Social Media Response Specialist / Content Moderator Job at Kenect, Pleasant Grove, UT

a3ZxcjJWNTlBT2ZwUExOT2pTR0Z3TktxMmc9PQ==
  • Kenect
  • Pleasant Grove, UT

Job Description

About Us  

Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world 

About This Role  

As a Social Media Response Specialist / Content Moderator you are detail-oriented individual with a passion for customer interaction. We're looking for a dynamic Social Media Response Specialist/Content Moderator to join our team and help elevate the online presence of our clients.In this exciting role, you'll be the voice behind our clients' brands, ensuring their online reputation remains strong, positive, and authentic. In this exciting role, you'll be the voice behind our clients' brands, ensuring their online reputation remains strong, positive, and authentic.

What You Will Be Doing  

  • Engaging with Customers
  • Responding to customer inquiries, comments, and interactions in a friendly, professional, and timely manner.
  • Monitoring and managing online content to identify and remove spam, ensuring that clients' posts stay clean and relevant.
  • Handling Escalations: Addressing sensitive or complex issues and providing solutions that align with our clients' values and brand voice.

Skills & Qualifications:  

  • Strong understanding of online reputation management and social media platforms. 
  • Excellent communication and customer service skills. 
  • Ability to maintain a calm and positive tone in both written and verbal interactions. 

Our Company Values We Hope You Showcase  

  • Unwavering Customer Obsession 
  • See it, Solve it, Get it Done 
  • Build, Adapt, Win 

What Kenect Offers! 

  • Health, Dental, Vision, Life & Disability Insurance 
  • Your birthday is a paid day off 
  • Onsite gym 
  • Breakroom full of snacks and drinks 
  • Convenient location next to freeway entrance/exit 

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer. 

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law. 

Job Tags

Full time, Local area,

Similar Jobs

Saint Joseph Hospital - Elgin

Patient Care Assistant II - CNA Telemetry Job at Saint Joseph Hospital - Elgin

 ...7 pm, every other weekend and holidays. Facility: St Joseph Hospital Location: Elgin, IL 60123 Company...  ...2. Current Certification in Patient Care required (M.A. / CNA / EMT / Paramedic / Patient Care Tech, etc.). 3. Current... 

K.A. Recruiting, Inc.

Hematology / Oncology Nurse Practitioner Job at K.A. Recruiting, Inc.

HEMATOLOGY / ONCOLOGY APP NEEDED IN SOUTHERN CALIFORNIA full time, permanent position extremely competitive pay excellent benefits ideal location in beautiful southern CA great year round weather previous experience desired DON"T WAIT! Click apply, email your updated... 

Vinsys Information Technology Inc

Need Project Manager 4 - Local to Richmond, VA Job at Vinsys Information Technology Inc

 ...Hope you're doing well. We have an open position for a Project Manager 4 . Pl. see the details below and let me know your interest. If...  ...skills required. Virginia Department of Transportation (VDOT) Asset Management Division is seeking a senior technical Project... 

Moffatt & Nichol

Junior Software Developer Job at Moffatt & Nichol

 ...waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Junior Software Developer to join our Costa Mesa team as part of the FlexTerm Group. FlexTerm runs digital versions of real companies to perform... 

Bitfinex

Blockchain Integration Specialist Job at Bitfinex

 ...providers. Founded in 2012, Bitfinex was one of the first professional platforms set up to accommodate for the booming interest in cryptocurrency trading. Since then, our team has gained invaluable experience whilst cementing our spot as the go-to platform for digital...