Business Consultant Job at Sedgwick Claims Management Services, Ohio, IL

  • Sedgwick Claims Management Services
  • Ohio, IL

Job Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer

Business Consultant

PRIMARY PURPOSE : To lead the business analysis efforts for technology and claims management processes supporting operations; to review, analyze and document internal and client user needs; and to ensure alignment of software and related business processes to strategic goals of operations.


  • Leads the requirements management efforts for large projects; devises and executes a requirements management plan for assigned projects; and takes ownership of the business analysis role throughout the project.
  • Works with project managers, project requestors, operations, business representatives, IT representatives and clients to ensure complete understanding of software requirements; reviews software requirements work of other team members to ensure alignment to requirements management governances for the requirements management discipline.
  • Produces project requirements documentation including written documents, process diagrams, report mock-ups, wire frames and other documentation as required, using standard templates.
  • Provides business related IT knowledge to clients and business representatives during the requirements management process.
  • Completes client data conversions by working with vendors within expected timeframes set by Implementation.
  • Prepares reports using various system programs and coordinating with other departments.
  • Maintains and verifies client parameters in the claims management system and researches issues to resolution.
  • Ensures the process/procedural changes are developed and communicated to field offices, IT, Legal and other applicable business units in regard to regulatory requirements and changes.
  • Assists in delivery of focused training.
  • Works with Product Manager in monitoring field performance and determining priority of training even requirements; works with Sedgwick University in coordination and planning of training events and in perfecting training tools.


  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as required.


Education & Licensing

Bachelor's degree from an accredited college or university preferred.


Six (6) years of related experience or equivalent combination of education and experience required. Experience in multi-line claims management processes and system requirements strongly preferred.

Skills & Knowledge

  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Good interpersonal skills
  • Excellent negotiation skills
  • Self motivated
  • Ability and willingness to take initiative
  • Ability to work in a team environment
  • Ability to meet or exceed Service Expectations


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Job Tags

Local area, Afternoon shift,

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