Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

bGZtdjJGSjJEdXZ2UExCSWppeUh4OXl2MGc9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

HomeGrown

Busser Job at HomeGrown

 ...HomeGrown is different from any other restaurant job. Weve taken the idea of everyday kindness and made a part of everything we do: The...  ...place for you. And youll be done with work by 3:30 pm! Title: Busser (Front of House Team Member) Invitation: To love and serve... 

Blue Star Partners LLC

Data Entry Operator (Contract) Job at Blue Star Partners LLC

 ...Location: Goshen, IN (On-site Tuesdays and Wednesdays, Remote Mondays, Thursdays, and Fridays) Rate: $21.50/hour Duration: Immediate start throughApril 30, 2026(with possible extensions) Contract Type: W-2 (U.S. work authorization required; no C2C or... 

Actalent

Medical Assistant/Clinical Assistant Job at Actalent

Job Title: Medical Assistant/Clinical AssistantJob DescriptionUnder direct supervision, the Medical Assistant/Clinical Assistant supports physicians and clinicians in providing exceptional patient care within a clinical environment. This role is pivotal in ensuring efficient... 

Compass Group, North America

HOUSEKEEPING OPERATIONS MANAGER, Days, Johnson City, TN Job at Compass Group, North America

 ...Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at .Positions at this...  ...all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance,... 

Drodex

Web Developer (SharePoint & Drupal) Job at Drodex

 ...practices in User Interface (UI)/User Experience (UX) concepts for web design. Additionally, knowledge of Section 508 compliance and...  ...web team and the ASPR Office of Information Technology (OIT) development team to implement new designs and database-based products, forms...