-to-date.
Qualifications:
- The Receptionist should have a high school diploma.
- The Receptionist should have some prior office experience and experience with business phone systems and office computer systems and software.
- The Receptionist should have a pleasant speaking voice and be able to politely handle emotional callers.
- Exhibits working knowledge of Microsoft Office and basic computer skills
- 1+ years of front desk receptionist experience or related job experience preferred.
- Has experience answering telephone calls and troubleshooting stressful situations.
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Must have graduated high school, and received a G.E.D. or equivalent.
About Company:
Klie Law Offices, PLLC is a growing litigation law firm that takes pride in helping clients through difficult times by providing honest and efficient service. Our areas of practice include family, employment, and personal injury. We serve clients all over the state of West Virginia and currently have offices in Buckhannon, Parkersburg, Clarksburg, and Morgantown. We strive to bring a high level of honest and ethical legal services and strive for client satisfaction.
As part of our compensation package, we offer health, dental, vision, and life insurance, paid holidays, vacation, 401(k) matching as well as a structured bonus program.
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