Job Description

Position Summary:

The Retail Sales Associate (RSA) will be responsible for providing excellent service to customers of the Hearts for the Homeless Thrift Store by carrying out all retail operations in the store. This includes, but not limited to, register operations, customer services, store appearance and displays, and employee interactions. 

Essential Functions:

• Greet customers as they enter and depart the store.
• Follow customer interactive scripts as provided by the Retail Management Team.
• Operate a cash register and point of sale system.
• Complete register transactions including handling of cash and credit card payments and any non-cash purchases, in order to ensure the accuracy and security of all transactions.
• Complete and assist with signing up customers for the loyalty program.
• Provide shopping support to customers by answering questions about our products, addressing the needs of customers.
• Provide customer support following guidelines set by the Retail Management Team.
• Stock store shelves and clothing racks, in order to provide customers with maximum shopping opportunities. 
• Pull unsold merchandise as directed by the Retail Management Team according to company guidelines and policies. 
• Establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.
• Maintaining the physical appearance of the store on every shift, including, but not limited to: communicating and restocking of janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, break room(s), restrooms and other public areas, to ensure the safety and health of customers and employees. 
• Maintain and clean out fitting rooms on a regular basis.
• Keep the register area clean and void of hazards. Stocked and ready for the next shift. 
• Take inventories of needed merchandise and reports to the manager.
• Work with volunteers and be able to give clear direction.
• Facilitate store opening and end of day closeout.
• Communicate, daily, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.
• Acts independently and responsibly to perform job duties on a consistent basis.
• Attend as required, or requested, all training events provided by the company and all store meetings as scheduled by the manager in order to keep current on any policy changes, new procedures, and other information essential to performing the job.
• Follow and maintain code of conduct as outlined in the employee handbook.
• Perform other duties assigned.

Education Requirements and Qualifications:

• High school diploma or GED preferred.
• Reliable and punctual attendance, with availability to work flexible shifts.
• Retail sales experience preferred.
• Experience working with volunteers is preferred.
• Ability to multi-task and function in a fast-paced environment.
• Self-starter with the ability to work independently or as part of a team.
• Ability to stand for long periods of time.
• Must be able to lift and move boxes and bags of donated items up to 35 pounds.

Knowledge, Skills and Abilities:

• Excellent customer service and people skills.
• Excellent communication, organizational, and multi-tasking skills.
• Attention to detail.
• Computer skills including Point of Sales System, Google Docs, email, Microsoft Word
• Ability to reconcile daily receipts for accounting purposes

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Vision insurance
• 401K

Schedule: Monday through Saturday - evenings

Experience: 2 years of work experience preferred

Work Remotely: No

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