Team leader Job at Chick-fil-A Wilkes-Barre, Wilkes Barre, PA

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  • Chick-fil-A Wilkes-Barre
  • Wilkes Barre, PA

Job Description

Team Lead. 

Join our growing team! Chick-fil-A Wilkes Barre is hiring a friendly face who loves to show hospitality and great customer service from the heart. As a Restaurant Leader you will work in a fast-paced customer-focused organization that is preparing for growth. We are seeking a   leader to support the business by communicating, tracking, training and coaching all team members on achieving service, quality and revenue goals as a team.

As a Restaurant Leader you will oversee team members in the development of the business and in the continual pursuit of Operational Excellence while creating a positive work culture. The Restaurant Leader is in constant contact with the leadership team and Owner/Operator as to what is happening in their scope of responsibility.

Required Qualifications: 

  • Experience as a leader in the customer service and/or production environment
  • Proven ability to lead in quick paced environments as part of a team
  • Basic computer competency
  • One year commitment required

Position Type : Full-time Day & Evening Shifts (available to work a minimum of 40 hours a week with Saturday availability and Part-time Day & Evening Shifts (available to work a minimum of 24 hours a week with Saturday availability)

Pay Range:  Highly Competitive Pay based on Experience and Availability

Our Leadership Team Benefits :

  • Flexible schedule with day and night hours
  • Sundays off
  • Medical/Health Benefits with employer contribution
  • 401k Plan with 4% employer matching
  • Career advancement & management opportunities
  • Scholarship opportunities for continuing education
  • Free meals on scheduled days

Duties and Responsibilities:

  • Oversee shift management of the restaurant while working your scheduled shift
  • Provide leadership support to Director while including them in decisions that impact the business and customer experience
  • Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures
  • Facilitate Shift Management - breaks, communication, call-off management, reward & recognition, discipline etc. 
  • Consistently coach and mentor team members around established procedures and best practices
  • Empower, encourage and provide feedback to team members on a daily basis
  • Preparing & packaging food orders for catering, drive-thru, and/or in store
  • Assist leadership in executing opening or closing procedures
  • Ensure all team members on shift are aware of plan for the day
  • Provide training and coaching to team members in how to present food to guest with neatness and attractiveness
  • Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook
  • Complete all opening or closing tasks as assigned
  • Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 9 hours and lifting up to 50lbs
  • Model and support clear communications between the front counter and kitchen teams
  • Demonstrate knowledge of Chick-fil-A processes for food safety, quality and menu items
  • Follow all food and physical safety procedures
  • Read, understand and comply with all parts of the Team Member Handbook
  • Understand all aspects of Second Mile Service, Operational Excellence and Creating Emotional Connections
  • Available to work a minimum of 40 hours a week (Full-time) or 24 hours a week (Part-time) with Saturday availability (as well as opening / closing shift availability)

Required Skills :

  • Prior experience in a similar role with proven results in excellence and leadership
  • Proven ability to lead in quick paced environments as part of a team
  • Loves serving and help others
  • Ability to multitask
  • Ability to work at a quick, yet efficient and thorough pace
  • Team-oriented, adaptable, dependable, and strong work ethic
  • Positive attitude
  • Outgoing and fun
  • Results oriented
  • Hard working
  • Honest
  • Dependable
  • Customer service-oriented
  • Ability to communicate effectively with guest and fellow team members
  • A proven leader with a track-record of achievement
  • Desire for ongoing training/education
  • Proven history of consistently performing at a high level
  • Competency in assigned area of responsibility

Job Tags

Full time, Part time, Flexible hours, Night shift, Sunday, Day shift, Saturday, Afternoon shift, All shifts,

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