Job Description

Patient Experience Specialist

 

Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a Patient Experience Specialist for our Biltmore office. As a Patient Experience Specialist, you will be responsible for educating patients on new-to-market healing technologies and helping them to understand the benefits of TMS and Ketamine. 

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. 

Responsibilities 

• Be the expert on TMS and Ketamine. Training and studies will be provided. 
• Ownership for all patients on your provider’s schedule 
• One on one meetings with patients to connect treatment solutions to their individual needs. 
• Support healing through education, connection, and focus on TMS and Ketamine 

Benefits 

• Accelerated healthcare career growth – rapid advancement opportunities     
• Insurance benefits (Medical, Dental, Vision) and 401K    
• 20 days off annually (10 PTO days and 10 Holidays)    
• Employee access to Serenity’s treatment options  

Qualifications 

• High School Diploma or GED.  
• 2-3+ years of experience in a full-time customer service role. 
• Excellent verbal and written communication, and basic math skills.     
• Well-versed in de-escalation skills and ability to connect with individuals.   

About 
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.   

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