Service Department BDC Manager job at Volkswagen of South Charlotte Charlotte, NC, US

Job Description

An automotive BDC (Business Development Center) representative's job is to generate and manage customer leads for a dealership. They are responsible for:

Inbound and outbound calls: Answering calls from potential customers and making calls to generate leads
Customer inquiries: Responding to questions about vehicles, financing, and service
Appointment scheduling: Setting appointments for the sales or service team
Follow-up calls: Making follow-up calls to increase customer service satisfaction
Customer service: Greeting visitors and callers, and transferring them to the correct department

BDC representatives need to have good computer skills, a positive attitude, and a courteous phone manner. They should also have excellent customer relations, sales and marketing abilities, and service knowledge.

Job Tags

Full time,

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