Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

bGZtdjJGSjJEdXZ2UExCSWppeUh4OXl2MGc9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Jacobs

Entry Level Electrical Engineer (Energy/Power) Job at Jacobs

 ...that transform the world for good. Your impact Jacobs' Energy and Power Solutions team is searching for a driven Entry-Level Electrical Engineer who is excited about starting their career focused on the energy and power market. As part of our team, youll have... 

SAIC

RPA Developer and Administrator Job at SAIC

**Description**SAIC is seeking an **RPA Developer & Orchestrator Administrator** with strong technical expertise and leadership experience to design, manage, and scale enterprise automation solutions. The ideal candidate will combine hands-on UiPath experience with the... 

The UPS Store St Clair Shores

Full-Time Center Associate Job at The UPS Store St Clair Shores

The Full-Time Center Associate delivers world-class customer service to all retail customers by processing packages and/or packaging...  ...Discounts on shipping* Flexible scheduling* Advancement* Casual and creative work environment* Free Parking* Flexible Schedule* Flexible... 

Centstone HC

Registered Nurse- ICU (PRN) Job at Centstone HC

 ...Registered Nurse- ICU (PRN) Location: Greenfield, IN 46140 Employment Type: PRN Pay Rate: $34 - $38/hr; (Negotiable based on experience) Shifts Available: 12-hour Shifts 07:00 AM 07:30 PM 07:00 PM 07:30 AM About the Role: Provide... 

Ziggi's Coffee

Social Media Manager Job at Ziggi's Coffee

 ..., CO FSLA Status: Full-Time; Exempt Job Summary Ziggis Coffee is seeking a creative, strategic, and highly motivated Social Media Manager to lead the brands social media presence across TikTok, Instagram, Facebook, LinkedIn, and emerging platforms. This...