Service Department BDC Manager Job at Volkswagen of South Charlotte, Charlotte, NC

bWZpaDFsTjlDZVRwUDdKTGdDU0R6Tnlv
  • Volkswagen of South Charlotte
  • Charlotte, NC

Job Description

An automotive BDC (Business Development Center) representative's job is to generate and manage customer leads for a dealership. They are responsible for:

  • Inbound and outbound calls: Answering calls from potential customers and making calls to generate leads
  • Customer inquiries: Responding to questions about vehicles, financing, and service
  • Appointment scheduling: Setting appointments for the sales or service team
  • Follow-up calls: Making follow-up calls to increase customer service satisfaction
  • Customer service: Greeting visitors and callers, and transferring them to the correct department
BDC representatives need to have good computer skills, a positive attitude, and a courteous phone manner. They should also have excellent customer relations, sales and marketing abilities, and service knowledge.

Job Tags

Full time,

Similar Jobs

Nielsen Chevrolet

Body Shop Technician Job at Nielsen Chevrolet

The Nielsen Automotive Group understands the importance of employee satisfaction and how it has a direct effect on our customer experience. Our customer retention keeps our shops extremely busy affording our Advisors the ability to provide well for themselves and their... 

Urgent Care for Kids

Medical Office Manager Job at Urgent Care for Kids

The Clinic Office Manager plays a dual role in supporting both patient care and clinic operations at our Hulen clinic. About 90% of this...  ...(splinting, wound care, injections, labs, etc.)Administer medications as directed and provide patient educationMaintain exam... 

Gpac

Asphalt & Paving Project Manager Job at Gpac

 ...identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries... 

Fox Carriers

7-Car Hauler CDL A Driver Job at Fox Carriers

 ...Car Hauler Driver Requirements: ~2+ years of Over-the-Road (OTR) experience. ~ Clean driving record. ~ Ukrainian or Russian language fluent. Responsibilities: Adhere to all traffic laws and company policies. Maintain a consistent and reliable... 

Sail

Affordable Assistant Property Manager Job at Sail

 ...Legendary Service and Operational Mastery across every community we manage. We believe in giving our personal best, valuing relationships,...  ...share that purpose. Key Responsibilities Property Management Lead and manage the day-to-day operations of the...