Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

bGZtdjJGSjJEdXZ2UExCSWppeUh4OXl2MGc9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Owens Realty Services

General Cleaner (Part-Time Weekends) Job at Owens Realty Services

 ...employees, tenants, visitors and our clients property. Weekend General Cleaner $16.00/hr Part-Time 7:30AM - 4PM and 4:30PM - 1AM depending on events...  ...to offices and other rooms as necessary. Turns off light when rooms are unoccupied. Reports to work on... 

Weaver Architects, P.S., Inc.

Interior Designer Job at Weaver Architects, P.S., Inc.

 ...The Studio: Weaver Architects is a fast growing architecture and interior design firm located in the shadow of the Great Wheel on Seattles Waterfront Pier 55. We are seeking fun loving, enthusiastic and self-starting individuals looking to work on exciting projects... 

Urology San Antonio

PRN Preop/PACU RN Job at Urology San Antonio

The PACU Registered Nurse is accountable for the provision of nursing care in the assigned Pre-op and Post-operative areas of the Surgery Center.The Nurse will ensure patient needs are met in accordance with instructions of the Physicians and the Facility's Administrative...

Baker Roofing Company

Commercial Roofer Job at Baker Roofing Company

 ...Baker Roofing Company Roofer This is a unique opportunity to take control of your career path and develop skills that can fast...  ...an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration... 

Surge Staffing

Industrial Painter Job at Surge Staffing

 ...are seeking a reliable and detail-oriented 2nd Shift Production Painter to join our team. This position is responsible for painting...  ...quality standards. The ideal candidate will be familiar with industrial painting practices and capable of operating both electrostatic...