Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

bGZtdjJGSjJEdXZ2UExCSWppeUh4OXl2MGc9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Walpole, Inc.

Wash Rack Technician Job at Walpole, Inc.

 ...Reporting of units cleaned Minimum Requirements: ~ Valid Drivers License Benefits: ~401(k) matching ~ Dental insurance ~ Health insurance ~ Life insurance ~ Paid time off What are you waiting for? Give us a call at (***) ***-**** for more information... 

Mayo Clinic

Hospital Inpatient Coder II-Remote Job at Mayo Clinic

 ...Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation... 

Whitefield Academy

Health Educators Job at Whitefield Academy

 ...Summary Provide and manage health education programs that help individuals, families, and their communities maximize and maintain healthy...  ...relationships with agencies and organizations interested in public health care. Develop operational plans and policies necessary... 

Mira Vie at Brick

Concierge/Receptionist Job at Mira Vie at Brick

 ...Welcome to Distinctive Living , we're seeking a Concierge (Part-Time for multiple shifts on Saturdays & Sundays also hiring for a per diem to pick up shifts as needed) for our Mira Vie at Brick location. Rate is 16.00 an hour. Here at Distinctive Living , we... 

USC

Research Scientist, Shoah Foundation Countering Antisemitism Lab (Fixed-Term) Job at USC

 ...Research Scientist Shoah Foundation Countering Antisemitism Lab Washington, D.C. Campus To be considered for this opportunity, please submit a cover letter with your application. About USC The University of Southern California (USC) is a leading...