Job Description

Montefiore is ranked among the top hospitals nationally and regionally by  U.S. News & World Report . For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its technology teams as a new system-level priority.

Montefiore Einstein Technology offers an exciting, fast-paced environment in which dedication and innovation are rewarded and where individuals can make a difference in the lives of patients. We are comprised of 700+ individuals collaborating in our mission to improve the quality of healthcare through advanced IT solutions. Montefiore offers strong benefits, generous time off and a very competitive 403B contribution. 

*Montefiore requires employees to be available to work on-site when required, and to be vaccinated, including for Flu and COVID.

We are hiring for a  Sr. Application Support Analyst on our Epic Systems and Technical Support team that will be responsible for site assessments, software builds, (TDR) technical dress rehearsals, device installations, testing and implementations. The ideal candidate will have extensive knowledge of Epic, incorporating all technical hardware and software components. This position requires some on-site work in our Bronx, NY and Westchester, NY locations. 

Responsibilities:

• Interact with clinicians/SMEs/end-users to obtain clarification on the use of devices as it relates to their clinical workflows to ensure superior customer service.
• Work across interdisciplinary IT teams and medical center departments to gather requirements and specifications.
• Conduct on-premises site surveys to assess hardware current and future needs.
• Conduct on-premises site surveys to assess network current and future needs.
• Clear and concise documentation using MS 365 products such as Excel, Viso, etc.
• Epic print mapping for printers and workstations
• Conduct Technical Dress Rehearsals (TDR) with all devices that integrate with Epic. Test workstations and peripheral devices, using Epic software modules and executing Epic test scripts to ensure printing queues are created, printers are mapped correctly, and peripheral devices are working as expected.
• Third-party applications testing with Dragon (medical dictation), VPSX (Epic Print Server), (BCA) Business Continuity Access (Epic Downtime)
• Serve as liaison with technical and clinical teams for setup and build of various hardware.
• Convert specifications to logical flow charts.
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Modify existing software to correct errors, allow adaptation to new hardware, for enhancements, or to improve performance.
• Test new development and modifications.
• Installation of hardware, software, mobile devices, and other IT peripherals such as workstations, printers, e-signature pads, bar code scanners, and other end-user devices that integrate with the Epic.
• Responsible for Cochlear and Dragon applications along with Rover, Proprio, e-signature pads and others
• Support various Epic applications and product teams via Service Manager ticketing system.
• Validate deployment packages to automate and ensure the quality of installation routines for new applications, service packs and/or upgrades.
• Provide documentation on any failed workstations or devices, using Epic TDR Results Editor and Epic test-script outputs, to ensure proper and efficient turnaround times for failure, troubleshooting, and resolution. Understand expected results and document failures effectively based on test script requirements.
• Follow-up and retest assigned issues.
• Assist with Epic device readiness activities (e.g., device labeling)

Required:

• Bachelor's degree or equivalent experience
• Must be certified in at least one module of Epic
• Device management including mobile devices (implementation, installation, and support)
• Experience with preparations for and conducing Technical Dress Rehearsals
• Experience with full-life cycle application/software implementations.
• Application testing including Epic, UAT and Regression Testing
• Extensive knowledge in hardware configuration and integrated workflows
• Fundamental knowledge of legacy systems
• Strong desktop application experience
• Ability to work independently
• Critical thinking skills; strong problem solving and analytical skills.
• Eager to learn, exceptional listening skills.
• Excellent written and verbal communication skills
• Excellent follow up skills, documentation skills and organizational skills.
• Adaptability in a rapidly changing environment with competing priorities
• Ability to work on-site, as required.
• Flexibility to work non-conventional working hours including nights and weekends for go-lives.
• Meeting requirements for Epic certification is a condition of employment.

Desired:

• Knowledge of third-party applications such as Dragon (medical dictation), VPSX (Epic Print Server), (BCA) Business Continuity Access (Epic Downtime)
• Deployment experience

Department: Montefiore Information Technology Bargaining Unit:  Non Union Campus:  YONKERS Employment Status:  Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift:  Day Scheduled Hours: 8:30 AM-5 PM Req ID: 223627 Salary Range/Pay Rate: $80,355.00- $107,140.00  

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

LI-MF1-REDIRECT; SF-DICE-MIT

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