Service Department BDC Manager Job at Volkswagen of South Charlotte, Charlotte, NC

bWZpaDFsTjlDZVRwUDdKTGdDU0R6Tnlv
  • Volkswagen of South Charlotte
  • Charlotte, NC

Job Description

An automotive BDC (Business Development Center) representative's job is to generate and manage customer leads for a dealership. They are responsible for:

  • Inbound and outbound calls: Answering calls from potential customers and making calls to generate leads
  • Customer inquiries: Responding to questions about vehicles, financing, and service
  • Appointment scheduling: Setting appointments for the sales or service team
  • Follow-up calls: Making follow-up calls to increase customer service satisfaction
  • Customer service: Greeting visitors and callers, and transferring them to the correct department
BDC representatives need to have good computer skills, a positive attitude, and a courteous phone manner. They should also have excellent customer relations, sales and marketing abilities, and service knowledge.

Job Tags

Full time,

Similar Jobs

Rock Auto Service

Virtual Assistant Job at Rock Auto Service

 ...Job Description for Virtual Assistant at Rock Auto Service Job Responsibilities: Provide administrative support to the team by managing schedules, emails, and communication. Organize and maintain files, documents, and databases for efficient record-keeping.... 

System One

Travel Agent Job at System One

 ...System One is working with a well-established company that is seeking an experienced Corporate Travel Agent to join their team. This position requires a detail-oriented individual with excellent reservation experience, exceptional customer service skills, and proficiency... 

The Arc of Ocean County

Part-Time Direct Support Professional - Weekends and Nights Job at The Arc of Ocean County

 ...disabilities in Ocean County. We offer flexible schedule times and overtime availability! Currently hiring for weekend availability for positions for the following...  ...Opportunities, Referral Bonus Program Paid Time Off, Holiday Pay, Paid on the Job Training Various... 

Humana

Senior Associate, Campaign & Brand Strategy Job at Humana

**Become a part of our caring community and help us put health first**Humana's Marketing organization is seeking an experienced Senior Associate, Campaign Strategy to join the team working remote. Are you a strategic thinker who thrives on turning insights into action... 

Nielsen Automotive Group

F&I Manager Job at Nielsen Automotive Group

NOW HIRING: Experienced F&I Manager We are a high-performing automotive dealership seeking a motivated and skilled Finance & Insurance Manager to join our team. The ideal candidate will have a proven track record in F&I, excellent leadership skills, and hands-on experience...