Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

bGZtdjJGSjJEdXZ2UExCSWppeUh4OXl2MGc9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Gulfstream

Summer 2026 - CSE - Mechanical and Electrical Engineering Intern Job at Gulfstream

 ...this Position Position Title: Summer 2026 - CSE - Mechanical and Electrical Engineering Intern Date: Aug 27, 2025 Location: Savannah, GA...  ...of Classes Taken/Planned Statics Circuits Internship Requirements Must be actively pursuing a degree in Engineering... 

Integra Vascular

Sedation and Recovery Registered Nurse (RN) (Vascular OBL) Job at Integra Vascular

 ...fast-paced, team-oriented environment. Knowledge of vascular procedures such as angiograms, venograms, prostate artery embolization (PAE), and genicular artery embolization (GAE) is a plus. Benefits: Competitive salary based on experience Professional... 

University of Florida

Clinical Research Nurse Job at University of Florida

 ...Clinical Research Nurse Job no: 537037 Work type: Staff Full-Time Location: In the State of Florida, Citrus, Hernando, Marion, Sumter Categories: Health Care Administration/Support Department: 29070800 - MD-OBGYN-ACADE SPEC GEN OB GYN Classification... 

V R Della Infotech Inc

Warehouse Laborer II Job at V R Della Infotech Inc

 ...High school diploma / GED required? Entry level/Intermediate experience working in a warehouse. Computer literate. Comfortable with using...  .../remote? : No Shore Options Available for this Position : Offshore or Onshore or Nearshore Special Equipment Required : Steel... 

Hunter Mountain

Ticket & Product Sales Agent Job at Hunter Mountain

 ...Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee...  ...Summary Job Summary: The Ticket and Product Sales Agent is part of the Product Sales & Services (PSS) Department who delivers...